HVAC reviews in Richmond, Virginia

They arrived within an hour of my call and their guy was able to fix the electrical problem with a part he had on him! With such great service I was happy with the price and was treated with respect and professionalism. With such quick and quality service I will definitely be calling them next time.

Extremely disappointing experience. I had what should have been a fairly simple job. I gave a full description of the job when I called in, I was told $29.85 to have someone come out and take a look to quote it. I wait around and kept getting the run around of when they would come. Nearly 1 a.m. they finally and they could only do half of the job with the what they had in the truck. Then to top if off they charged me an additional $70 on top of the $29.85 they told me on the phone. After discussing for nearly an hour, I gave up to get them out of my house so I could go bed. I will never even think of using them again.

Run to another plumber or contractor. They will quote you one price and once work is started want to basically re write the quote. Do not sign the change work order saying that the work is complete unless you are sure that it is complete.
They will also take longer to complete the job than estimated, and I was not satisfied with quality of the work.

The most stressful situation turned into the best experience. I was previously given the run around by everyone. Once I got to Williams and Fogg...the technicians and staff members gave me everything straight up. They did the work, nicely and in a timely fashion. And it was turning cold and I was very stressed about heating my home with children that have respiratory problems. I appreciate the kindness and the "dont worry maam we are going to get you straight". Because they did! They have no idea how much they took off me in terms of stress and sleepless nights.
Thank you!!!!

Our hvac unit stopped blowing cold and we called these guys after seeing a 25 dollar off coupon on internet. When we asked pricing for service call we were told that a service call cost 25 dollars. So we thought cool. BIG Mistake. We scheduled tech to come 12 to 2 and we planned our day accordingly only to be called at 10am stating he was coming right now. Rushing home technician said there was a leak in unit and it would cost 80 for leak plugger plus cost of freon of 1.5 lbs. So we thought in our head 25 plus 80 (leak Plugger) plus freon so 1 hundred some odd dollars. the bill came to 400 dollars when technician did not mention mandatory 95 diagnostic fee in addition to above, plus 49 to put 125 leak plugger in plus 49 to put 80 dollar freon in, After all this, ac unit quit working few hours later (after hours) and we slept in out own sweat. Called them next morning to come fix the problem, was told tech would call 8 am.. tech only called 3 hours later after I called again. This time our compressor had mysteriously stopped working even thought he said the day before it was good. And you can imagine we were billed 125.00 for the revisit. After leaving the tech stated the we would need a whole new outside unit and inside unit costing 3 to 4 thousand ...after spending 500 DOLLARS. If I were you I would stay FAR AWAY!!!!!!!!

We were in desperate need of Quick AC repair. I did a Google search, tried calling several places to find the did not answer or were unable to come same day. When I called Williams in Fogg someone answered. I should have known when he answered with his first name only... He told me he could have someone come out in the afternoon. Soon after I got a text confirmation saying someone would be there between 5-8pm. When it was 8pm and nobody had come yet or called ( and house was now 85 inside) , I called to check in. He told me he talked to his technician and he wasn't sure if they could make it tonight. Finally a " technician" called me and said he will get to us tonight but will be much later. When I asked how late he worked, he told me " whenever the jobs stop coming in and before my girlfriend will beat me up" . At this point I didn't want any part of the ? Company. The ended up showing up at 11:30. When he opened his van door a bunch of cans fell out, he was loud and unprofessional! He came in looked at thermostat and said " it's running". Indeed it was which is what I told him on phone! No cold air though. He was at house about 20 minutes, made a temporary fix he told us and charged $375 ( they told me several times no late night charge). They were unable to provide any receipt/ invoice. Tech had no set fees and went out to call his boss to come up with price. At this point windows were open and I could hear al of his rude comments!!! They did end up emailing invoice the next day but it showed service for 1 hr. They were at the house no more than 30 even after going round and round with my husband! Yikes not sure how this " company" is in business other than continuously ripping ppl off!!

My experience with Williams & Fogg was positive all over. They know the HVAC biz top to bottom, better than any of their competitors in Richmond. They stand far above their competition.

