HVAC reviews in Richmond, Virginia

Excelsior is a local provider, great at communication, and had availability the same day I requested an appointment. The technician, Zack, couldn't have been friendlier, more professional, or better at explaining his diagnosis and process. Overall it was a great experience, and I have total confidence in the information and service that was provided.

I've been using Excelsior Air for YEARS. Not only does all of my family use them at well but I even use them for my biusiness. They are by far the best, most honest and just all around good guys. I've had Zack help me and hook me up many times and he is truly the best. I also love how Jesse is always available to make appointments. If I could give them 10 stars I would!

Justin at Excelsior was fantastic! He was knowledgeable and both Jessie and Elizabeth at the office were super easy to work with! They helped this single mom get a new HVAC system mid quarantine quickly when other businesses were slooooow. AND the best part? I just got my first electric bill since the new system was installed and I saved $66!!

We have been using Excelsior Air for a few years for yearly maintenance and they have always been great! This year we had an issue and they were able to come our right away. Our tech Justin is always professional, polite, on time and very knowledgeable.

Small company with excellent service and response!
We were told by other companies it could be days or even weeks before they could come out to check out our AC unit...this, on the hottest day of the year. Excelsior came out to my house within two hours.
Zack, the technician, was as friendly and professional as they come.
Prices were below what we had anticipated.
I highly recommend Excelsior Air to everybody!!

We had to make a Sunday morning call to have our AC fixed. Excelsior Air was incredibly timely with their response to our call and arrived to our home within a few hours. Gary, our technician, was professional, informative, and effective in solving our issue. Furthermore, as previous Woodfin users, Excelsior Air is exceedingly more affordable, especially with a weekend job. We are pleased with the work done and will continue to use Excelsior Air for our HVAC needs.

Excelsior Air has been a Godsend since I purchased my house a few years ago. They have gone above and beyond in helping with all of my many HVAC issues. They are always on time, always willing to fit me in when something goes wrong, and are always honest about work and pricing. They help me find services and systems that will help save me money, which I really appreciate. I will not be using anyone else besides Excelsior, even when I move to a new home!

I cannot say enough good things about Excelsior, specifically Elizabeth, Gary and Eric. We have had an ongoing issue that they worked through with us and continued to follow up to make sure that our system is working as it should. They are flexible and professional and provide quality service. I am so glad someone recommended them to us a few years ago!

I've been really impressed with Excelsior air's service and have had them out on two separate occasions now. They are always very easy to reach, super helpful, and punctual on their service calls. We've been having issues with our mini-split and Justin and team have gone above and beyond to resolve issues due to a faulty install, and I'd highly recommend them for any issue you might have at your home.

For what it's worth too, they have been great during Covid and I have felt very safe having them in my home

We’ve used Excelsior previously for routine maintenance, but when our air compressor died on us Jesse and his team were very quick to act. Not only did they assess the issue our system and work quickly to replace/install the unit, they were extremely courteous and helped out when we needed extra information to submit for our insurance claim. Now we’re lucky to have a working unit during the dog days of summer.

We were on our way out the door for vacation and of course, our home had no A/C. We called Excelsior Air and they scheduled service for the same day after hours. We had someone home sitting for us and she said that the technician, Eric, was awesome. He was very courteous, on time, and professional. Our home sitter reached out to me this week to ask if I had Eric’s contact information. I,of course, referred her to Excelsior. Thanks again Eric! Not only do we appreciate the fix to our system but I also want to say thank you for great customer service!

*edited to correct statement about management and provide additional details based on the company's response*

I went with Excelsior which used to be Virginia Climate. Sharing so that future customers can be aware.
- It took a month for contractors to get on the roof to access the HVAC and make a diagnosis. I contacted the company 12/27 and they didn't know how to get to the roof. I contacted again 1/7 after coming back to town. They tried to come back a couple times but said that the roof was too icy.
- My response for scheduling and rescheduling since 1/7 are all documented in text. I always responded day of, typically within a couple of hours.
- The diagnostic was finally completed on 1/16 (rescheduled from 1/9, then 1/13, then 1/16 bc techs could not access roof). We did not have heat this entire time but I was trying to cooperate with the company rather than look elsewhere.
- The company sent me a $326 invoice, charging me twice for the trips and diagnostic because of the weather-related challenges. Of note- the techs were trying to scale the highest side of the building and was asking me to block off parking spots at random times of the day. The techs from a different company figured out how to get on the roof and access the HVAC from the shorter side of the building with sidewalk on 1/19.
- I responded via email to Elizabeth that I was only willing to pay the originally agreed trip/diagnostic fee ($141) and should have been notified about additional charges. No response.
- But I went ahead and PAID THIS INVOICE bc the diagnostic was eventually completed.
- The second charge ($185) was not communicated to me, and thus not approved. Please feel free to send me the recording and I will edit my review if that is the case.
- After several unanswered calls, and a written request for the model and serial# so that I could find a different contractor, Jesse responded via email saying that until I paid the full invoice, they were going to stop responding. He also pulled the estimate with the info I was looking for.
- Excelsior quoted me $1630 for the job. I finally went with another well-established company who were able to come day-of and quoted me $925 for the same job with 2 techs. Obviously I went with them.

