HVAC reviews in Richmond, Virginia

I would like to give a shout-out to Chase, Inc. who just performed our seasonal furnace check up. Joe was very thorough and went to great lengths to explain every working part to my husband. Sometimes it really does help to know how some things work and why some things are done. He was a wealth of knowledge, easy to understand, professional and on time. I truly believe Chase will not try to sell you equipment you don’t need much less an entirely new system. Please keep them in mind if you ever have any issues in the future.

I do not have the time or energy to write the awesome review that this company deserves and all they did for me... suffice it to say: I recently relocated from the West Coast and knew nothing of the local HVAC/ Heating systems. All I knew was, the house I bought had these unsightly baseboard steam heaters thru-out, and they had to go LOL! Chase coordinated the steam heat removal with the floor company, while we were absent and so on. When I finally arrived, the morning of, the toilets started overflowing onto my newly installed floor, I was frantic! I didn't even know where the shut off was... OMG.

Chase sent a team immediately and saved my floors!!! From there it has been the most wonderful experience. Of ALL the RVA contractors we hired (and Chase was out here at least 6-8 times), they we're always available for us. We even called in an emergency when the AC went down and at 8PM, walked us thru the reset! WOW! EVERY SINGLE team member was polite, knowledgeable and professional. The fellas even helped my hub lift the new mattress up the stairs!

They are real people, with real values and integrity, the prices were competitive, the jobs were left clean, they were a breath of fresh air.

SIMPLY PUT "THE BEST"

2025 - I don't remember when my first review was but here I am - still a loyal customer for Chase Inc. These guys have been wonderful to my house and rental. From the service/appt phone calls to sending the person to help with any issues that may arise from having an older house. They have always been there for me and the people they have are professional and know their stuff.

The man that has helped both of my properties have been Joe. He's the man that has been there when the tenant had always clogged some issues with the HVAC (I'm pretty sure he was at my rental about...5 times last year? - fun times...). He was actually there this past week and helped my new tenant with the thermostat program. There was also another time when he helped at my house with the HVAC and fireplace. He takes pride in his work and it really shows! I love the fact that he let me record him his explanation of our central air vents and the products name that he used for our fireplace so that I could play it for my husband because, let's be real...I suck at repeating things to my husband whenever we get something done to the house. This is how I would've said to my hubby, "yeah, he cleaned this and plugged that, oh and then untangled this and painted something fire resistant on the wall. - LOL. Let's just say my husband was SO THANKFUL.

This company has always been there for me and I will forever refer them to my friends and family. I've used these guys for everything, burst pipes, moving the shut valve into the house, AC/Heater not working, fireplace repair, etc....I wonder if they'll offer me a punch card. Hah! Anyways, I can't rave enough about these guys. Thank you!

Older review: Fantastic service. Had to use over the weekend and were informative of what the process may need to be done. Honest company and Robert was awesome in helping the situation. They were recommended by a family friend and I’m so glad I used them. They will def be the people I use for future plumbing! (They also do heating and air!)

EMERGENCY PLUMBING SERVICE
Plumbing leak after normal hours. We were able to shut the water off, so it was slightly less urgent, but no water in the house is a big problem. We placed the call and Rob was at the house very quickly, especially considering they had at east a 40 minute drive from Richmond. Repairs took less then 30 minutes. They replaced a valve and added two valves to isolate one shower that will need to be repaired during normal hours. Very prompt, professional, and easy to work with. Highly Recommended.

We have been using Chase faithfully for at least a decade now. All of the service guys are polite and knowledgeable. The office staff are also great on the phone. We have never been let down by Chase and strongly recommend them to anyone looking for a trustworthy, reliable, and expert heating and air or plumbing business.

I found Chase Inc. online and wanted to give a smaller local company a shot to help fix 3 different issues (plumbing and duct work) around our house. Rob and Josh arrived On-Time, and were both very professional. I was extremely grateful for their attention to detail as well as time. As they were working on one issue they were tag teaming on another in order to work more effectively. This company is very customer driven and still one of those few places on earth that "puts the customer first". To this company it is not just about the dollar, but about the service. We will be calling on them for any issues in the future. Thank you Chase Inc.

