HVAC reviews in Redmond, Washington

On the weekend our boiler and radiant floor heating system died and we lost heat and hot water. It is now Tuesday noon, and the system is back up and running, thanks to Energy Saver Solutions efficient scheduling and their professional technician Mike.
Throughout the process, from scheduling to the repair, I was very satisfied with their service. Yes, their price may be on the expensive side, but every time we worked with this company in the past several years, their technicians were prompt, knowledgeable, efficient and courteous, and patient enough to explain things so that we can learn. When we need a prompt reliable service, we would always call Energy Saver Solutions.

my furnace wasn’t heating properly so I called his HVAC company. They arrived on time quickly found a clogged filter and replaced it now works like new, friendly professional service, and fair pricing and highly recommend.

Great customer service very reliable staff. My AC was broken. They came out and did an amazing maintenance. Got a bag working better than ever.

Our heater suddenly stopped working on Saturday morning and fan wouldn't stop, making the place very cold very fast. I requested a quote and Mike was very quick to respond with same day avail. I really appreciated that he provided updates on when he would be arriving. Upon inspection, he provided quick estimates for the fix and quickly make everything back to normal. His attention to detail was also appreciated. He checked in couple times after to insure things are still working after the service. Thank you so much for your work, Mike. Will definitely call Energy Saver Solutions for other services in the future!!

Came and replaced the TXV for me did an amazing job very friendly amazing service honestly felt like I had a friend coming to fix my AC. Very great people. They always do a good job.

Great customer service. Thank you guys for coming in and doing an amazing and professional job will be using this company again for any other maintenance, etc.. Their prices are extremely affordable. This company is the best town

Woke up to no heat on a cold morning. Called for service and someone was out within a few hours. Turned out to be a thermostat issue-quickly diagnosed and replaced. Friendly technician, fast fix, and now everything's running great again.

Great experience from the beginning to end I called I called them and I was super impressed with how fast and smooth everything went. My AC wasn’t turning on. I thought it was gonna be an expensive fix, but it was just a bad relay and they didn’t upsell me and put no pressure on me. Great job.

The crew at Energy Saver Solutions was outstanding! We worked with Ben and he was knowledgeable, responsive and willing to work with us on pricing. I was blown away! Haven't been this happy working with a company in a long time. They were able to stop in for central AC estimates far quicker than others and were able to schedule us for install a week after the estimate, right before a major heatwave came in. Typical install times take 8 hours. They did it in a fraction of that time. Work with them and you won't be disappointed. Cannot be thankful enough for how quickly they got us set up!

this is the best AC company to work with. They always do a good job. They just came and replaced a condenser coil for me and also change my thermostat now I have a new generation thermostat and it works amazing. Great job guys.

Excellent service . The technician was on time, professional, and clearly knew what they were doing. They explained the issue, fixed it quickly, and made sure everything was running smoothly before leaving. I really appreciated the honesty and quality of work.
Highly recommend for any HVAC needs!

We have been long term customers of MM comfort systems and when they became home.comfort alliance, we continued to use their service. Plamen was great in explaining some technical settings that would help us to keep our house warm during really cold temperatures.

Yikes! Was hoping we wouldn’t have to post a negative review here.

We had someone come out to install a water line from our kitchen sink to our fridge in anticipation of getting a new fridge with a water/ice dispenser. That experience was fine. A little pricey but fine. We were told we were good to go for our new fridge.

Fast forward a few weeks. New fridge comes and installers hook it up. All good.

Until 12 hours later, the next morning, we realize that the plumbing under the sink wasn’t tight and therefore leaked all night long. We discovered our downstairs bathroom flooded, water and paint damage in multiple spots, plus water pooled in the kitchen under the sink and under the tile flooring. Our globe light fixture in the downstairs bathroom and light bulb were both filled with water and then water poured out of the fixture when we emptied it.

Nightmare.

