Appliance Repair reviews in Bothell, Washington

The service was on time and great. We are very satisfied with the results. Highly recommend! Professional and super detail job.

I had a very good experience with the Appliance Repair MM. Came within hours of my call for an appointment. Mike, my technician arrived right on time and got my fridge running again in short order. He explained carefully what the problems were - and was conscientious in B every way. Swift. courteous. And what a relief to not have to get a whole new unit! Recommended highly. Mike gets top marks.

technician came didn't have enough knowledge or he was not interested even in finding the problem.
1. came in and measured the temperature of the refrigerator, with the temperate I could conclude that fridge is not cooling.
2. I told him the water is off because of leakage.
3. turned on the water
4. he started looking around the refrigerator with torch and inside
5. made the conclusion that there is no leak and no problem.
6. had to tell him that when you use the water dispenser then it leaks.
7. he took a small mug and filled it water from refrigerator then no leaks. he said your refrigerator is fine.
8. then I told him that may be we need more water out from dispenser and I did that then water started leaking from the left gate.
9. then he tried dismantling the refrigerator door, which he could not.
10. then he made the conclusion that Condenser is not working from no where and said call the insurance company it will be much cheaper. I would expect some diagnostic to figure out whats wrong.
11. then I was asked to pay for the visit as well as diagnostic. I refused to pay for diagnostic.

will hesitate to call next time.

My washer suddenly stopped working, but the technician was on site the same day. The repair was completed efficiently, and the price was reasonable. Highly recommend this service to anyone in need of reliable and quality appliance repair.

Michael was prompt, knowledgeable, completely prepared with parts to do the job, and efficient. We were amazed. The problem is gone and our dishwasher is running like a champ.

I called them for my Samsung refrigerator repair. There was a language barrier with the technician.. He spend most of the time looking at phone and figuring out, then ask for additional money to remove the assembly and turn off the noise. Again, he tried to figure out and then gave up, said that he is afraid of causing damage and couldn't open. It was a waste of time and money. I will call Samsung Authorized service center now.

Appliance Repair MM LLC scammed me - I got 1/2 of my money back, I should never have paid in cash. I found another guy (excellent actually) that diagnosed it and fixed the problem in minutes. No parts needed. Read the reviews carefully, you might think as I that most (if not all) of his positive reviews are fake.

The specialist was on site today to diagnosis an issue with the central head unit. Yet, after diagnosis the verdict was to get a new washer or buy a $500+labor. I choose to pay the bill and sleep on it, I was bummed yet that is not the reason for the low rating... when clearing the water using the spin cycle the machine was not working because I found that the lid trigger lock unit was broken, i suspect the specialist broke it during diagnosis. Tutorials indicate how to take the head unit off and the not that easy way of doing it might have caused the break. Simple mistake. So that is half the reason, I fixed the lid trigger lock using super glue and gorilla tape. Got the water to clear with the spin cycle and found that if I only selected the 9 or 12 agitation level and not the 15 or 18 the washer works just fine. So it is a head control unit issue, which is no the $500 part i was shown needed to fix the washer... the other part of the low rating. This was an unfortunate misdiagnosis and that is the reason for the low rating coupled with my layperson ability to fix the washer.

They came over to repair my dishwasher. After looking into it they couldn’t figure out anything they could fix and said it was a plumbing issue. Then they overcharged me $174 just for coming to look at it, when they gave me an estimate of only $89. I could understand being charged $89 for the visit, but why another 80 bucks for nothing?! Then he asked for a tip on top of that. His communication skills were very poor as well.

I would give them 0 stars. Our fridge was leaking water and not cooling the technician came, fixed the leaking and did not check the cooling issue. When he stepped out I called him back and told I don’t feel any cooling. He said it will take 5-6 hours because fridge has been reset. He charged us $310. The fridge still didn’t cool so I asked them to send the technician again. The technician who couldn’t speak any english told us now it is compressor issue and better to get a new fridge. He said the issue wasn’t there yesterday. He just left even without giving us time to talk to the company people. I have asked them to refund the money and deduct the visit charges. Haven’t heard back from them yet. I hope they will get back to me.

We called Mikhail when our oven stopped working. He came to our house within a few hours, examined the oven, found the part that burned down, replaced it within minutes, and our oven came back to life. He saved us from having to buy a new stove, and it ended up costing us a fraction of the cost.
Mikhail is a knowledgeable and pleasant professional.

I had an issue with my refrigerator not cooling properly, and Applaice Repair MM came to the rescue. The technician arrived on time, was very professional, and diagnosed the problem quickly. He had the necessary parts with him and fixed it on the spot. It's been running perfectly ever since. Highly recommend their service for any appliance repair needs!

I recently hired Mikhail for appliance repair and was thoroughly impressed. The technician was courteous, prompt, and knowledgeable. I appreciated his patience in explaining the details of the repair process and his transparency regarding my opinion. He looked out for my interests and fixed the issue quickly. His professionalism and expertise are commendable. He has gained a lifetime customer in me. I highly recommend his services!

