Appliance Repair reviews in Richmond, Virginia

This company is terrible. They fixed my oven and 3 months later it had the same problem. This time it took 3 trips out to fix it even though we told them what the problem was. The second repairman actually pushed the oven off the stand and it fell on the floor. Then he told us they would charge us overtime pay to get another man to come help him pick it up. One of my employees put it back on the stand. I couldn't believe that I got a bill over $600 and when I called to discuss it with them, they just threatened to send it to collections. Will never use them again.

I had a great experience with the office staff and was able to get a same-day appointment. The technician was a great communicator and was able to clearly explain the issue and fix it in a timely manner. I will refer to my friends and family!

I have used Dutton twice to repair issues with refrigeration. They were quick to arrive and diagnose the problems. Technicians were courteous and got the job taken care of quickly. Definitely recommend!

That worst company!!! They took from my account 2000 and didn’t fix the problem after that, they asked pay 1000 more for finish fixing !!! Ridiculous don’t waste the money and call and put the credit card on file the credit card and file that automatic they get your money and didn’t fix the work

Dutton really saved us!! Had them out on on an emergency Friday night. They showed up on time, diagnosed the problem and ordered parts to get me going the next day. Reliable, efficient, friendly and in the end my home HVAC is as it should be. Jerold my technician even found an issue with the duct work from a previous repair in which I was cooling .Krebs of the crawlspace than the house and corrected that too. Could not be happier!!!

Easy to work with and they were able to get a technician to us pretty quickly. They were thorough and explained not only what the problem was, but how they fixed the machine in detail. Will definitely use again.

I had confirmed a scheduled date and appointment time with Dutton for 10/2 for 8a.m for preventative maintenance on a heat pump unit. They called at 7:59 a.m. the day of the appointment to say they couldn't make it after I had already taken time off from work so we then rescheduled for Fri 10/9 8a.m.. Dutton showed up on the wrong day and time on Thurs 10/8 at 8:30 a.m. while I was working and I told them if they didn't need me to be outside to go ahead and complete the work. The workers then left with no notification and I could clearly see by the condition of the unit that they did not complete the requested work. I called back to complain about the incorrect date and time and about them leaving without doing the work and I was given absolutely rotten customer service by their managerial employee Valerie. I asked to speak with her supervisor and she refused to give me her supervisors name after repeated requests and hung up on me. I called back and finally a different employee gave me the information I was requesting. After speaking with the supervisor Debbie, I was waiting to see if they were going to show up this morning as we had previously scheduled and they did not but instead sent a misleading and untrue email to my landlord. I don't care what their better business rating states, as they love to tout that! In this case not only did they drop the ball numerous times, they provided terrible customer service and lied. Buyer be ware!!!

Fortunately my customer service experience was different than the previous review. I left a message and Monica called me back promptly to take my information, and hour later Valerie called to schedule an appointment and since there was a serviceman in the area they were there in 30 minutes. Nick was polite and knowledgeable and although I did not get the result I wanted (an N'finity Wine cooler from Wine Enthusiast that crapped out after the warranty expired) he was very helpful and provided some thoughts on how to address the problem and some insight into what to look for (who knew there were different types of Freon). I would definitely use them again (but hope I don't have to). So often who you get as a technician (or salesperson or waiter) makes all the difference.

I own a small restaurant and these guys were absolutely wonderful to work with. Since we are small, a malfunctioning cooler or prep station can derail the whole day and mean tons of lost revenue, so needless to say I was pretty stressed out when I called them. From the person who answered the phone to the technician they dispatched, every single person I dealt with was extremely helpful and professional. The price for the work was very reasonable and the repair man Kevin went out of his way to explain how/why the issue occurred and how we could prevent it from happening again. I’ve been doing this for over 10 years and they are the best I’ve worked with. Highly recommend.

We’ve been using Dutton for years at our restaurant. They understand when equipment is down it effects your business and sales. From Valerie at the office to the guys they send out, everyone is so polite and gets right to the problem. They always show up on time and they’re prices are reasonable. We always appreciate their honesty when it comes to our equipment.

This place is great! Wonderful staff and they know what they are doing. My dad was a customer for years and now I know why. I’ll continue to work with them. Very well trusted company.

I recently had the pleasure of using Fusion Appliance Repair company for a refrigerator repair, and I couldn't be happier with the service provided. From start to finish, the experience was outstanding. The process began with a phone call to their customer service. The representative was friendly, knowledgeable, and efficient. She listened carefully to my issue, asked pertinent questions, and promptly scheduled a convenient appointment for a technician to visit my home. The technician, Andrew, arrived right on time, which I greatly appreciated. He was courteous and professional, introducing himself and explaining the repair process. Andrew quickly diagnosed the problem and explained it to me in simple terms, along with the repair's estimated cost and time required. There were no hidden fees or surprises—everything was transparent and straightforward. Andrew wore a mask and gloves, and he cleaned up the work area before leaving, which I appreciated during these times. Thank you, Fusion, for restoring my refrigerator and providing outstanding service!

Sergii was prompt and professional and fixed our issue lickety split.

5 Stars – Integrity Like This Deserves to Be Celebrated

I recently lost my kiteboard while kitesurfing in the Outer Banks—something that can easily ruin a trip. I assumed it was gone for good. But then, out of the blue, someone from Fusion HVAC and Appliance Repair found it, tracked me down, and made sure it got back to me.

Let me be clear: this wasn’t their responsibility. They could’ve ignored it, kept it, or sold it. Instead, they went out of their way to do the right thing. In a world where people often look the other way, Fusion showed a level of honesty, integrity, and human kindness that blew me away.

I can’t speak to their HVAC or appliance work personally (yet), but I can absolutely vouch for the character of the people behind this company. And in my experience, when a business is built on that kind of integrity, everything they touch is done with care.

Thank you, Fusion, for turning a loss into a powerful reminder that good people still exist. You’ve earned a customer and a fan for life.

He did a good job replacing the gasket
on my washer. It didnt take long.

LG Refrigerator suddenly stopped cooling. Called Fusion HVAC and Appliance Repair Service. Appointment, diagnosis and all repairs were done next day. Andrei was very professional, friendly and extremely careful to protect everything while working on the repairs. The whole job took just couple hours and refrigerator is now working(cooling).
I highly recommend this company.

I had a very pleasant experience with the technician today. He came in and addressed the problem immediately. He was quite respectful of my house And thoroughly cleaned up after himself. I would highly recommend.

This company is top notch. I called to see if they could repair an old Whirlpool washer. A technician, Sergii, came out, diagnosed the issue, and ordered the part. Explained their charges. I highly recommend this professional and customer oriented repair company

We received excellent service from start to finish. We were kept informed as to when they would arrive and the status of our job. They were very clean and respectful, and most importantly quickly fixed our problem. I highly recommend this company!

My furnace failed during this recent cold snap. I had a different HVAC company do the initial diagnostic and give me an outrageous quote for the work. After deciding to get a second quote, I gave Fusion a call. They were awesome throughout the whole process and had a great turn around time once they completed a thorough diagnostic. My wife and I already programmed Fusion's number in our phones for any future repair needs. I would highly recommend their services.

Sergii was great! Got a text message when he was on the way. Ran test and found out washer control board was the issue. He ordered a new one and came back as soon as it arrived 3 days later to install it. Fair pricing and comes with 6 month warranty. So happy to have my washer working again!