HVAC reviews in Richmond, Virginia

We wanted estimates on work. Very easy to reach n schedule a appointment. Prices are reasonable and the guy was patient with us and answered our questions.

Excellent service and expertise! Marcus runs a great company with stellar response times and knowledge.

Howardaire Services has always provided timely and reliable service! I highly recommend them for your HVAC needs.

Howardaire Services provided excellent service in replacing my HVAC. They were very expedient and professional. Thank you Howardaire!

Our AC went out last Thursdays . I contacted HOWARDAire Services. I immediately received a response and my AC has been fixed! They prompt, professional and knowledgeable in the AC! They are the best.

HowardAire goes above and beyond to make sure all your HVAC needs are met and installed or repaired correctly. I would recommend them over and over again.

I recommend Howardaire Services for your heating and air conditioning needs. You will receive excellent customer service from the friendly office staff to the certified technician's that visits your home. Thank you Howardaire Services.

Home warranty company sent them, they ended up replacing both of my hvac units, 3 years later I smell burning plastic in my home. Pulled the cover off my air handler and found a plastic wire nut smoldering because they put it on the incoming high voltage line. Any HVAC personnel should know better than that. Could have caught my home on fire, never would I recommend this company.

They will not call you back, they show up when you bug them enough without a ladder, they set appointments and don't bother to show up or call and good luck calling them. No customer service and the AC unit is still down after 30 days. Save yourself the trouble. One other thing: If your home warrantee uses them it seems to be even worse. Tell them NOT to use this company!

Rich/Steve/Sean & Chris a big thanks to you for all your hard work! However, Marco the owner do to his ignorants and unwillingness to follow through with making the units work, we wouldn't recommend this company. We used our home warranty company but we also paid over $1300 out of our own pocket and Marco said since they're not contracted with the home warrenty company anymore, he wouldn't be fixing it! What about the money we paid out? Doesn't that contract you to us as well?! Oh, we were told this on the day they were scheduled by Stephanie to show up at our home!

My home warranty company sent these guys out to fix my A/C after it broke. Never again. While the technician was super helpful and knowledgeable, their other employees are another story. Their office never answered my voicemails, never updated me (I had to pester the poor technician for any info), never even told me what the costs would be. I've been without A/C for TWO WEEKS. Marcas or Marcus, whoever is the person who is supposed to answer the phone, never does. Find some other company who will be professional, communicative, and actually return phone calls.

I used Howardaire because that’s who my home warranty pointed me to when my HVAC went out on the house I had just bought a few months before. (The tech assured me the SEER rating was average, but I honestly can’t remember if it was 14 or 16 or what) The install went fine, however I’ve had problems with it ever since. First, I noticed a ton of condensation in my crawl space under my unit. Their solution was to wrap the whole thing in insulation. This is my third house which makes me no expert but I have never in my life heard of or seen a crawl space unit wrapped in insulation. I also asked the tech if it could be backed up because the condensation drain outlet is to high (again, I’m no expert, but during the months the AC is on, you can hear an extremely constant thumping noise under my house from the suction being released from the full condensation line releasing one drop of water at a time). Then in January (after my the year of my home warranty), I was totally panicking because my house was 60 degrees with the Auxilliary heat on and when I put a thermometer on the floor vents (after the unit was on for a couple minutes obviously), it was pushing out 45 degree air. Not only did it go to voicemail when I called them (they’d installed the brand new system less than a year before and any service call after that they told me my home warranty company had since dropped them so they gave me a hard time for having to come out), but they also never called me back to try to address my 45 degree “heat” situation. Thank GOD Woodfin was a hell of a lot more helpful when they came out to troubleshoot (and actually charged me **$0** for diagnostics). Do what you want, but an HVAC system is a super big investment IMO, and not just because of the upfront cost—my friends with 3,000+ sqft houses are totally shocked when I tell them my electric bill for my 1,750 sqft from Dec to March is generally $200+ since Howardaire installed this system (its been a couple years—posting now bc I’ve meant to for a long time but my neighbor told me what they pay for their 3,000 sqft house in electric during the winter and once again I had that feeling of being totally ripped off.)
...oh and the outdoor also makes an extremely loud groaning noise Every. SINGLE. Time that it cycles off.

These guys were AMAZING! They were very professional, timely, knowledgeable and helpful. They went above and beyond the expectations and even corrected an issue that a previous contractor had botched, I was very impressed with the no-nonsense approach of their craft. I will definitely recommend this company to my friends and anyone who needs HVAC services and installation.

We have been using Howardaire services for the past four years, to meet all of our hvac and refrigeration needs. Their customer service and professionalism is always of the highest quality. As a small business owner receiving quality work at an affordable price has been a lifesaver time and time again.

Marcas Howard of HowardAire did a wonderful job of repairing my AC as we begin this spring/summer season. Service was quick and it was effectively done! I will be using HowardAire in the future and will recommend him to others as well.

I have worked with Howardaire Services both, as a homeowner as well as a General Contractor. Whether it was work I was having done for myself or a project for one of my clients, Howardaire successfully fulfilled the requirements and provided excellent service. They've earned my repeat business and I recommend them to anyone in need of a trustworthy HVAC service.

Thanks guys!

The HowardAire team was punctuational and very professional. They worked hard (and long hours) to get my unit installed as quickly as possible. I am pleased with how the unit was installed in my attic. It was neatly done and I have plenty of space for storage. I have already referred HowardAire to a potential client.

Had a new HVAC system installed. Honest and reasonable prices, quick response time, great work, and the technicians were knowledgeable and professional. There was a minor issue after the install. We texted them and they immediately responded and were at our house within the hour and corrected the issue. I reccomend this company, and plan to use them to maintain our new system.

They were sent by my home warranty company to find out why my heat pump was not blowing heat. They didn't diagnose the issue correctly ( of course I didn't know at the time). stated I needed a new fan blower motor, when the part finally came in the tech broke his tool AND the old fan blower motor. Claimed he couldn't get it out & that a new blower wheel & housing would be needed. After the home warranty co & howard air gave me the run around for over 6 weeks I called somebody else to fix the heat. Keep in mind my original claim was filed Nov 30th, HowardAire first visit was Dec 1. It's was f'n freezing Dec & Jan. Had to buy space heaters and when that didn't cut it we had to stay with family. New heating company was able to fix the heat pump in less than 2 hours. Nothing was wrong with the heat pump except that HowardAire broke the fan blower motor. The new co was able to remove the old fan blower motor w/no issues & install the new one. I would not reccommend HowardAire to anyone...ever

I'm a new homeowner and I've only been in my forever home 2 months if that. On Sunday evening 07/26/2020, I noticed it was a bit warm and looked at my outside unit and it was iced. So I turned everything off until monday 07/27/2020 when I called my home warranty company to submit a claim. By 3:30pm the owner of the business himself showed up to assess the problem. He was able to bypass my relay switch just so I could get some cool air until the part had gotten in. And the part came in today 07/30/2020. He was at my house by 2:15pm, replaced the relay and there was another part that went bad last night which made the fan stop blowing. He was able to replace that part as well. I'm now comfortably relaxing on my couch because the temperature in my home is back to normal. I'd recommend HowardAire to anyone.

On yesterday 5/3122 Marcus from HowardAire came out to service my air conditioner. I had been having an issue for 6 weeks and another company had been out 6 times. Marcus came out and allowed me to explain everything I had been through and he worked really hard to find my problem. I thought it was leak the entire time and he took the time to take everything apart and look for the problem. He put alot of time and effort into finding my issue. He didn't leave until he found my leak and had my air working. I was very pleased with his work.