Guy came to fix my freezer that wasn't freezing and was leaking from all the thawing, and to fix my oven. Without taking anything apart to see, he looked at it and said it was a clogged drain line and that is why it wasn't freezing. I let him work on it and when he was finished, he charged me $302. I checked it 24 hours later and my freezer was 80 degrees. So, I canceled the check because he didn't do the job. I'm not paying 300 for nothing! Seemed like a scam. There was no diagnostics done. I was right there watching him Google how to fix the problem with the oven. That's not diagnostics! With the freezer all he did was open the door and tell me immediately after, that the drain line was the problem. Which it clearly wasn't! He was difficult to understand because he could barely speak English! He didn't have a company card or could even tell me the number of the service he was from! He then began asking for $200+ more money (up front) for a part, to come back later to work on the oven. So then adding ANOTHER service charge! That's when I stopped him and had him go. He didn't even come in a company truck, or even have a company uniform or anything! He had sandals on and just a small bag of random tools. That's why it seemed like a scam!

Amazing service! My washing machine stopped working, and I was in a panic. I called them, and they scheduled an appointment for the very next day. The technician was knowledgeable and courteous, explaining everything he was doing. The repair was done efficiently, and the pricing was very reasonable. I’m so relieved and grateful for their quick and effective service!

The tech was a bit later than the original arrival window, but this was due to a busy day with other complicated projects before mine. The head office DID communicate to me to let me know, and the tech arrived earlier than the second predicted arrival. The tech himself was very nice, competent, and helpful. I WOULD hire this company again for future projects.

I loved how quick and efficient the technician Michael did the job! My washer broke, I called Appliance Repair MM and they came out the next day. The price for the consultation was reasonable because he took the washer out, inspected it, and gave me the diagnosis. He ordered the part and came in 4 days, as soon as the part came in. He then fixed it and the price was reasonable too! I highly recommend!

They quickly diagnosed the issue with my dishwasher and had it repaired in no time. The technician arrived on time, explained everything clearly, and ensured everything was working perfectly before leaving. The pricing was fair, and the customer service was outstanding. I’ll definitely be using their services again in the future!

I had a fantastic experience with them! Their technician was very professional and even gave me some tips to maintain the dryer. They provided me with excellent service and I would definitely recommend using them!

Overall amazing experience! I called with a non-urgent dishwasher issue and they came out the same day to take a look. The part was ordered and everything was fixed up by the end of the week. Mike was super nice and professional, would highly recommend!

ABSOLUTELY TERRIBLE EXPERIENCE. I would not re-hire or recommend this company’s services after my experience. My review is for ZERO stars.

Following the service requested for appliance repair, the persistent issue remains unresolved. Despite my repeated communications (emails, voicemail messages, and text messages) informing the company of the problem, there has been no response. The company’s communication solely occurs via text messaging, which involves an intermediary whose English proficiency is questionable. They assert a one-month warranty on repairs, yet they fail to engage with customers when issues are brought to their attention, effectively expiring the warranty.

The issue: A dishwasher diagnosis and repair were required due to standing water in the bottom filter area. A repair technician, Mikhael, arrived to diagnose the problem. He advised that the water supply hose/fill hose needed to be cleaned due to clogging as this was the cause of standing water on the bottom of my dishwasher. While cleaning the hose, he inadvertently broke the adapter. It is important to note that all communication during the service with Mikhael was conducted primarily through his phone, where he translated his Russian to English. Despite his pleasant demeanor, poor communication rendered the entire process confusing and frustrating. He provided an initial price estimate. After breaking the adapter, he informed me that he would need to order the part, which would incur additional costs and take approximately four to five days to arrive. Consequently, I was unable to use the dishwasher during this time. Upon the part’s arrival, Mikhael returned to complete the repair. However, he subsequently charged a different price, which deviated from the initial agreement. He had previously assured me that no further charges would be incurred upon his return. The frustration of attempting to communicate through the language translator on his phone led me to pay him the additional charges. He added to the original agreed-upon price on multiple occasions. I should not have been responsible for the cost of a part that he broke, which delayed the repair.

Regrettably, after a mere two weeks or so, I encountered the same issue of black debris accumulation on the dishwasher’s base. Upon removing the filter, I discovered approximately 2-3 inches of standing water.

I am concerned that Mikhael lacked the necessary training and background to effectively repair my appliance. Furthermore, the company’s lack of concern for its customer's satisfaction and their own brand reputation is deeply troubling. Consequently, I incurred a financial loss, amounting to over $300, and wasted a considerable amount of my time by engaging with this company.

I strongly advise against patronizing this establishment. Based on numerous reviews about this company, I am seeing the exact same issues being addressed such as requesting more money than was agreed upon, not fixing the issue they were hired to repair, and offering a warranty on repairs that they have no intention on honoring thus leaving the customer in a bind after being paid.

I would not be surprised to see them face potential license revocation. As a customer, I can only describe the experience as a scam.

Update: Appliance Repair MM LLC failed to diagnose the issue accurately, leaving standing water in my dishwasher after the repair. The courteous technician inadvertently damaged the shut-off valve, which he apologized for but still charged me for. Despite multiple attempts to reach Appliance Repair MM LLC via phone, voicemail, text, and email, they consistently failed to follow up until they noticed the negative review. Their response posted here fails to acknowledge any responsibility, asserting that the customer was at fault, which is not the case. Prospective customers should beware.