Appliance Repair reviews in Bothell, Washington

Great Service! Jeremy our Tech was very friendly and knowledgeable! After researching the issue he was able to repair of Dacor gas oven promptly.

AWESOME!!!! James has been amazing over the past 5 years of service with our Fridge. He is quick, honest and reliable. We have appreciated working with him.

I am deeply disappointed with Appliance ASAP.
Here is the timeline
- Repair technician replaced the Gas Valve on 16th Feb.
- Gas leak was detected when the oven was turned on and when we had PSE come over to investigate the gas leak, they mentioned that the repair was inappropriately done.
- Upon contacting you guys on 17th Feb, repair tech came over to find out that he had installed a incompatible gas valve part. I would have expected him to know upon installment that the part was incorrect. The tenants of the home were exposed to high level of natural gas including CO as determined by PSE technician
- A replacement part was ordered which arrived on 1st March. Repair tech replaced it around noon of 1st March. When tenant used the gas oven, she detected a gas leak again. PSE was called and they identified that the gas flex line and compression fitting was lose and was not tightened appropriately.

This was highly incompetent level of work and exposed tenant of the house to dangerous levels of CO and gas. I would not recommend them to anybody.

Called to book appointment for next day. Service person Clint was able to get me in the day of the call. Very friendly and competent guy, walked me through the repairs. Fantastic! In an industry full of crusty, rude and crude pp this company and service are heads above the others.

I can't imagine being a homeowner and not having ASAP Appliance on speed dial. Their courteous, responsive, resourceful manner means that if it needs fixing,it will be done right. And it also means if it doesn;t they will tell me. I am grateful to Sid & Patty and their team for supporting my appliance needs!

I took a picture of all the tags on my appliance and that wasn't sufficient so they came not prepared to fix my appliance. They told me it just needed belts and that they would have them ordered, once they were in they would install them. A week later they came out to my house, my son who is of age to be able to stay home was there and the tech said he wouldn't go into my house with my son there. ( I have NEVER in my life had this situation happen, mind you the home im in now has had alot of recent repairs and everyone other tech has not had an issue) I have in home cameras to monitor as well. When the tech called me he said he would call me right back and he didn't. Everytime I have called into them they have placed me on an eternal hold and have hung up countless times just to call back and be placed on hold again. I despise being lied to, poor customer service, and when I am given the run around. This is exactly what this company does I would never recommend them to anyone.

Technician was friendly and profession. Fast response on return service. I would highly recommend for all your appliance repair needs. They also have a parts department that has come in handy for small repairs I could do. Light bulbs, Refrigerator Water Filter and a friendly smile to answer any questions!!!! 😃

This company has terrible service. First, the plumber that was supposed to fix my fridge showed up at the wrong time twice. They gave me a window that he would be here, he came before that window and would not come back. He also left a rude message on my phone and said he was "Frustrated" with me for not being there. When in fact, he came at the wrong time. When he finally did come, he was extremely rude and didn't fix what he was supposed to. When I called to have him come back out and actually fix my fridge, the lady I spoke to promised she would call me the next day after she talked to him, and she never did. This has been a very frustrating experience with this company as I've been trying to work with them for a month and my fridge still isn't fixed. I would take your business elsewhere. Very rude and inconsistent service.

Bob came out to diagnose my dryer that randomly stopped working. He figured out the problem in 5 minutes. Truly a great experience and amazing customer service. Highly recommend this company!

Fantastic customer service from start to finish. Professional, courteous, helpful. Larry on dispatch was efficient and informative, and Vullnet provided comprehensive, outstanding service with additional detail that will ensure longevity of our washing machine. Highly recommend!

Josh came out to do a replacement of a warrantied Maytag dishwasher. Three other companies had trouble with installation, and Josh nailed it on the first try. He was super knowledgeable, friendly, professional, and a true expert in his field. I couldn't be happier with the service!

I wish I had an option of giving a zero rating. The technician represents a company and I had a very very bad experience with one of their technicians (name : Brett or something). He was very rude and he did not get his own required necessary items (like a water sprayer, sanitizing agents) and kept on asking me for one or the other things. Later once all the work was completed he didn't even bother to clean the area. Very unhappy with his service. I am a tenant and only commenting on the service the technician gave.

