HVAC reviews in Virginia Beach, Virginia

We were extremely happy with the professional service we received from hybrid air and especially from Joey who did a fantastic job replacing an outdoor water tank from 1978. He found and ordered a similar replacement and the job was complete within 48 hours. The entire time both Joey and the office were updating me with the status of the order and when Joey would be back install. They were professional and easy to work with. Will definitely use hybrid air for all future projects.

Permanently out of business (apparently). All of their calls are getting directed to another company. I have a new system that they installed less than a year ago that already needed to be repaired because it was installed so poorly, but since they aren't answering calls, I had to pay out of pocket to fix it. I have also filed a complaint with the BBB, just as other reviewers have noted. I paid for a "two year worry free labor" warranty that is now worthless.

I genuinely wish I had used a more reputable company. Now I am stuck paying thousands of dollars to fix their shoddy work.

Great company to use for your HVAC needs! I love the professionalism and safety-consciousness with them sending me a photo and background summary of the service tech who was slated to come to my house. The issue with my heat was caught and fixed within 30 minutes, and my tech, Tommy, was very personable. I definitely would use them again.

We contacted Hybrid Air to service our older unit as we prepared our home for sale. The technician was able to come out the next day. He informed us the unit had a safety issue and needed replacement (unit was 20 years old). Hybrid Air had the sales manager at our home that afternoon to inspect the unit and review pricing options with us for replacement. We now have a new unit with a 1 year transferable warranty for the new owner. Great service. Highly recommended.

My initial experience with this company was excellent. The installers are professional and knowledgeble and installed my system ahead of when they promised. They stayed for over 12 hours to get the job done. So why 2 stars? The new air handler was larger than my two attic access points. On the one in the laundry room they removed the trim and broke the trim; it was too small to use. They then determined the hallway access was needed. In order to make it work the trim was removed and the ceiling was cut larger to accommodate the air handler. They placed cardboard in the holes and promised to come back and fix the two openings. I have submitted photos to their drywall company over a week ago. It has been 3 plus weeks with no resolution. They never call back as promised and i must hunt them down. It has turned a great experience into a poor one. All issues have been resolved.

We are very pleased with our new HVAC system from Hybrid Air. Dean was very knowledgeable and honest and presented us with all of our options. He was able to troubleshoot an airflow problem we lived with for years. The installation was done in a timely manner and went seamlessly. I would highly recommend this company.

Wonderful experience using Hybrid Air! Neil Jordan provided my initial consult for installing a ductless system. He was knowledgeable and went above and beyond to answer all questions prior to moving forward with sale and contract. Matt, Terrell, & Kevin worked at the house to remove old system and install ductless. Their professionalism was superb. Again, they were patient with answering questions along the way. They were friendly, efficient, & performed quality work (cleaned up, too!). Having experience with several contractors over the past months due to home renovation, this crew ranks at the top! Thank you for making a stressful situation/decision so much easier.

We had a pretty bad situation at my house. While we they were able to do well in the crawl space, and changing out an old water heater. The job is still incomplete and I do not understand how we already had 2 appointments to complete it, but still nothing. The plumbers did not finish securing a while in the yard where they dug up and yet still have yet to put a top over the sewer pipe that's in the front of our yard. Honestly it seems like easy tasks. I was told they would be there Monday after thanksgiving, no. We had an appointment made 14Dec21, no show even after I called to see if the plumber was still coming I never received a call back about it when I was told I would after lunch. I'm not satisfied with the work, I paid way more than what I got for it. Crazy, I was told I'd be in good hands, after signing never heard from the guy that told me that and even still not getting the best communication with them. I haven't felt like I was in good hands with them since September. I feel like it was all about the money that I have to finish paying towards now.

AC went out. We used Angie's list and found Hybrid Air. They were out the following day. Confirmed it was the compressor on a very old unit that we had been patching up for the last 2 years. We were provided with some temporary units to cool our home until they installed our new unit. The installers worked hard and for 2 days and did a great job.. Still waiting on the heat strip so that are on back order.. Everyone was professional and courteous and we are pleased with this company.
Would definitely recommend!

