HVAC reviews in Sterling, Virginia

Ron was excellent. Very professional. Will definitely use you all again.

Roger showed up this morning serviced four HVAC units in my home did an excellent job very knowledgeable very respectful and I could not be more pleased.

Tito came out this morning to do the fall service for our heating units. He was extremely thorough and was able to fix a thermostat issue. We are very pleased with the service we received from Falcon. Thank you, Tito.

Technician was on time and extremely professional took care of things very quickly. And gave us honest pricing. Great experience.

Rarely write reviews, but we are so happy w/service Falcon has given us. Recently returned home to find no AC - prompt visit and excellent professional service from our Tech, Ahmad Munir (who assisted us prior for routine service). He took the time to give us some tips, explain what had happened and was so professional. Thank you all for your services!

New construction house and ac unit on the 4th floor goes out at year 3. Just outside the 2 year warranty. I opened the unit that's supposed to power the thermostat to find rusted connections and the transformer that has a lot of gunk buildup. We hardly used the 4th floor ac unit and with the temperature going up again, went to turn it on. Thermostat not receiving power from this defective unit. They want $120 to come out and take a look on unit they installed which somehow has rust in the connections. We had a separate issue before where they installed a leaking gas valve with the furnace which we mistook as new furnace smell but when it got really bad one time, again, out of warranty. Be aware if they serviced your new construction house.

Edit: I would agree with you except a few things. My wife contacted you guys about the furnace and I had contacted my builder warranty. Because my wife contacted your residential line first you absolutely refused honor the builder warranty fee which they said they would pay and made it absolute clear we had to pay the higher fee out of pocket due to a technically where my wife called to report the issue first. What kind of customer service is that really?
I can agree to a large extend on the equipment in that you have no choice and I can maybe understand that the transformer was defective. Still, how do I have rust on the connections? Did rust form that fast on a brand new unit? Highly unlikely as all the other connections look new. Then was it installed knowing there was rust already forming there??

Edit 2. A year later? I can't believe they removed their response and then deny I'm a customer. A year later lol. Turns out the ac unit was defective and the HOA had you guys fix all the 4th floor ac units in the community who were suffering similar issues. The fix went well but this is the level of customer service huh. Going back over a year to delete your response and add a tacky "you're not a customer."

Excellent service by Ricardo. He was professional, polite, and educated me on the problem with my furnace. 5 star all the way.

Ive used Falcon for 2 tune-ups year for the last 3 years. I have the same guy come every year and he is friendly and knowledgeable. They are clearly above other conpanies.

Great service. Great communication regarding appointments. A little pricey / fees paid for home visit are usually applied to actual service if needed but here the fee is in addition to any repair costs so my visit was pretty expensive.

Jose and Osvin were both very professional and did an excellent job. I'm very happy with Falcon. Will definitely use them again in future.

I continue to be impressed by Falcon. Super quick to come out, provide well informed details on the systems they work on, and incredibly professional. Will always come back to them.

Shout to "Tito" short name or nickname I imagine.

We had their team install at heat pump at our house a few years ago and Tito has been coming by for the past few years to make sure they it stayed in brand new condition. While he was here he even noticed that our downstairs unit installed by another company was leaking oil (which he had the other company address). Tito recommend that we clean the outside unit to make sure that it still would perform to its fullest and it was easy to see that it was quite dirty. Well, I'll say he was here for all the time it took to make sure that the unit looks exactly like it did when it was installed, which was no small feat. Kudos Tito, we are impressed. Thank you for taking the time to make sure our equipment keeps working like new. We appreciate you.

Had been talked into paying for a service contract and was told I would be contacted in the spring and fall to schedule routine maintenance. However, I was never contacted—via email, text or phone and missed services I paid for. I will not be renewing.

They're awesome.. tech showed up on time this morning and replaced whole house humidifier. Jose and Sam were both friendly and professional. They answered my questions and walked me through what was installed, configuration and suggested maintenance schedule and system settings. Components are clean and accessible.

I remain impressed with Falcon and would highly recommend them for any hvac needs.

The entire experience for purchasing our new HVAC system from Falcon was seamless. From Kyle, the technician, to Carl, the project manager, to the Chirnios brothers installers, everything was professional and efficient.

Our 20 year old heat pump had a leak and we had to replace it due to freon prices. We selected Falcon to do the work and couldn’t be happier with the result. Falcon was the best value, offered the best products, and did an incredibly clean and professional installation.

I took my time to research the top three brands that had the highest reliability and then got a single quote from a vendor of the various models and features available from each brand. I then settled on a variable system from Trane. We then got quotes from three different Trane vendors on the different models and options.

We settled on the xv20i condenser with the TAMXB air handler and the UX360 thermostat. Of all the quotes we got for this combination, Falcon had the best pricing and as an added bonus it was comparable to what we saw online in different states. Carl was our sales person and he was the most professional, knowledgeable, and accommodating on scheduling of everyone we worked with. I also felt like he was the most transparent and not overselling.

An example of the worst vendor that gave me all the red flags refused to talk specifics or detailed pricing with me and instead kept telling me he only sells comfort at total installed prices (that were also the highest.) He also tried to ask for other vendors pricing up front ‘to make sure he was aligned’ with their quotes.

The installers from Falcon also did an incredible job as well. The quality of the installation was amazing - I couldn’t be happier with the final result. They worked a very long first day to get the job mostly wrapped up in one day. We also had quite a bit of custom work done to increase the return flow in our system and everything they did looks like they treated our house like they would their own - high quality craftsmanship and a clean installation. No shortcuts, cut corners, or poor workmanship I’ve had to get corrected with other big projects in the past.

Overall I can’t recommend Falcon enough and will definitely be recommending them to everyone as we all transition to new freon systems.

DO NOT RECOMMEND unless you want to be up charged for a service they don’t even do.

Scheduled an appointment to have our dryer vent cleaned with Falcon Heating and Air. They booked us without mentioning it would be sourced through a third party. The company that came did a great job. The issue is Falcon Heating and Air up charged us $200 for doing absolutely nothing but booking the appointment. Extremely disappointed and would never give this company our service again. Highly recommend NOT using them.

I get my heating system checked every Fall and the air-conditioning in the spring. I was with this company for over 30 years.I worked with George Dennison and his son Kyle before the company became a part Falcon Heating. I still get the same excellent service and appreciate the continuity of service.

Ahmed was great. Friendly professional and extremely knowledgeable. If you want honest great service choose Falcon hearing and Air.

Called at 10 am on a Saturday for service on my furnace. Was all fixed up and running again by 3:30 pm.

Was originally given a certain window for the tech, but the previous job ran long and the office called me to give me a new window and some options. It really meant a lot to me that the office took the time to call - so often with other businesses the tech can be way later than the window you were given, and you have no idea what’s happening.

It was my first time using Falcon. I had such a great experience - it won’t be my last.

Jose and Osvin were awesome! Very knowledgeable, professional and kind. They did a fantastic job and took the time to answer any questions I had. The post installation walk through was very thorough and helpful. Very happy with everything and looking forward to staying comfortable throughout the house. Thank you! 😊