HVAC reviews in Richmond, Virginia

Chase has been out to our home twice and have done a fantastic job each time. The employees that came out were honest, knowledgeable and did great work.

Recently (January 2026) we woke up to a cold house. We were due to leave on vacation, so my wife called the answering service and left a message. When they opened, they called, and we explained we had a cold house and were due to leave on vacation. They quickly rearranged their schedules, sent a repairman, and had us up and running within an hour. You can't ask for better service!

We were in a real tight spot after some shoddy work from our home warranty company - our kitchen sink was clogged and we couldn't wash dishes in either the sink or use the dishwasher. We were worried that we would need some extreme solution like jackhammering into the slab or something else equally intense. Chase to the rescue! The techs who came out were professional, friendly, and GOOD at their jobs!!!! Thank so much for helping us out, and so quickly!!!!

Chase has been my go-to for the past 15 years. They are the best. Saturday our downstairs heat was out. The technician offered support over the phone and I was able to get the system back up and running. We really appreciate this company and their incredible customer service.

Nick truly went above and beyond to get our water back up and running after our main line burst. He helped get us scheduled earlier than expected, gave us an incredibly fair price, and guided me through the entire process. It was especially impressive that most of the quote could be handled online using their tools, which made everything faster and easier during a stressful situation. Highly recommend working with Nick and the Chase team.

Very unhappy with how this company operates. To be clear, my technician Paul was very sweet and helpful. I expressed it was the most I’ve ever paid for a system “maintenance” in my history of owning my home. The cost was not given upfront so I was surprised to see it was 4 x the usual amount I pay. No filters were changed, things were simply checked off a list. The fan speed was altered to improve circulation, but that had also affected how the home heats (not in an efficient way). It was helpful when it was warmer outside, but now my home won’t heat properly.

I spoke to Richard via email a lot. He expressed if anything needed to be adjusted back that Paul could come by but neglected to mention the “30 day window”. Now that I’m noticing the heat isn’t slowly heating the home but blasting lukewarm air, I reached back out and I was told there’s a charge to change my settings back to how they were before the “maintenance”. I haven’t noticed any improvements in my heating or air since the maintenance. I also was given an 3k quote to improve the ductwork under the house.

Overall, I liked my technician, but I don’t like how this company treats customers, especially for their price point. I received two additional quotes for some suggested repairs they gave me and both were half the cost and the companies are very highly rated and reputable. I’m having another company come and change my settings back as well as repair ductwork. Would not use again.

I didn’t purchase my hvac from Chase and that’s only because I was new to RVA and picked wrong! The initial install firm left me in mid summer with NO a/c, and a $10k repair estimate, 3 years after purchase.

I called Chase and Jeremy arrived and immediately got the A/C working. Chase recently completed the needed repair. Everything is working beautifully and it didn’t require a downpayment on a fishing boat!

THANK YOU JEREMY And THANK YOU RICHARD!

They’re doing work and customer service as if you are a customer, and not just a consumer! I appreciate that. The only ‘gotcha’ here is a grateful customer!

Don’t mess around, or roll the dice with your HVAC, there are HVAC SHARKS in these RVA waters , just call Chase!

This is the best heating, air and plumbing company you can contract. They have been amazing since we had our unit installed. Everything they can cover under warranty- they do. They go above and beyond to help us out as homeowners. I definitely recommend regular maintenance- not expensive and saves you in the long run. Joe, Greg, Carl- all great techs. The lady at the front desk is super friendly and always willing to make appointments around our work schedule. 100% recommend!

I asked Chase Inc. for an estimate for 2 simple repairs. Beforehand I guesstimated about $350 tops for both combined. I was astounded by the estimates I received. The 2 estimates for the work (for new parts I did not need) totaled $2000+ to $3500+!!! Unbelievable! I hired another plumber who repaired everything perfectly in less than 1 hour and charged us $644. Never will I contact you again Chase. Never again. Avoid and beware.

We have used B Cool for many years. Always quick and affordable. Very honest and dependable.

These guys have the quality equipment matched with the experience needed to (correctly) complete any plumbing or HVAC job.....

I own tile business, I've used these guys for shower drain replacement and valve replacements and other plumbing. They always address the issues with professionalism in a timely manner at an affordable price.

Very reliable

Responds quickly and charges a reasonable price. Fixes it right the first time!

Great company and the best service .. Im so thankful for all the help and time they providied

Howard Air services were professional and prompt. Would call them again!

I would highly recommend HowardAire. Their service is impeccable and the price was great!

I am happy with the work that he did on my system. My system works like new. Great job!

The technicians at howardaire are professional and quick. I would recommend shawn, and Marcus to anyone. And the prices are affordable.

Marcus has served both my business and personal needs for seven years. He and his team are role model service providers. Late night responses for restaurant service as well as weekend home emergencies...professionals

This company is correct. I dealt with two companies recently through my home warranty company and I confused the two. Great response from HowardAire and quick work. Again, my apologies.