HVAC reviews in Woodbridge, Virginia

Outstanding service - highly recommended

Excellent service, highly recommended!

Knowledgeable, punctual and did a great job!

Professional service man. He is respectful and skilled

Same day fix! Reasonable price! Friendly tech!

Legacy Home did a great job of repairing my gas fireplace sensor and cleaning it. They made my 14 year old fireplace look new!

Security system company crossed wires and there was a strong smell of burning, Ivan locate the site of the problem and quickly fixed it with little effort. Very knowledgeable and efficient during a weekend.

The men explained everything and took the time to work with our home warranty to get us a new AC unit. Extremely responsive and on time.

called them set an appointment, they gave me time of 11-3pm. i called them to let them know I had an emergency and i needed them to come after 1:30 (they still hadn’t arrived by 12. He never came, never called and did not respond to any texts or pleading. if this is the kind if service you want call them and they will not disappoint in letting you down. BEWARE OF THESE GUYS.

The timeframe for my service was 12-4, and the technician didn't arrive until 530. When he arrived, he didn't address why he was late. He was there for a minute before he told us the breaker was the problem and left without follow up.

While we were waiting for the service, no one answered the phones for us to call to check on statuses.

I called the right company. My gas fireplace was repaired the same day. Courteous , knowledgeble and very prompt service!!! I also appreciated the military discount too!!

Outside unit stopped working suddenly on my heat pump. Home warranty contracted through Legacy Home Comfort. Technicians arrived during the window and repaired the unit, then stayed to double check that it was working correctly.

Technician arrived in time and right away figured out the issue with my gas fireplace, and made the needed repairs.
Technician was very professional and knowledgeable. I would definitely recommend them.

I have my gas fire place cleaned and repaired by this company and the I was satisfied. Jake was very professional throughout the process. He was on time, wear shoe cover, mask and explained everything clearly.

Exorbitant charge $325 charge for an incredibly simple (15 minutes max) replacement of a fireplace remote available via amazon for less than half the price invoiced. This charge did NOT include the service call! Friendly techs, but I would NEVER use this company again.

I had a great experience - technician showed up on time and was very professional, helpful and courteous. He made recommendations based on his expertise. Gladly recommend this company and will use their services in the future.

I contacted Legacy Home Comfort because of an issue my gas fireplace was having - when using the remote/receiver feature it was turning off and on at random. The team was able to come to my home quickly, within days, which was wonderful. Upon arrival they conducted a "safety inspection and cleaning" of my fireplace, replaced the batteries in the receiver, something I had done only days before, turned it on and off five times and determined it was good. We were charged $298 for their service.

Only days later, after turning on the fireplace for the first time since their service call, once again the fire turned off and on at random. I contacted Legacy Home Comfort, conveyed how disatisfied I was with their service visit, and insisted they come back to address the issue as I had requested, not just a safety inspection and cleaning (reminder that it's a gas fireplace, not a wood burning fireplace). While waiting for them to schedule another visit and come back to my home, I did some additional research online and learned that fireplace RF receivers such as mine can receive interference from other devices and that interference can sometimes result in the off/on issue I was having. To rule that out as a possibility I adjusted the "dip" and "on" switches of my remote and receiver. To my surprise and delight it now works without issue.

After being sure that I had fixed the problem I again contacted Legacy Home Comfort, explained that the issue was resolved, but that I was in fact the one who fixed the issue. I further conveyed my disatisfaction with their work but told them I wanted to be reasonable (out of respect for their time), and politely asked for a refund of half the money I paid for their service call. The messages were read, but no reply or refund was received.

I recommend to anyone looking for service on their fireplace to avoid this company. When looking back on my experience with them, they were in my home for minutes, sent a technician who wasn't vaccinated for CV-19, didn't fix the issue that prompted my call in the first place, charged me for services I didn't request, and after being held accountable, failed to provide a reasonable refund. Buyer beware - avoid this company.

The technicians were very courteous. Prior to entering my home they put on masks and upon entering they put shoe covers on before preceding to the heating unit. It was almost like watching a well oiled machine at work. The gentlemen addressed the problem , fixed the matter within what I felt was minutes and tested the heating system. They were professional , friendly and very knowledgeable and yes, speedy with the repair. I am VERY pleased and will use them again. Nice to know there are technicians that care about customer service. We’ll done gentlemen… we’ll done!!!

I am overly happy with the service I received from Legacy Home Comfort! Our fireplace went kaput and they were able to send someone out very quickly. The technician quickly diagnosed the problem and ordered the part. It was installed in less the 10 minutes and the fireplace came back on. I’d called a few different places, and none of them could meet my timeline, but Legacy did. I will definitely use their services in the future.

We are very blessed to have Mr. King in our lives!

Chris was responsive, prompt, professional and did only what was necessary.