Travis was great. He diagnosed the problem, quickly fixed it and made sure my dishwasher was working properly. Highly recommend.

Called on salesman's advice to figure out whether it's worth trying to repair a wall oven. Phone gal was very brusque, seemed annoyed, and told me it'll be $109 for a tech to come observe the problem I was describing. She could almost be heard rolling her eyes over the phone. I wasn't expecting a fixed bid, obviously, but I did think I might get a rough ballpark, as other repair shops have done for other appliances.

Excellent experience! From Christina setting up appointments to Jeremy fixing the water line in our freezer that "couldn't be fixed" (according to Appliance Hospital) - we'll definitely call Appliance ASAP with any future issues

We had two separate visits from an appliance technician to attempt to diagnose the issues with our dryer, where it would take multiple cycles to dry. The first visit, he performed no actual diagnosis besides turning the dryer on and told us we needed to clean our vents. We get our vents professionally cleaned (at relatively significant cost to us, > $200), but the dryer still doesn't work.
The second time he visits, he called the manufacturer and spoke to them for a few minutes. When he was done, he told me they don't make the parts anymore and Maytag has never heard of this issue, so his recommendation is to keep doing what we have been doing, running the dryer for 30 minutes at a time and restarting it.
As we start researching replacement dryers, I decided to look up the service manual for the dryer. Sure enough, they have a troubleshooting section on drying problems, specifically taking too long to dry (seems as if they've encountered this problem, huh?). Having ruled out everything else in the list, I decide to look at the gas valve coils. Not only are these still manufactured (and have been, the same part, by Whirlpool for 30+ years), but they were cheap ($11 on Amazon with next day [Sunday] shipping).
It took me 30 minutes to remove the front panel of the dryer, replace the gas valve coils (solenoids) and put the panel back on.
Our dryer is now fully operational, no thanks to Appliance ASAP.

Called them to look at my stove ignitor which was not working. Technician (Brett) who came was very rude. Barely looked at it and told me 2 circuit boards need to be replaced, which will cost 600-700 $. When I asked follow up question since other ignitors were working correctly, he basically said he is the expert and repairs over 2K appliances a year and I should not question his judgement and just listen to him. I asked some other questions about the functioning of oven and he said not to waste his time because this was a courtesy call - then charged me $141 for the visit. Repeatedly mentioned how his services are very expensive ($160/hr) and I should not waste his time by asking questions about the malfunctioning ignitors. Never calling them again.

I just wish I had read the reviews below before calling them.

UPDATE 8/13 : Thermador employee came today and replaced the ignitor parts and both the burners work like a charm. No need to replace circuit boards or anything else. BTW still no refund on the CC as promised.

Not ASAP at all. We are selling our house and needed our microwave fixed ASAP. Not only did we pay the amount it would take to replace the entire unit (it’s an expensive microwave) when they finally got the part and could “fit us in” the microwave only worked long enough for the repair person to walk out the door. When I called to let them know that our microwave is still not working, there was no urgency on their part to schedule someone to fix it. When they finally “fit us in” weeks later and the service man then realized that no one ever ordered the replacement part for our microwave. Now we need to wait even longer to get another part in and try to reschedule with them. This has taken months... it will now bleed into the new owner taking ownership of our house ...that is not ASAP. We should have bought a new microwave and not trusted Appliance Asap Repair.

Called, same day service. Vullnet came to out, replaced both igniters. Gas ovens works like a charm with a 90 day warranty. Very professional and even checked to make sure how much laundry detergent we were using (2 tablespoons, more is not good). Very thoughtful and thorough.

I am so happy to have found Appliance ASAP! Our stoves ignition switch broke - While looking for vendors the 1st one I called - only works on HIGH end appliances....so fancy....sorry my GE isn't good enough for ya.
The 2nd never called back.
The 3rd time is the charm. Appliance ASAP has an actual human answering the phone (WHAT?!?!) - They are super professional, asked for the serial numbers, told me when our awesome technician (James) would arrive, and told me what steps they are taking to protect me and themselves from Covid. Fantastic experience!!! I highly recommend them.

Both my Mom and I have used ApplianceASAP various times. They have always come out quickly, have been knowledgeable about the issue, and have saved us money in any way they could. All of the technicians we have worked with are great, honest people. We wouldn’t consider calling anyone else.