HVAC reviews in Richmond, Virginia

HowardAire came on a Friday Morning to replace our HVAC system. They were great to communicate with about all the details and scheduling. They sent 3 technicians to do the job and they were so nice to have in our home. They were very respectful of our home and nothing was damaged in the process and best of all the new system is working GREAT! Thank you HOWARDAIRE! We are contacting them today to sign up for a maintenance agreement!

We contacted HowardAire, and Marcus, the owner, showed up to do the work. Marcus took care of my Central AC, heating system, and gas fireplace as they all stopped working correctly. Marcus does a great job within a reasonable time and doesn't overcharge for the repairs or maintenance. I will continue to call HowardAire for any HVAC needs in the future.

Refreshing to work with this company, and that comes from someone that’s dealt with lots of HVAC companies. Very responsive and professional. We had a unit that was not working and contacted Mr. Howard. The technician Corey came out and diagnosed the issue; when he returned with parts needed, he was very quick to make the repair. Corey was considerate and wore shoe protection when he came in the home, which I appreciated! The owner Mr. Howard is very kind and explained things clearly when I called with questions, and when I’ve called subsequently. I would highly recommend them for residential or commercial services.

We first discovered HowardAire Services through HMS Home Warranty back in 2018. In January 2020, our home warranty expired; we contacted them directly; they fixed my heating system and gas fireplace. Marcus (Owner) does a wonderful job within a reasonable amount of time and doesn't overcharge for the work. I will continue to use HowardAire for all my HVAC needs.

The team at HowardAire is amazing, not really any other way to describe the level of customer service, timeliness, professionalism, and care that they provided for us.
We had to have warranty work done (ended up being a replacement) for one of our heat pumps and from start-to-finish, HowardAire had us up and running in 13 days. That’s dealing with the warranty company and ordering/receiving the heat pump and installing it. Not to mention the 90-min one way trips (x4) to my house…and then the heat pump the warranty company ordered didn’t have some of the mounting parts it was supposed to, so they made a trip to Lowes (90 min round trip) to get what they needed to make sure it was done correctly.
These guys were great all around. Answered all of my questions, put me at ease, and took care of us after the local company wanted to charge $1800 for an unnecessary test after dragging out the claim process for 51 days…HowardAire diagnosed the issues in about 30-40 min simply by listening to us when we told them what was going on, then applying their expertise.
If you’re in the market for any heating or A/C type work, HowardAire should be your first and only stop if you want a quality experience. Thanks fellas!

Be wary of Howardaire services. My home warranty company sent them to fix my hvac unit. The diagnosis was there was a leak in the line set. I don’t think they even looked at the notes of the diagnosis because they were at my house for 4-5 hrs trying to find the leak. They took out some part that wasn’t even on the diagnosis notes and said hopefully they fixed it. They didn’t. They came back out weeks later and said the evaporator coil was leaking. I had to get that replaced plus refill freon($1250). After a week, no air again. I called another company and they came out and found the leak in 2 minutes. They had to re-souder the line and put more Freon. Of course I had to pay for it. But it is fixed. I don’t understand how this very obvious leak was missed by Howardaire. I do not recommend this company.

HowardAire did an excellent job on our project! From start to finish, they were professional, timely, and very communicative, keeping us updated at every step. Their team showed up exactly when they said they would and worked efficiently without cutting corners. The quality of their work speaks for itself—we could tell they take pride in doing things right. It’s rare to find a company that combines skill, reliability, and customer care so well.

Only giving one star because the ability to give 0 is not an option.
It’s 18 degrees inside and I have been calling this company since Dec 5th to fix my mom’s HVAC . They either so not answer the phone or do not respond to texts .
I finally talked to the RUDEST person today and they basically did not care that we have been without adequate heating since winter began. Told me to complain to whoever I felt fitting.
These are the type of people you DO NOT want to hire. If you can avoid Lazy , lackadaisical company’s this is the one to avoid .!
I will be contacting the BBB and complaining !

HowardAire provided expert attention to my heating issue with a quick response and had the system running within a very short time of arrival. Additionally, they performed diagnostic testing on both the outdoor unit as well as the indoor unit verifying the operational worthiness of the unit!

We had a terrible time dealing with our home insurance doing their job, but once we got that straight , Howardaire was on it!!! Marcus was great to deal with! He had his guys come out and replace our whole unit in a few hours , updated our wiring and thermostat, everything they installed looks great!

We were pleased that Howardaire could get us on the schedule on short notice. Brian, the technician, communicated well and fixed our heating problem quickly. He explained everything he was doing. They charged a fair price with full transparency. We’ll be sure to use them again in the future.

The team at HowardAire replaced an 18 year old heat pump. The technicians arrived on time, were very friendly and professional. They completed the removal and new installation in record time. I am very pleased with the new Trane heat pump that they installed. I highly recomend them for all of your HVAC needs.

After my old HVAC system died, HowardAire was recommended to service the unit. They explained the issues and the cost for repair. Since the unit was about 17 years old, I asked about the cost to replace instead. There was no hard sale or push to buy a new unit. Instead Marcus explained the options and left it up to me. I opted for a new install and I am glad I did. The install didn't take long and they even cleaned up behind themselves. The next day they sent a person to check the system and a few days later I received a call to make sure everything was still working well and if I had any questions. Now that's customer service at its best.

Descarga mucho muy rápida

Buen lugar, descarga rápida, personas muy amables, la dirección de los papeles está como 1600 y en realidad es 1601, descarga de semi por la parte de atrás, en ell cruce de Cummings y Hardy, ahí puedes pasar la noche.

Great Service

Always professional in extremely helpful!!

Favorite supply house, great customer service

Great bunch of guys !

Nice ppl, tight parking lot for backing into dock w/semi but can be done

It would be nice if they had much great selection of tools and parts to choose from I can't count how many times I have been to this supply store and have been told they don't have pretty standard inventory.