HVAC reviews in Virginia Beach, Virginia

Great customer service fair price and good work will recommend to everyone I know

Been calling for services for the last 48 hours and just voice recording answering no response call back.

Very knowledgeable of HVAC industry. Problem solver with effective solutions.

Thank you thank you Mr. Joe baker. You did not give up until you figured out what was going on with my AC. You were on time and communicated well so I'll know what was going on. I appreciate all your help and time.

CALLED IN TO SPEAK TO SOME ONE ABOUT OUR APPT. LADY HAD NASTY ATTITUDE. WAS TALKING LOUD OVER ME. VERY DISRESPECTFUL & UNPROFESSIONAL .POOR CUSTMER SERVICE. I WILL TAKE MY BUSINESS TO ANOTHER COMPANY. CANT LEAVE 0 STARS OR I WOULD. BAD REVIEW FROM JUST HAVING 1CONVERSATION WITH RECEPTIONIST. SAD

RSAndrews was trying to charge me $5,870
STAR Mechanical got system running for less than $400 and I didn't need knew system!

Service was quick. The service tech, Joe, was very polite and answered all my questions. Unit is much colder. Ty again, Great Service.

Corey and Jamar were great! They worked until 10pm to make sure I had heat, clean and efficient. Highly recommend! Thanks guys!

I’m a realtor in Hampton roads I recommend this HVAC company to all of my clients and I just want to finally take the time to give them a 5 star review. #757gotoguy

Star Mechanical Is Thee Best Hvac Company I Have Ever Experienced They Were Very Professional, Super Fast And Did Excellent Work I Definately Recommend Them For All Your Hvac Needs.

Had a new construction project. Hired star mechanical to do rough in and start up. Answered questions when asked and did an amazing install. Definitely would recommend.🙏🏽

Corey the technician that service my AC unit, was great and very knowledgeable. He explained everything in detail and even gave me some helpful tips to help improve life of my system.He got my AC back up and running.

AHS assigned my repair request to Star Mechanical twice! AHS requested the WRONG SERVICE TWICE!

KIKI is BEYOND An INCREDIBLE representative of STAR MECHANICAL! KIKI has been EXTREMELY PROACTIVE , PROFESSIONAL, EMPATHETIC and KIND!!!

Although Star Mechanical couldn’t solve my HVAC (thru NO fault of their own) I HIGHLY RECOMMEND STAR MECHANICAL AND!!!! Especially KIKI!

Josh The Technician Switched Out My Compressor On A Saturday In 106 Degree Weather Early In The Morning, He Is A Life Saver, Huge Shoutout To Him And Thanks To Star Mechanical For Their Super Fast & Efficient Work.

Roberto came to install coiling in a unit that was done improperly by another company. He ran into every problem imaginable. He continued to push through with patience and did not leave until the unit was up and running. He pretty much built me a new unit on-site. I couldn't have asked for a better person to do the job. He's worth more than he charges. A true angel. I'm so thankful to have found him.

I am so impressed and pleased with Star Mechanical. Mr. Joe and Mr. Cory went above and beyond to complete my job. I also had a positive interaction with Mrs. Keke on the phone. They were all very knowledgeable, kind, professional, and extremely accommodating. I highly recommend Star Mechanical, LLC. for your heating and cooling needs. ( Sorry if I misspelled any of your names.)

I recently had Starmechanicalllc, assigned by Choice Home Warranty, install a furnace, and the experience was extremely disappointing. The installation team displayed a lack of professionalism and attention to detail. Critical errors, such as improper flue pipe connection and a circuit board not secured correctly, were evident. The duct transition leaked air, and the rusted drain pan's float switch was not replaced. Additionally, mismatched equipment was used. I strongly advise against choosing Starmechanicalllc for HVAC services. Because of their poor installation, I have to replace my furnace again in 2 months. Also, they incorrectly diagnosed a refrigerant leak from the service valve. I hired another technician who identified a refrigerant leak from the evaporator coil. In light of these numerous shortcomings and the overall poor quality of the installation service provided by Starmechanicalllc, I strongly advise others to seek alternative options for their HVAC needs. The level of incompetence and disregard for industry standards demonstrated by this company is simply unacceptable.

AHS contracted Star Mechanical, which was not interested in providing great customer service. Or any service for that matter. The technician was a no-show multiple times; when the technician did show it was at 8 pm he misdiagnosed the unit. We had to request another company because AHS couldn't get the company to call back. I could go on, but I think this is enough to give you the picture.

Awesome company that's thorough and doesn't overcharge! I had an AHS warranty claim in and the first company they sent couldn't find the leak in the whole 10 minutes they spent looking, then wanted to charge 3 times as much per pound of freon than Star (Amazing Comfort= not recommended). I am soooo thankful I got a second opinion with Star, and the work done. Joe spent over an hour diagnosing and found 2 leaks (1 more leak than the company I paid out of pocket to find). They got it all covered under AHS (except freon difference of course that AHS doesn't cover). They did a VERY difficult repair with my hanging air handler in a tight space professionally, and efficiently. Rob even came back to secure it even more and was excellent. I would definitely recommend Star Mechanical to my friends and use them again!

AHS sent them to us to fix our broken AC. Major heatwave. 89 degrees in my home. They came out within a few days which I appreciated.

They didn’t correctly diagnose our fix our issue so it still wasn't working the next day. So they were re-dispatched through AHS to come out yesterday, so I took off work and they didn’t show up or call. I texted KiKi after they didn't show up and was told they may have to reschedule, then never heard back. So I took off work again this morning expecting them to arrive this morning (it's been 95-100 degrees each day) and she told me that they had canceled us and couldn’t come back for a couple of weeks.

(Also was told after the first visit by their technician that they can’t fix my problem through AHS, but I could call and pay a few hundred dollars and hire them directly.)

I later found out from another company (owned by a good friend) that we had a leak and had NO refrigerant (pulling 5 amps, almost negative reading for refrigerant), and likely needed a whole new system (compressor and condenser). So had to spend an hour on the phone with AHS to get another company to come out. They are coming tomorrow and hopefully will get our ac working again. I have a disabled child with asthma so this has been particularly hard on her.

I have since learned that AHS only pays these companies $75 to come out and HVAC firms only use AHS to fill voids in their regular business. I don't believe they want to deal with AHS, but the customer is the one who suffers in the end.

I did not decline anything and an annual maintenance is covered on my plan. The other company said the only cleaning needed was due to the oil from the refrigerant leak. All 100% truth.

Ty was very respectful and worked tirelessly until he found the problems with my air conditioner. He repeatedly checked that all components were working properly. Thank you so much Ty for a job well done!