Plumbing reviews in Richmond, Virginia

After making an appointment with this company and giving the female I spoke with my address I was called the DAY OF MY APPOINTMENT to be told they don’t service my area. How come when you have someone’s full address zip code and city you don’t tell them the day you’re making the appointment that it’s too far? Beyond upset that I rushed home for nothing!

Very reasonable pricing. Very friendly and efficient. Very quick response to our call.
Keil Plumbing is now our plumber of choice.

Awful company. They charge you one hour $125 without doing the repair. They sent the invoice 13 months later !!!!!!!! Never contract this people they are the worse plumbers ever.

last month i had a plumbing leak turned into a bathroom remodel, so glad i called Keil plumbing to come out. they came out right away. and finished in a timely manner.

Friendly and professional. Available on VERY short notice. Repaired pipes and replaced kitchen faucet. Very reasonably priced. Will call again in future!

I called keil because I needed a remodeling after I moved to my new home and on the same day they came out and did everything I wanted and more. The price was awesome and the work was even better. Highly recommend.

Nat came out as a second opinion behind Michael and Sons for an HVAC issue. His recommendation for what needed to be done was spot on and 50% less then M&S. Honest company, not looking to sell you anything you don’t need. Highly recommend.

These guys replaced our broken water heater. They did the job on the same day we called, for a reasonable price, and were very professional. Highly recommend.

Keil replaced my main water line without ripping up my front yard, and was much cheaper than the more destructive option. They were fast, courteous, professional and dealt with all the variables that come with these types of projects very efficiently.

Keil replaced our entire HVAC system (including rooftop compressors) and did it in 1 1/2 days very efficiently and neatly. They were tops and we’ll use them again for other needs.

I needed to change a water heater in my attic and hired Keil to do the job. Big mistake. I purchased the water heater myself, and they supposed to do the installation. Asked how much it is going to cost, he estimated 3 hours at $110/hr however he said it might be around $400. Told him it is fine.
Scheduled an appointment next day and they told me they will call to make sure I have the heater before they come. They called me next day and told me if he can send his guy. Told him I am expecting deliver at 10:00. He said OK, he will send them around this time. They came in at 9:30 am.
They get the heater down from the attic and asked him to use the same fitting I have on my old one since they are identical heaters.
While waiting for the heater to get delivered, (came around 10:30am) they started fabricating new fittings. I was not aware what they were doing.
After they were done with the installation, water was coming very slow to the heater and he wanted to wait to get the heater filled. He was not sure why the water flow was low. It was related to the automatic shot off that I figured out later.
Told him to leave and I will fire up the unit once it is filled. I am a bit handy doing these things.
Gave me a bill for approximately $700. He charged me over $250 for parts that I don't need. Told him that I can buy all the parts he installed for $25 and he agreed. However he said these are their prices. They charged me 4.5 hours while they were at my house for 3 hours. He said driving time. Bull.
The contractor said between me and you, they told their boss the prices are too high and he is going to price himself off the market. He knocked an hour off as I told him I'm not paying for labor that was not done.
Anyways, the water heater did not work correctly and they were supposed to come and look at it. State heater gave me a reference number to provide the plumber so they can bill it directly to them (still under warranty).
The person who answered the phone told me he wants to ask his boss. They never called back. after calling over 5 times, I talked to the boss. Explained to me he wants $400 to come over and fix it and they will not accept State reference number. I wish they told me that a day ago so I don't have to stay at home waiting on them and taking off from work. It was a nightmare.
Got a different Plumber and they fixed it in few minutes. They charged bill directly to State.

I called and they came out immediately to take a look at my hot water problem. Within 2 days they came to replace it. Excellent service. We have been using them over 25 years and their work is dependable.

Called them to diagnose leak in the bathroom. I mentioned the potential root cause. They checked the place and said nothing wrong and to get the root cause fixed. Well I wanted to ensure there was nothing wrong in the plumbing and that is why I called. But they charged me a whooping $95 for doing nothing for 10 mins and a response to fix the root cause. The price is outrageous. They would not even budge to reduce the price.The front desk service is even more horrible. She just threatens you to either pay or bear the consequences. Wow!! Will never employ them whatsoever. I do not want free service but I do not expect outrageous charges either. I would have gladly paid $25 to $30 but not $95.
NEVER AGAIN!!

In response to owner's comment: If these "hidden" charges were quoted to me the first time I called, I would have made an informed decision. Please be transparent with your customers. Also I do not like to waste anybody's time. My time is equally precious and so is my hard earned money. If it was justified, I would have happily paid.

James came out for a call when my heat pump went down during a cold snap. He was very nice, professional, experienced, and knowledgeable. He was able to get me back up and running and explained to me exactly what happened and what he was doing to fix it. He checked they remaining components of the system to make sure that everything else was in good working order. I would definitely recommend Keil to others.

Keil is the best HVAC and plumbing company I've personally dealt with in all my years as a home owner. Exceptional customer service and speedy response time. They had best competitive price and brand than other local companies. I personally recommend them to all my friends and family.

Keil plumbing to the rescue! I was very leary of who to call because of an extremely overpriced experience by a large and reputable company in the past. Something told me Keil plumbing was the place to call. I had a very friendly and informative conversation with the person on the phone. They were able to come out on the specific day I asked, and fixed a very unusual problem with my toilet in my old house for a fair price. They will get all my plumbing business from now on! Thank you!

I can not thank the team at Keil Plumbing & Heating enough! Our main water pipe busted in the basement and flooded everything. We called them and they were able to come out that day to fix the pipe. They were also able to come back out the following week and remodel/fix the bathroom after the "great flood." So professional and great price!!! Thank you so much for everything you have done!!!!!

Called them late Thursday after my Neighbors recommended them. They were able to come on Friday, right after lunch! Daniel and Josh were very professional and pleasant. They were under the House and on the lawn, had to dig to get the water turned off. They explained some helpful tips! I highly recommend this Company!

Came to fix a clogged toilet, fixed the clog in the toilet for $175, but broke the shower as they washed their tools in the tub after.

We discovered not long after they left that the valve was broken. I called the company, described what happened, and had them return to take a look at the issue, but they stated they would charge us to fix what they broke after inspecting it. I decided to pay another plumbing company to do the work to fix what they broke and not give another dollar to them.

I did not have a problem with the toilet fee, and they were able to get there the same day for the fix, but cannot stand being ripped off by having them break something and try to get me to pay to have it repaired.

Absolutely do not recommend. Keil replaced our kitchen faucet in 2018. In August 2021 and again in May 2022, the faucet became loose to the countertop. After extensive conversations with another plumber and Delta faucets, we learned that Keil did not follow the installation instructions that came with the faucet. As a result, Keil damaged the faucet beyond repair. As a one time courtesy, Delta was gracious to provide us a new faucet even though the faucet failed due to plumber negligence. After speaking with Brian at Keil, they now want to charge us another $260 to install the new faucet. The faucet failed due to their error and they are refusing to make it right. Keil is a company that doesn’t stand behind their work and we would not recommend them to anyone. Epic fail all around on their part.

Recently I had them come to my home and re attach the sewer and water pipes, they also cleaned out my sewer pipe and found my clean out. I truly appreciate the honesty and efficiency that this company offered. If you want honest and professional service. Please contact this locally owned and operated plumbing and heating company.