Reviews of local pros in Pasco, Washington

Our hvac decided to stop cooling late Thursday. I called Friday morning and they were able to get me on their schedule and arrived earlier and were able to get us back up within an hour (our capacitor was bad). Technician Lucio was awesome and we couldn’t be happier with the service we received from Panchos.

They came out and serviced our furnace, because it wasn’t heating the house. They were quick, didn’t try and pressure us into additional work, and got our unit up and running in about a hour! Highly recommend!!!

Gustavo and Greg, your very capable craftsmen are amazing. They work well with each other, they stay on task, answer questions, and leave things tidy. Five stars for sure!

Taylor is amazing!! Very blunt and transparent. I appreciate his honesty. Very refreshing. Highly recommend!

If there were a lower rating option, I would choose it. My elderly parents hired A1 to perform their annual heating system maintenance on a home that is only six years old. The technician claimed there was a “huge leak” in the evaporator coil, insisted it needed immediate replacement, and even suggested they might need a whole new system—if he could even find the part. He warned it wouldn’t last through the winter.

My mom called me, uneasy about the situation. I went over to check, but I’m not an HVAC professional. Thankfully, my brother-in-law is. He performed a full inspection and testing of the system. His findings? No issues whatsoever—certainly not the catastrophic leak A1 claimed.

This was a blatant attempt to frighten and mislead elderly customers into unnecessary, expensive repairs. I strongly urge anyone considering A1 to get a second opinion before agreeing to any work. Honesty and integrity are essential in this industry, and unfortunately, that was not our experience.

My response to your follow up message Dear Kyle

When I inspected the unit, I did not notice any leak. While I am not an HVAC technician, my brother-in-law—who is a journeyman HVAC technician—also examined the system and confirmed there was no leak present.

I am concerned about the discrepancy here, and I would like to understand how this conclusion was reached. I would be happy to meet you at their home so we can review the situation together and discuss possible options moving forward.

.

Taylor went above and beyond fixing a huge issue we were having with our communicating system but he stayed extra hours to make sure it was up to standard! Much appreciated!!!

Taylor was the person I worked with today. He did an amazing job of explaining everything to me and helping me get financed sooner rather than later due to my house being so cold. I really appreciated his help.

We've been with A One for over 9 years. Taylor was super professional and did an amazing job servicing our unit. He's our go to guy from now on!

Outstanding technicians, the electricians are extremely knowledgeable and highly skilled. Office staff were professional and explained our options in easy to understand manner. Highly recommend!

Had AONE come out to assess an electrical issue. They came two hours before the appointment time and got right to work. They found the problem and promptly gave estimates for correcting it, and started the work the same day. Great service.

"We’re currently having our entire duct system replaced and sealed by the team at A1. While the project hit a few inevitable snags, the way Brandon, Taylor, Alex, and Greg handled them was what really set them apart. They didn't just 'nod and move on'; they genuinely listened to my concerns and addressed them professionally. It’s rare to find a crew that keeps every promise they make, but these guys delivered. Five stars for the craftsmanship and hard work." And Alex hats off for kinda taking one for the team! Wasn't avoidable but you handled it like a pro!

A One replaced our Hvac system in our rental home last year and we were very please with them. Jonny came out and addressed all our needs and took very good care of us. At that time he told us that we would eventually need to replace the breaker box because it was recalled years ago, however, it was still working so we waited. Well, that time came. The unit disconnected from electricity and Taylor came out to assess the situation. The next day they installed the new one. When the renters came home that evening, we got a call that the heat was still not working, so I texted Taylor after hours and he was at the house within 30 minutes and found that the person that did the install didn't connect all the wiring. Taylor went beyond what I could expect from him, leaving his family mid meal, to address and fix the problem. We appreciate Kyle, and are very happy that employs people that we can trust to take care of us. Thanks Taylor!

I called A-One because I had a no call no show from a competitor. They were able to come out same day and evaluate my issue. Tayler was profesional and did a much more thorough evaluation on the system which revealed critical safety issues the other company did not recognize. I am very thankful that I called A-One!

Taylor was great! Came in, got the work done, gave some no pressure recommendations, and was very easy to work with. Been using A-One for years and they're always professional and do great work.

Taylor did a fantastic job. Others have not known how to work on this old unit. He was very knowledgeable and pleasant

From start to finish I was very impressed with the service. Jacob was very professional and friendly. He explained in detail what he was doing and I appreciated knowing what was being done and why. I will not hesitate to recommend A-One and call their business for further needs.

Taylor was very knowledgeable and helped discover and address safety issues that have gone for too long. We will now have a safe home and feel so much better

I can't speak to the quality of their work, but they don't value your time. I brought them out for a quote over two years ago. I've been getting spam marketing calls from them ever since. I've asked to be taken off their call list more than once. So... if you like recurring AI spam calls, go ahead and work with them.

Brandon and Taylor showed up for today’s tune up. Brandon went through my ducting and informed me of things to get the absolute best longevity out of my current set up. Taylor (you can tell right away) has years of experience and is without a doubt the most knowledgeable technician I have ever encountered. Both gentleman were more than kind and professional. They made me feel like a friend not just another company. Thank you A one for your professionalism and sending the best men to help me and my family

Taylor was really insightful and did a great job of educating me on the important maintenance items to keep my system running smoothly for years to come!

Service Tech Chad was very thorough. He explained everything that he found and suggested, things that I should do to reduce cost on power.