We were pleased with the overall experience we had with the installation of our HVAC unit. During our initial meeting with the representative (Dan), all of our questions were answered, and the price quote was in line with the others we’d received. We scheduled a date for the installation and the team arrived at the appointed time.

The installation seemed to be going smoothly until it was time to install the electrical disconnect. I was told that the disconnect they brought from their shop was defective, so one technician left to get a replacement while the other stayed to continue the installation.

Once the technician returned (from Virginia Beach) they continued and I was told a little later that the replacement disconnect was also defective. By this time it was getting late in the day (around 5:00), so they were going to leave but said someone else would be coming back to complete the installation, but they weren’t sure if it would be this evening or the following day (Sunday).

I contacted Dan to inform him of the situation and he told me that he would have the on-call technician come out the next day, which we agreed was fine.

The technician called the next morning to tell us he was on the way and arrived on time. He diagnosed the problem, and informed me that there was nothing actually wrong with the disconnect, and that all was needed was for the installation technician to install two fuses in the disconnect. He wasn’t sure why that wasn’t done, and guessed that the technicians had never seen this type of disconnect before.

So, my reason for this rating is because I think the job could have been completed in a more timely manner had the installation team been better prepared.

Our family was looking for a whole home generator. Many competitors couldn’t obtain the size generator we needed, couldn’t find the appropriate sized transfer switch or were backed up 6 months on install /arrival for parts. Ben and his team were responsive, we went from a conversation on a Tuesday to a full install that Friday. Many people would pay a premium on supply and demand alone. We received a fair price, quality product and superior service. We would highly recommend Hybrid Air.

I went with Hybrid Air based on the services that were offered to me. I promised to clean my air ducts by Neil Jordan downstairs then once I signed with them I never heard back from him, there was no follow up or anything on his end, I also spoke with Jon, I do not know his last name, in regards to this he did nothing to help the situation just gave me the run around, I also called the office as well and they never got back to me. The experience I got from Neil Jordan was awful he is a dishonest sales rep that will offer you services just to get your business!

Update: 11/8/22

I received a call to do the maintenance my appointment was yesterday, I received a reminder email and no one showed up or called. I will never do business with this company ever again. Once they have your money they are done with you, it is not worth the headache to keep chasing after them.

Hybrid Air came out to look at replacing old gas line to my fireplace. I figure would get an estimate and have to schedule another appointment to have fixed. This wasn’t the case, they assessed and told me they were able to do the serve in the same day! Very impressed with Hybrid Air and their quick turnaround to the customer and Jammal my tech was professional and courteous and did a great job. Will definitely use again in the future for other services.

I called Hybrid Air to come check out why my thermostat wasn't working and my heating unit was rattling. I expected a long wait or for them to be able to schedule me in the next week or so, but that was not the case. They had a cancelation because of the snow and sent someone right out.😃 Tommy was the service tech that came out and was very polite and down to earth. He found the issue fairly quickly, to which we will be fixing on the next call. Thank you for such excellent and prompt service today Tommy! I will be recommending Hybrid Air to everyone I know!

Before reaching out to Hybrid Air the gas company suggested another company to hook up a line for us. We contacted them, made an appointment and they came over to do an estimate. They gave us a rough estimate of $500-$1,500, but told us they will get back with us right away with a complete cost. The next day they emailed us with a quote of $1600... My husband was in shock with the quote. After discussing the price my husband and I decided to look for another company and found Hybrid Air on Google. He filled out the information that was needed and waited for a response which he received right away. Made an appointment 2 days later.
Mind you each situation is different in other homes, meaning the lines they’ll have to connect varies in prices depending what needs to be done and how far the line will have to get connected. In our situation our price came to $800, which we were definitely ecstatic. We scheduled our service a few days later. The gentleman that came over was very professional. And thorough.
We are definitely happy with the result.
We wanted to recommend Hybrid Air for any services you may need done they are awesome👏🏼 👏🏼👏🏼

We've used Hybrid Air for about a year and a half, spent a lot of money with them, and before today I would have recommended this company to anyone. Not anymore.

On Oct 20, I woke up to find our hot water heater wasn't working. I called Hybrid Air, who got a tech out that day. He diagnosed the problem and gave us quotes for several options, including having us buy a new hot water heater and they would install it. We had known for some time that our hot water heater needed to be replaced anyway, so after about a week of getting credit cards and loans and researching options with them and another company (including a phone call to ask questions about the quote), we decided to go with buying our own and having them install.