I wouldn’t call this company to come to my house to set a mouse trap!!! I had them install a brand new unit in and out.when I got home and saw the job they did I had to wonder if Ray Charles installed this thing.wires hanging from the unit exposed,drain pipe from unit not even hooked up so water just running under my house,and on the other end there is no pipe where the water should drain on the outside of the foundation.so from that hole I now have mice. Please do yourself a favor and call someone else!!!

don't ever call this place. extremely unprofessional --
when the repairman showed up - he wanted to do the work on the side and have me pay him directly.
i thought it was cool because i thought i just needed freon in my AC unit. turns out he was wrong and i basically paid for nothing. had to call in real repairmen the next week to actually fix it.
waste of time and money!

DO NOT USE THIS COMPANY!!!!!! I had to give a one star so that i can post but would love to gave no star...... I had research a couple of companies to install new HVAC unit, William & Fogg had pretty good reviews at the time (NOW THEY HAVE "F" RATING WITH BBB i'm not surprise) I had the install done in the summer ac worked fine, the guys were wonderful. Winter came that's when I start having problems, long story short they had to come out repair the fact that heat pump will constantly run but wasn't warming the house. electric bill was steady climbing. The tech came out fix problem. Well now noticed electric bill is extremely high, so I called told them that my auxiliary constantly stays on (even when the temp was warm outside like sunny shining like I can run outside without a jacket 53degree or so. I had appt. schedule took time off from work to go wait for the tech, called after the allotted time had past only to be told that tech wasn't coming, he took upon himself not to show up because without looking at my unit he said that there's nothing wrong with it. So we had a few warm days especially this past wkend 3/18 but still need to have the heat on guess what auxiliary is still on. I'm paying a few thousand for this unit along with high electric bill. I mention this to my sister who had an install done with different company out of Richmond she had same problem they came out fix and paid half of her electric bill, I don't even want them to pay nothing on my bill (it would be nice) just fix the problem from my understanding it something real simple but I GUESS ITS ONE OF THEM WE GOT OUR MONEY SO WHAT LETS GO ROB SOMEONE ELSE. BTW the license has been revoked by board of contractor.

The coordinator was very arrogant and rude upon the first interaction. My warranty company contacted them to assist me with improper air flow. The tech (David) came out and left my home in a worse condition than it was when he arrived - with Arctic air in one room and no air flow in the others. When I asked him to come back to fix what HE broke, he basically told me to undo what he did (mind you I have a degree in business, not a trade in HVAC). :-). Be cautious if you choose this business (and I use that term loosely) Oh, and I was extremely accommodating when he walked into my home (he barely even spoke) by giving him water when he asked and putting his bottle of water in my fridge so it could get cool. He was going to leave without saying a word but I stopped him. Only for him to complain about having a bad back and not being able to fit in small spaces. Huh?! Lol

Typical - quoting scripture to excuse poor service. Warranty company or not, it was unacceptable.

My experience with them wasn't so good. They came out quickly told me me my oil furnace needed a couple parts got it running then two days later it did the same thing. Called in to tell them it happened again was given the run around. Needless to say I spent 1200 dollars for nothing when another guy came over and told me the unit was shot. Now granted this a few years ago but I saw a commercial for them and figured I should comment

They rip off. They charged to me $150 for just changing a capacitor on top of $79 for coming and doing the diagnosis. The capacitor cost is about 15 to 20 dollars and it takes 5 minutes to change it. When I questioned that to the billing lady she god mad and started telling me that we are not doing this for charity and we to include the cost of fuel and depreciation for the truck. I am not going with them again and will not recommend them to anyone.

I had them install a water heater 5 years ago. The reset switch/thermostat broke after 2 years. They replaced it at my expense "not covered under warranty they said". The switch broke again, so I had different plumber come look at it. He showed me that Williams & Fogg had wired it incorrectly which caused all the wires to melt. This could have stared an electrical fire. I contacted them about this and they took no responsibility for it. Even worse they tried to blame me for their incompetence . BAD GUYS!!!

Do not support this business.
From great mistreatment, all the office staff stormed out and quit, even the office manager that had been there for like 8 years. I still needed a job so I took over, handling jobs I was not trained to do. Customers calling all over the place. Much Overtime.
The owner threw away my time sheet, and refused to pay me for that week and also the week before.
It was difficult to even locate a specific court case where someone had sued them, it got misplaced by someone (started the office argument), because of the stacks upon stacks of other court cases where people had sued him.
There are better people out there to contribute to.