For approximately 30 years i have been a customer of Chase and have been satisfied up until the past 3 or 4 year when they started sending the wrong technician. I even requested that he not be sent anymore after he did a shoddy job at servicing my furnace. Every time, they would send him and every time I would end up in the cold a few days after his work was done. For the past 2 hears he has been telling me how I needed to replace my heating system. Either he didn't know how to fix the problem or he was unwillling to. Today I used a different company and the tech fixed the problem within 2 hours. My heat doesnt shut off constantly, I don't have to crawl under my house every few days to reset the furnace, there's no more weird smells coming thru my vents, and I definitely dont need to replace my furnace. When a company looses a 30 year customer that should tell them something. A little honesty goes a long ways. When that ends, it's time to move on. The problem with my furnace was a simple fix that the Chase guy either couldn't or wouldn't do.

EDIT: On November 20th, I was contacted by Richard Jones from Chase concerning my last appointment. He was apologetic and said that he was unaware that I didn't want the particular service technician to service my furnace and said he would make a notation of my request under my account. Mr. Jones also refunded my payment. That was a very kind gesture and was helpful towards the cost of fixing the problem. I would now consider using Chase for future service now that a refund has been issued as long as a different technician does the work.

If you are looking for an honest, dependable, and well-priced local plumber, Chase Heating, Air, & Plumbing is a MUST TRY. Robert, one of the Chase technicians, carefully fixed lingering plumbing issues. He provided a detailed explanation of his diagnosis so we could make an informed decision before proceeding. Robert completed the job in perfect timing and was very thorough. Ask for Ashley or any of the Chase Team to schedule a visit. Ashley and Robert have been exceptional in providing a wonderful and easy experience from beginning to end. Thank you, Ashley, Robert, and the entire Chase Team! A perfect example of outstanding customer service. Thank you!

We had a very pleasing experience with Chase today for some plumbing issues. The guys who came out were friendly and efficient, and they did quality work, which is extremely hard to find these days. The cost was very fair and reasonable. Chase was recommended to us by a friend of our daughter’s, and I am glad they were. We highly recommend them.

Larry C.

My new 'go to' plumber. We have lived in our home for over 25 years. We have had the need for plumbers throughout that time for various things - big and small. I had come to DREAD calling any of the plumbers we have used - cost, not responding, leaving us hanging for days/weeks, doing a job and leaving in the middle every time to go buy parts, etc, etc, etc.
I have used Chase twice now - first time because my previous plumber - never showed up or called. Never. And that was someone who has been around a long time and I thought was as good as it was going to get. So - Chase came the first time, within 24 hours, gave us a window of time for the visit, did the work without having to leave and come back, did a great job, was pleasant and talked to us all as if we had brains, and the cost was very reasonable. Nobody wants to have to fix the plumbing, but if you have to - that is what you are looking for. So - I called them again for the next issue (new refrigerator, needed icemaker hooked up as well as remove a previous plumbers bad choices from a previous refrigerator). I called around 5 pm, they were here the next morning. They came in, talked to us like we had brains, once again, gave us options - and then set about doing a professional job. And all at a reasonable price, within the range I had set in my head. After a mistake on our part with filling out the check, they called to request a new one, and were, again, pleasant on the phone.
Nobody wants to have to call a plumber. Its almost as bad as calling the dentist. But, honestly, Chase makes it - not so big of a deal. The costs are what I expect, the work leaves me without worry, they finish the project in a very reasonable amount of time, not over days with trips to get supplies, and they treat you with respect. What more could I want? So glad we found them - again - all because the previous plumber never even showed up and didn't even have the courtesy to call us and tell us they weren't going to show up...

We had an emergency plumbing issue in our basement bathroom tonight and we were obviously very worried about it. Dylan and Brad came out at a very decent response time from when I called and provided services like no other company we have hired for plumbing issues. They were respectful, professional, and very knowledgeable. They explained everything in great detail and answered all questions we had. I couldn’t have asked for anyone better to come out and help us late at night. I 150% recommend this company and recommend these two technicians. Great job! Thank you both for providing great services tonight. I will be calling this company anytime we have plumbing issues here on out!

I have had consistently good service from Chase heating for over 3 years. We participate in the regular service maintenance program. Joe was great at explaining what service was performed and what needed to be done to keep our 2 systems running smoothly.

We had an HVAC drainage issue and with the recommendations we received from neighbors, we contacted Chase to remedy or problem. The office staff was extremely courteous and helpful scheduling an appointment right away. Travis was our Tech and I was very impressed with his professionalism, friendliness, knowledge and attention to detail. He corrected our drainage issue and explained each and ever step of why we had the problem and what he did to correct it and what to do to prevent it again.