Our install date was originally set for yesterday, November 4. But we were called and told that they had accidentally overbooked, so they would come today.

Then, this morning, we got a phone call saying that they did not have enough plumbers, so our appointment was now pushed back to Monday. I was also told that installing customer supplied water heaters was not something they normally do, which was not information given to me either when I was given the quote or when I called to ask questions about it.

Hybrid Air did give me the option of refunding my deposit and canceling the appointment, but I doubt I could research a new company and get them to come out earlier than Monday. So I am keeping the appointment, but it will be the last time.

If you don't need to be a priority, give them a call - I was pretty happy with the work they have done for me in the past. But if you have any kind of dire situation, or you don't have the flexibility to wait for them multiple days, call someone else.

Tyler C. did a great job replacing our water heater! We called Hybrid Air a day ago and the next morning he got to work. We were in a time pinch with the sale of our home, the work was done fast, professionally, and high quality.
Another Plumber in Norfolk quoted us 3X the amount to do the same job, they also charged a fee to get an estimate. Hybrid Air did the estimate for free and did not over charge us.

I can't say enough good things about this company, their employees, their level of professionalism, their willingness to go above and beyond their job description on a daily basis, and their overall human compassion and kindness.

Kurtis, the General Manager of the company, was the first to respond to me and take my problem seriously when I had been calling contractors for almost a full month just trying to get someone to respond and actually come to my home to evaluate my situation. I had a 25-30 year old original duct work and A/C system, that had been sweating so much due to the high heat and humidity (and lack of insulation in the attic and the duct work itself) and caused a lot of black mold that was spreading rapidly.

After an evaluation of the property he conducted himself, he determined I definitely needed a new HVAC system and all new duct work, but he also found that I needed my attic insulated, as well as a professional restoration for the removal and remediation the mold problem. He took charge of the situation, and not only managed the HVAC portion of the job, but also managed the entire project including the scheduling of estimates and work of all the other contractors as well.

I didn't have to worry about if the restoration company was overcharging (and they weren't. Based on several other quotes and information from a friend in the business, they actually helped me out SIGNIFICANTLY as far as the price). I didn't have to worry about conflicting schedules between the workers. I didn't have to worry about the people going in and out of my home. At the end of the day, my situation was so bad, the total overall bill between all the contractors was around $25,000. That was a hard pill to swallow, and when Kurtis broke the news to me, I broke down in tears. he took the time to calm me down, express his most sincere condolences, but then reassure me that although the cost was high, the cost and consequences of not doing the work was higher. He coached me through every step of the process, and even took it upon himself to purchase and deliver the new vanity I had to get for my bathroom, and just factored it into my bill.

I know this is a novel of a review. But I want to be sure that ANYONE looking for the best and fairest company with the best and fairest prices immediately goes with Hybrid Air. Kurtis, Dalton, George, Neal, Akeem all deserve raises, promotions, and any other accolades available to be given for the quality of care and service that was provided to myself and my family.

THANK YOU ALL SO MUCH!

We had a Trane xe1000 heating and cooling system that is more than 17 years old. This winter it stopped to generate heat. A technician checked and found converter and compressor have issue also low on Freon that means leaking somewhere in the system. Fortunately emergency heat still works. Tell me it is time to replace the system. So I start to shop around. Put request online to three companies at late Saturday afternoon and Kurtis, from Hybrid Air, called me within one hour and scheduled next day morning, Sunday, to take look our system and recommended XR14. The other two companies called me Monday and Wednesday. So I got quotes from all three companies and Kurtis, Hybrid Air, gave me an attractive price. So I decided to go with him.

I have no regret to hire Hybrid Air to do the work. They are so professional. When I see they put brand new cover on my carpet in the hall way and stair, I know I am in the right hand. Neal is very knowledgeable and skillful. From discussing our needs and recommending a system through the installation process this company knows their stuff. I cannot recommend them highly enough. If you want a company that treats your home like their own, hire Hybrid Air.

Kurtis is awesome. If you are looking for installing new system, get him.

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