We kept our cool. We reached out. They came out and tightened the plumbing. We asked what will be done about the damage? We provided videos and images of the damage for the manager as requested. We followed up multiple times to check status. The last 4+ weeks since the line was tightened and the initial issue was corrected we’ve waited for the manager to get back to us on how they intend to make it right. Radio silence. We’d love and welcome them to finally get back to us to make this right.

We are super disappointed because we are a repeat customer who has used them for multiple services and trusted them and are now left with a terrible customer experience and to fix all this damage on our own apparently. We recognize that accidents happen so we chose the route of not getting all steaming mad and all caps-ing in our communication. Perhaps if we had they would have responded and understood the frustration and urgency we feel about this mess.

Such an absolute bummer.

*** 6 month update***

Welp, was homing to circle back with a redemption story. That’s not the case. Not long after the original review was posted we got a call. We arranged our schedules for a gentleman to come out and assess the situation. He evaluated it and left us with the expectation that he’d be following up to organize to have another company they work with the does finishing type work to come out and start the process of fixing. That there were a couple different options on how to fix but he’d defer to them.
We haven’t heard anything further and opted to stop chasing for our mental sanity.
While he was here he made a comment to the effect of that they shouldn’t have come out to do this work/shouldn’t have agreed to it. I’m not sure how to interpret that given someone came out initially to assess and quote, then came out again to execute the job. There were a few other comments made regarding the quality of renovations done in the impacted bathroom years prior that was that were a bit inappropriate but we let them go. Perhaps he was suggesting that the damage wouldn’t look as bad if the renovation had been done better but from our view the water damage happened.

In the end, the star remains at 1 and buyer beware.

Kendrick did a thorough job of maintenance for our gas furnace. He was punctual, professional and knowledgeable. We are very happy with the service we received today.

Mikey and his helper were both very professional and worked very clean when installing our new HVAC system. They let us know what was going on at every step.

Matt installed our new water heater and was also efficient and professional. He talked me through what was done and recommended maintenance.

Brandon came out and did an evaluation of our home and made recommendations on what HVAC system we should install. We found him courteous and knowledgeable and he did an excellent job explaining our options and what home comfort systems offers. Overall excellent experience. Highly recommend. Yeah, both

Tom was Knowledgeable and professional with the bonus of being a really nice guy. He gave me a pamphlet depicting, a really nice system for our guest house as well as explaining how the heat pump would help our home system. Thank you for sending an expert for our estimate.

Travin, Henry and the electricians did an excellent job on our furnace replacement/heat pump installation. They were on time, friendly, professional, answered all my questions, explained what they were doing and ended up staying late as they had to spend extra time custom fabricating ductwork on-site to fit the small space we had for the indoor unit. Before leaving, Travin made sure to give us a tour and instructions on how to use our new system and they cleaned up after themselves.

Vince was our salesman and he was equally professional, up-front and did not try to upsell us or apply any high pressure sales tactics. Vince's bid was very competitive price wise for what the system offered.

Our overall impression thus far has been extremely positive with HCA and we look forward to seeing how their continued support and our new heat pump system last in the long run.

This is the first time I’ve used Home Comfort Alliance for plumbing issues. Had a slow draining bathroom sink, had let it go too long and vinegar and boiling water no longer worked. Matt was efficient, thorough, professional and friendly, the price quite reasonable. Will definitely use Home Comfort Alliance and request Matt for future plumbing needs.

Ian did a great job providing me a very competitive quote on different options (single stage AC vs heat pump, whether including furnace and thermostats). Russ and Tony did a great job installing my AC.

Kevin Burt is an extraordinary service person. He applied his superb knowledge and expertise very methodically in a challenging situation. He went the extra mile to further diagnose and service our heat pump. My husband and I really appreciate his detailed explanations
We were very fortunate to be schedule with him.
It's been many years since we've been with Home Comfort Alliance, and he has done the best service, by far
- We've also appreciated the scheduling service provided by Lily at Home Comfort Alliance.