Lack of communication and what feels like extortion during the coldest month of the year, my experience with Excelsior was awful.

We had an excellent experience with Excelsior! They responded immediately to a maintenance call we made to our rental property manager and were able to arrange sending a technician out the same day. The technician (Zack) was very courteous and professional, and was able to quickly address the problem with our AC unit. It's always great doing business with local, small business, and we will definitely keep Excelsior in mind for any future needs!

I've used Excelsior Air three times over the last five years for ducting repair, diagnosis/maintenance, and most recently a full system replacement. Each crew was friendly, thorough and professional. I never felt upsold and their "what would you do" advice felt really genuine. It's definitely worth giving them a call, particularly if you have an old house and could use some outside the box thinking.

Terrific people. When you call you get an actual human (Joanna) who schedules your service call quickly and with a smile. Techs are super friendly and explain things thoroughly. No high pressure tactics. The company leans toward repairing whenever feasible vs replacement but will tell you when things are too far gone. I’m on a twice yearly service contract, which I recommend. Brenten Ricks did my spring A/C service today and he was great. Friendly, on time, respectful, explained things well. I recommend this company.

5 Stars!
Excelsior Air came highly recommended by my realtor, and they’ve absolutely lived up to the hype. They did some work for me when I first closed on my house, so I reached out again to get on a regular maintenance schedule.

Kenny got me scheduled quickly and was incredibly thorough—he took the time to explain everything in detail and made sure I understood the ins and outs of my system. He really listened to my concerns and went above and beyond checking all areas.

It’s such a relief to know I’m in good hands. I’m looking forward to staying on top of maintenance with Excelsior Air and continuing to work with Kenny and the team!

I’ve been using Excelsior Air for HVAC services for years now. I always recommend them to others, every chance I get!

Every tech that’s been out to my house over the years has been top notch (Kenny, Eric) and I also had them install a new system for me recently as well.

Joanna is an amazing service coordinator as well, she’s always friendly and extremely helpful.

Jesse (owner) runs an excellent company, and he isn’t afraid to dive into projects alongside his employees as well - that speaks volumes to his character.

They’re the only company I trust for HVAC, period. Highly recommended!

We are so happy that Excelsior Air was highly recommended to us when our heat pump needed to be replaced. Excellent office staff, Joanna is alwaus friendly and professional when we call. When we did not understand our new, state of the art thermostat, Eric stopped by and answered all our questions and set us up for success. He also stopped by to check our system and filter after running for a few months and to see if we had questions. When our new heat pump showed signs of a problem, Joanna sent Mason over and he diagnosed the problem and made the repair at the same time. We are back up and running smoothly. Thanks so much.

I’ve had nothing but good experiences with this company, therefore when it came time to update my HVAC system I went with them. I got a heat up with gas furnace as backup. They don’t try to up sell, they are honest and very easy to work with. They coordinated with the company that encapsulated my crawl space, which was great because I didn’t have to be the middle person between them.

They also install a new vent for my dryer and they even leveled my LG Tower for me.

The worst I’ve ever experienced I was told to get a ELECTRICION because of a faulty circuit breaker so I did that and to find out that it was the fuses on the outside AC unit so I paid the AC guy 112.00 for nothing he said the amps was reading 24 well that’s what was tripping my breaker because the fuses are 35 amps so once I changed them my system is working perfectly so I guess these people won’t be serving my heat unit again I’m still in shock yes that’s a lot of money to me being on a fixed income the new name is Comfort and something it used to be called Barrett’s same family the guy didn’t know what he was talking about so sad

Love, love, love Brian and David! They were awesome and what I appreciated most was they tried to save me money, which is why I will request this company going forward. They were honest and I truly appreciate that.