These guy's endless craigslist ads are very misleading. I called with an HVAC problem that I narrowed down to a few simple parts that might need to be replaced. The "Lowest prices" and "Free estimates" they advertise did not turn out to be true in my case. While they were very prompt, they charged $79 to show up at my door, less than 20 mins later told me that I needed a new contactor and it would be an additional $450. I turned them down, then was told to pay an extra 2% fee to use my CC. These guys also left the panel of my outdoor unit off and parts disconnected when he left. Keep looking. I contacted another HVAC company who agreed to fix the problem for $150 and they wouldn't have charged a diagnostic fee unless they didn't find anything.

I’m writing to tell you about my experience I had with your company today. I submitted an inquiry online looking to get a compressor installed. A short time later I was called by one of your technicians, Lawrence. Lawrence was very caring and empathetic when he talked to me. I was very upset because I felt that the previous person had took advantage of me. I was dealing with an independent contractor since April and have paid him nearly $600.00 and he still left me with a problem that he was unable/unwilling to repair the work. Lawrence made me feel comfortable and confident that he would be able to help me. Before the end of the work day, Lawrence came out and had my air running within a matter of minutes and I didn’t even need a new compressor! He’s very compassionate about his work, I could tell by the way he listened and explained everything to me. I’m so grateful to your company for having a person like Lawrence as part of your team. Thanks to him, I will recommend everyone I know to your company. Kudos Lawrence! Have a blessed day.

Worst experience ever! Williams & Fogg Services and the staff members that I've made contact with by phone and in person have exhibited the poorest level of customer service to me from October 2015 until now except for PeeWee and Beverly. The mechanical and electrical work performed by this company in October 2015 has yet to pass any City of Richmond Inspection even though they've been compensated. The technicians/supervisors in my opinion lack integrity (no follow-thru), accountability (everyone is clueless), and the office staff don't mind telling you "what's not their job".

On 12/11/15, the City of Richmond informed me that Williams & Fogg Services DOES NOT have a Contractors License to perform work in Virginia which was confirmed by Williams & Fogg staff. However, no one from the company has contacted me since Friday, December 11, 2015 with a proposal for resolving their failed inspections for my property.

Williams & Fogg Services has a great sales pitch which is why I gave them my business but when I think about their quality of service and the time I've missed from work trying to resolve this matter; it would've been more cost effective using businesses like Weather Crafter's or Trent Electrical Co.

These guys did a wonderful job on the replacement of my hot water heater. They were in and out in no time; they were respectful of my home and property. Even cleaned up after them. I would certainly use them again. I can’t wait to call them for my next job.

After my hot water heater leak, I got good advice and suggestions from both the plumbing expert, and the renovation team. Since I had to make decisions in a hurry, it was great to hear pros, cons, and options, then get the work done so I could get back in my condo. They also helped by talking with the insurance adjuster using years of experience that I didn’t have.

Do yourself a favor and find someone else to do the job.
There are two HVAC units in my house. Williams and Fogg replaced the lower level unit on August 24, 2018. They replaced the upper unit on August 27, 2018. The ceiling in the bedroom below the attic installed unit started dripping water from the ceiling on August30, 2018—I contacted Williams and Fogg, I had to leave a voice mail. There was no response, Labor Day weekend. On Tuesday, September 4, the ceiling of the bedroom collapsed. The unit upstairs had not been installed correctly. The opening was 6 feet by 10 feet. Ron Fogg from Williams and Fogg was out the next day. We requested that Service Master do the clean-up, Williams and Fogg would do the restoration. Service Master completed their portion of the job on September 10, 2019. I contacted Ron Fogg to let him know he could finish the job.

It is now January 31, 2019. After contacting Ron Fogg numerous times, at least once a week over the past 4 ½ months, I have no more patience left. We have had four different people come to determine what materials are needed, only to not show up the next day to finish the job. One individual did not show up for his appointment on a Wednesday, then rescheduled it for Thursday, when he didn’t show up he promised he would be at my home first thing Friday or he would give me $100. When he showed up at 1:05 PM I asked for my $100. He laughed, I didn’t think it was funny and told him to leave.

The last time I dealt with this company, Ron Fogg was involved. We had agreed to meet at my home at 9:00 AM. Ron was to be present all day. He was to supervise the replacing of the subfloor that Service Master had removed because the floor had warped. He was also to supervise the problems with the HVAC installation including replacing the drip pan that was too small. Ron arrived ahead of schedule. At 9:15, I spoke to Ron and asked him where his ream was. He told me they were on their way. He then told me he had no intention of staying to supervise until the job was complete. My patience expired. I told him no one from his business was allowed in my house.