Plumbing reviews in Renton, Washington

Jerromy gave me some excellent customer service. Not only was he helpful in clearing my drain, he was knowledgeable and professional. He even took the time to clean up the area after. Hopefully I don't need to, but I'll definitely use Roto-Rooter in the future, should I need it.

Thanks again Jerromy!

Gio was fast, friendly and communicated everything I needed to know upfront.

Tyson was our technician and he was so knowledgeable and helpful, explained EVERYTHING along the way, and even helpful tips and tricks for future issues should they arise. I'm extremely impressed with our service and he got us up and running very quickly. I definitely plan to ask for him as our technician in the future and use roto rooter.

For clogged gutter drain- Kenny from Roto-rooter came by. Professional and quick hydro-jetting service on the spot. Couldn’t be happier! Thank you

Unfortunately homes dont always “break down” at normal times. Mine happened late in a Sunday night, but the tech was very personable and though even though it was late. Would definitely recommend.

Scott was very polite and helpful. Explained the cause of the problem and how to avoid it in the future. Great service and conversation.

Ray our technician was super helpful in getting a massive clog cleared and getting us back to business quickly and efficiently. I appreciated his concise explanation of what our issue was as well.

Wayne was professional and explained a lot. He was able to reduce my cost by understanding the different reasons for a hose spigot to leak and was able to resolve it by simply tightening a nut I didn't know existed. I've used them before and will continue to.

Great experience. Showed up quickly. Tony was very professional and personable. He took the time to explain everything that was wrong and how he would be able to fix our problem. He explained the pricing of what the job entailed. Will use this company again without a doubt!

Giovanni was great! He was on time and explained what the issue was and was able to fix the problem.

Our technician today was fantastic! It’s the second time he’s come out to our place and always does an excellent job. Honest and reliable.

Sam was awesome. We had a water leak. He figured out the source which took a lot of effort and was not the least bit deterred. He was professional and cared. Highly recommend.

We had a great experience working with Sam to replace our water pressure regulator. He was professional, thorough, and clearly very experienced. He took the time to explain the issue, completed the job efficiently, and made sure everything was working perfectly before he left. Highly recommend Sam if you're looking for a reliable and knowledgeable plumber!

I had emergency. I reached out to rescue router. Danny promptly showed up conducted so very professionally. They are lucky to have someone like him within their company that deserves 20 stars.

Scott installed a new toilet. Explained the guarantee on it, no need to keep holding the handle down like the old one. Explained perfectly. I know if I have any questions I can give him a call and he'll respond

Summary: Always double-check and question the prices quoted — don’t agree without understanding the details.

I want to share my experience with this business. It wasn’t necessarily the worst outcome, but it certainly wasn’t the best, and I believe it’s important for other customers to understand my situation before deciding whether to hire them.

One weekend, I noticed a stream of water under pressure coming from a small copper tube connected to the water heater circuit in my garage. I had never dealt with plumbing or heating issues before, so it took me some time to shut off the water and determine the next steps. The leak continued at a lower pressure.

Roto-Rooter was the second company I called after finding their number on Google Maps. To their credit, the operator picked up right away, confirmed a technician was available, and said they could come within a couple of hours. While waiting, I took photos and discussed the case with ChatGPT. Based on that advice, the issue was a simple replacement of the copper pipe itself between the recirculation pump and a plastic pipe leading to the heater. Estimated cost: $200–$400, including labor and materials.

The technician arrived on time, inspected the area, and said he had seen a similar problem with a neighbor recently. He asked when we bought the house (over 5.5 years ago) and then proposed replacing both the recirculation pump and the leaking pipe. I asked why the pump needed replacing if it was working fine. He gave vague answers about “reliability” and potential future issues, without clear reasoning.

When I asked for a quote, he said $1,400 (excluding taxes and materials). I was shocked! When I questioned the high price for a simple pipe leak, he again gave generic explanations about their “company rates” for certain repairs.

I suggested replacing only the pipe — the obvious fix — and he hesitated, tried fitting a new tube, but still said he wasn’t sure it would solve the problem. He could “try,” but it would cost about $600, and if it didn’t work, we’d still go back to his original $1,400 plan.

At that point, I decided to get other quotes. He agreed and didn’t pressure me, but also didn’t give any practical advice for stopping the leak completely, like how to drain the remaining water from the heater.

I asked how much I owed for the visit. He said $175. I argued this was too high for 10–15 minutes of looking at the problem without performing any repair. Unexpectedly, he refused payment altogether, so I just tipped him and he left.

Later, I called a colleague (not a plumber) who had tools for working with pipes. Within an hour, we removed the damaged copper pipe and replaced it with a new one. Problem solved — no expensive pump replacement required.

Bottom line: It didn’t seem like the technician was focused on solving my problem quickly and reasonably. The repair proposed was unnecessary, and the prices quoted were extremely inflated. In my opinion, this was not professional behavior. I’m sharing my story so future customers can make an informed choice.

My toilet unclogged itself while I was waiting for a plumber, but Seth from Roto-Rooter was already on his way and checked to make sure nothing needed repair, free of charge. He was very kind, and it wasn't a long wait either, about two hours. Will happily call again if I have another problem.

We had a complicated sewer drain clog causing the lawn to flood at our home in Kennydale. Alex was extremely responsive, thorough, kind and professional. Working with him was the best part of the process.

Craig provided an outstanding service and demonstrated exceptional diligence in identifying the cause of my storm drainage blockage. I truly admire his professionalism—he is one of the most impressive individuals I’ve had the pleasure of working with.

Jesse was super helpful and really wanted to work with us to sort things out quickly. He was fair and honest, which is a breath of fresh air compared to some other vendors. Seriously, give him a raise! If you ever see him, you know you’re in good hands.

Service call was quick with arrival time, in an hour, from the time of call. Giovanni showed up was very professional, found the problem quickly and made the repair.