We also needed a full PM on both of our HVAC units and again scheduled an appointment with Chase. Travis was our Tech again, and we again received exceptional service from him. they truly have an asset in this man. He found a couple of problems and corrected them on the spot.

This is a great company to work with. No issues, very professional in all aspects and has great pricing. Chase has earned all of our business and anyone needing HVAC or other work done under their umbrella, call them, you won't be sorry.
It's great having a company that cares.

Late on a Friday afternoon I had an emergency sump pump issue. I contacted multiple after hour plumbers and Chase Inc. called me back immediately. After speaking with the on call tech Brad, he stated he could be to my house within the hour to diagnose and repair as needed. Just as Brad stated, he arrived within the hour and was able to diagnose and repair the issue quickly and efficiently. Cannot say enough about the professionalism and customer service provided by Brad. He was outstanding!!!! Kudos to Chase Inc and especially Brad for their exceptional work and customer service. I would highly recommend this company.

The Chase technicians were, as always, prompt,friendly, respectful, knowledgeable, and informative. Our new gas water heater was installed efficiently and with care.

Fantastic company! We've been using Chase for a couple of years now after a recommendation from my dad and I'm so glad we did. They are professional, courteous, and do quality work for very reasonable prices. When our upstairs heat pump died last year, they installed a new one a day after I called. Granted, good heat pumps aren't cheap, but their prices were good, especially for such quick, quality work. Jeremy and Brandon did a maintenance check for us today and they were both very thorough and friendly. Chase is the best around and we are forever customers!

Chase plumbing tried to take advantage of my elderly mother knowing damn well she was clueless to her issue. She had a leak in the ground and called them to do an estimate and check what the issue may be. Did they, NOPE. They sent her a quote of $6,000 to run 140’ of new pipe. The “techs” came back when I was there cause they forgot their tools so I asked them what they checked. They said they checked under the house. Mind you, the leak is 15’ away from the house in the yard. I asked if they checked the water meter possibly as it was full of water. They said no. I called a second company to come out that does FREE estimates. Within 10 minutes they found that the water meter seal was loose causing the flooding as the “puddle” was downhill from it. She paid them $125 which they even told her to contact the county which is now reimbursing her and adjusting her bill. Its sickening that Chase wuoted $6,000 for my mom to only technically pay $125.

I have been using Chase Inc for about 3 years for my HVAC. They repaired a leak and put in 6lbs of refrigerant in May 2024 the cost was $1250.00 in Sept 2024 the outside unit stop working so I call them back and explain the situation I talked to Richard Jones the first time I thought he was rude and abrupt before I could finish explaining my situation he abruptly said it would be $190 an hour for us to come out it was the weekend, The second time I talked to Nick and his comments were well it worked for 4 months. They finally did come back out and assess the issue. They said there was a leak. There was no refrigerant in it and they quoted me $1561.00 I’m not happy with the service or the cost I think there should have been some consideration I had just paid $1250.00
I wonder did they really repair it correctly the first time. I would like a refund.

I'm am truly impressed with Justin at this company. He helped me troubleshoot a bit over the phone before he came out for same day service. Justin was very efficient and had our AC back up and running within the hour!

We have had Chase HVAC come out for several services to our unit and have had excellent experiences each time. All the techs we have met have been very friendly, and explain issues in a way that laymen can understand. I have never felt like they were trying to upsell or provide services that we didn't actually need.

We most recently needed an after-hours service call when our heat had stopped working during a recent cold snap. They were at our house within about an hour of calling, and the tech provided an accurate head's up text before arriving.

They have repaired services issues, provided seasonal inspections, and installed additional vents and thermostats for us over several years, and we will continue to call them when our system needs to be serviced.

Recently we were referred to Chase Plumbing by a close friend who used them. The phone service was very friendly and helpful in scheduling the next soonest appointment, next day. We had the wonderful opportunity of meeting Brad and Ryan who came out to do the service call. They were both very knowledgeable, professional, and had years of experience. They not only fixed our plumbing problem but they also helped us understand why it happened. I really appreciate them for that. They were also very pleasant and friendly. I would highly recommend Chase Plumbing to everyone. I also booked them for another service the next day given their fair pricing. I am one happy customer.