HVAC reviews in Richmond, Virginia

Great Family owned business. I have always gotten a good value for the dollars spent. Dependable professional and courteous. I have used them at my home and as a subcontractor on commercial projects. They have always delivered.

Excellent customer service. Dominion has been servicing my dance studio for the past year, they treat us like we are a priority when we call, they are quick in arriving and always get the job done quickly!

I wanted to have some electrical work done to prepare me in case of a power outage. I had heard of Dominion and after a talking to local reference I contacted them. "Bill" was assigned my job and was an absolute professional. He not only did the work I requested but gave me an education on electricity. He went above and beyond by explaining to me how to properly add and manage a load on a portable generaor. I will definitely call DSC for any future electrical work.

Always professional service. Made a call to discuss an HVAC Problem about and an under preforming HVAC Unit on Monday and Friday Morning DSCR was on site to replace/upgrade the unit. Was educated on the mandated environmentally safe 410A coolant that is now required. More importantly was informed about the new energy efficient units that are now available. Did not know the EPA no longer allows the production and use of Freon in AC Units. It was a "no brainer" for me to replace a aging unit rather than servicing and old Freon coolant using unit.

Do not use this company! We had and appointment at 8am on Wednesday. We missed a call and called right back. The secretary had no idea what we were talking about and told us we didn't have an appointment until Thursday at 8am. Thursday 9 O'Clock rolls around and still no call or service person. We called again, we were told that apparently the tech person who was supposed to come out had another job and didn't tell anyone about it. Instead of sending another tech out we were told it would be another day. If they just updated us we could have made other arrangements.

I have used Dominion Service a few times now for bith repairs, and maintenance. Their technicians are reliable, and polite. For repairs, they have always worked with me to get a tech out as soon as possible. I would highly recommend.

Over the years we have used a fair amount of heating and cooling companies. I certainly wish I discovered Dominion a lot sooner. It would have saved me a lot of money! Finally, a company who does what they say they are going to do - when they said they would do it. They were on time, professional, and really explained (in terms I could understand) the problem plus possible solutions. And the best part....My new system has truly lowered my electric bill. So far I am saving $80-$120 a month compared to last year. Thank you, thank you, thank you Dominion!!!

The team at Dominion Service has met all the needs for hvac work in my home and my work place as well as doing installs and service at Richmond Christian School Quality, timely work at great prices. Professional technicians on the job! Great company to do business with.

Great and timely service. Company notifies in advance and technicians were very respectful.

The tech that came to my home to check my heating systems before winter was really good. Very thorough and efficient. He also told me about a heat pump rebate program that I wasn't aware of. The whole experience exceeded my expectations. Thanks Dominion.

Dominion service company Came out said they could not just sell me the filter grill and I said OK. He gave me a 280$ price for a grill that took 5 min to install that cost maybe 50$ and charged me for 2 hours labor. When contacted them why they charge over 100$ per hour, and he wasn't even there for 2 hours. When they were here for 10 min they said they charge only by hour. Then Why 2 hours. They said we came out there the first time to see what the problem was and they left went to get a grill and came back and installed it. So they said they came out 2 times when It should have only been max 1 hour of work. Company is scamming everyone.

On a Previous job they also tried charging me for 2 hours of labor, I bought part for same price they sell it for and installed it in under 5 min. If you want to use this company make sure you pay them per hour job.

Got a call from my renters at 9 am saying the AC in the house wasn't working. Put in a call to DSCR shortly after and by 10:30 am they had someone on the way. I was grateful how quickly they responded because temps were going to be in the 90's that day.

The tech was very professional, quickly diagnosed the problem, and explained to me what was going on. Thankfully it wasn't a major issue and he had it fixed quickly. No pressure to fix or replace anything above and beyond the problem.

He was in and out within 45 minutes and the price was very reasonable. Will definitely use again.

Spoke to the owner Chase Tunnel on two different occasions last being Friday February 25th at which time he told me his design engineer would follow up with me as early as that afternoon to schedule an appointment. I never heard from anyone at Dominion and followed up on Tuesday March 1st for an update. It's now March 8th and I have yet to hear from them . A simple phone call stating you're not willing or capable of helping the customer would suffice. This is very unprofessional especially coming from the owner of a company that's advertised as "service based" . It doesn't settle well with the person who referred them either.

We have used Dominion Service Company for many years and have had a new heat pump installed and a mini split unit installed as well as several repairs to our units. They always send qualified, polite, and efficient technicians to our house. Yesterday, we awoke to no heat downstairs and it's very, very cold with a huge snow storm predicted this weekend. They had the technician here before noon, we had heat within an hour. Sadly, our very ancient heat pump is not going to last much longer and we decided to replace it. By 1:30, their estimator was here, had taken the information he needed and within 24 hours we had an estimate. I can't recommend this company enough!

We were familiar with Dominion Service Company for their Richmond business; however, when they opened an office in Virginia Beach, we were thrilled! Chico is our service technician and he is so knowledgeable and kind. He only made recommendations for services/repairs that were absolutely necessary and the prices are extremely affordable. We bought the Club Agreement which includes 3 Tune-ups within a 1 year period and it was less than the rate for a standard HVAC company to come out for 1 visit! If you live in Hampton Roads/Richmond, go with Dominion Service Company...they are wonderful!

We have been using DSCR at work for about 4 years for repairs and quarterly maintenance on our 16 rooftop units. If we have an issue, they are usually able to come out the same day. Most work is scheduled with the same tech, who is familiar with our equipment and it's history, and whose opinion I've come to really trust.

They quoted $900+ to refill refrigerant on a small fridge. I thought it was outrageous. So, I called another company - Richmond refrigeration and they repaired it for $300.
Dominion sent us a bill for $285 for diagnosis. They listed 2 hours labor. Their technician was at our location for 1 hour max. Out of which he was outside on the phone chatting about who knows what for a good half hour.

Charged us for the young technicians time that didn't know what he was doing and the experienced tech that came to show him. Also didn't fully fix the machine. They got it working but minimally.

Dominion has been a good company to work with. I have used them multiple times in the past 10 years out of which I have had 2 years service contracts. The service contracts paid for itself with two free system tunes and a couple of service calls I had to make while on plan.

I did have one issue with the pricing of a coil and refrigerant replacement but it was worked out quickly by the service technician.

Dominion has trust worthy service techs.

The owner of this company Chase Tunnell is very unprofessional. He was super rude when his company came to my place of business and installed the wrong thermostats that I requested. Instead of owning up to his mistake, he got upset after I would’nt accept a work around. He ordered his workers to come remove the thermostats and left me with absolutely NO HEAT or AC and then cancelled my contract after I have been with them for 12 years. He told them not to re-install the old thermostats that they had removed. As an African American Female Business Owner, I feel that this was unacceptable. I am glad that he did me the favor because there are definitely better and more professional companies who treat their customers much better. I highly recommend that you search for better!

Had a great experience . Wil was very helpful in getting me set up with the correct team. Highly recommend Dominion Service Company! Great people, great service. Do what they say they are going to do.