Appliance Repair reviews in Seattle, Washington

I had an excellent experience with Appliance Pro Repairs! My dryer stopped heating out of nowhere, and I needed it fixed fast. They got me scheduled quickly, and the technician, Coey, was fantastic. He arrived right on time, was super professional, and clearly knew his stuff. He diagnosed the issue right away, explained everything clearly, and had the dryer up and running again within the timeframe given (once ordered parts came in).

What really stood out was how courteous and respectful he was—plus, he gave me helpful maintenance tips to avoid future issues. Pricing was fair and transparent, with no surprises.

If you're looking for reliable, honest appliance repair, I highly recommend Appliance Pro Repairs—and ask for Coey if you can!

Brian was on time. Did a professional job.
Dryer working great
Thank you Dave

Coey showed up early after calling to make sure it was okay. He did an excellent job on my freezer and answered a plethora of questions. Everything works great now. Thank yo Coey and thank you Amanda who took my call and did a wonderful job of communicating with me.

Repairman was good.

I wish the person who took my call would have answered my question about how much the ice maker replacement might cost. If I had known, I would not have booked this appointment and wasted my money.

Also, they were supposed to have called me the night before to remind me of my appointment and they did not. Luckily, I received a text on day of appointment and I was home.

Vinny was friendly, competent and fixed the problems we had. I highly recommend Appliance Pro Repairs and will definitely use them from now on.

Although multiple valiant attempts were made to save my costly LG fridge freezer, ultimately it was too clogged up in inaccessible areas to get it running well. Appliance Pros went above and beyond, and because, after weeks of work, they could not get it functioning 100% they took the loss and refunded my money. I will definitely be using them again!

Scheduling was a bit challenging as the company had to move my appointment a few times. However, Minh was excellent. He carefully and efficiently inspected my old dishwasher, gave a comprehensive diagnosis, and offered me several solutions. I decided to just replace the dishwasher and he offered me more tips on where to buy and what features to look for. I appreciate him!

Horrific communication with this company. Rescheduled on me twice because the tech no showed. Tried calling only to be hung up on when asking what was going on. Please use any other service company that will respect your time.

Brian was prompt, capable, explained the problem and then fixed it. He was professional in all respects. So far my dishwasher seems to be working perfectly.

I was frustrated with the company as the first repair (which required two visits) failed after 3 weeks due to a defective part. The second repair also took two visits. So it’s been frustrating. But both repairmen and the customer service person were class acts.

I’m crossing my fingers that the part used this time is not defective and that this repair works.

Brian came the next day to look at my washing machine after I contact Appliance Pro Repairs. Amanda was great at helping schedule me as quickly as possible. I run an Airbnb and being without a washer is a problem. Brian gave me a quote for the repairs and a recommendation about how to proceed, which was very helpful. My washer was 15 years old and the repairs were expensive. It was time to replace it, so that’s the direction I went. Great service! One comment though about the repair quote. It came into my Inbox as an actual invoice rather than a quote that I could accept or reject. I had to call the company to get a specific invoice for the service call, which seems like an unnecessary step. Not a big deal, but I thought I’d mention.

Great technician! Friendly and explained the problem and the solution very well. I think the only thing I would have liked to know in advance was that when the bill was handed to me to charge my card is that I would be asked for a tip. It felt awkward not knowing that was a thing after paying a good price for repairs. Not that he doesn’t deserve to be compensated… but to be fair the bill was well over $500.
Again not the technicians fault. The company should have mentioned that a tip would be asked for.
Happy with the repair.

Brian and Team were fantastic to work with from start to finish. They were transparent about what was needing to be done, pricing was reasonable and incredible workmanship from Brian - he was very thorough. We would highly recommend this company and will use them in the future for other appliances.

ZERO STARS!!! I definitely would NOT recommend this company. extremely overpriced. Was told they could fix it the same day, not true. only needed water pump. When I spoke to their receptionist on the phone I told them that it was a stacked washer and dryer on the third floor of my condo I told them that it was the drain pump and possibly a belt or something like that I was assured that they come out there they have the parts I told them they would need two people to down stack the dryer they came out with only one he said he could not do anything and then they quoted me a price of $690 to replace the drain pump then I was told that they wouldn't be able to do it for a couple days because they would have to order the part when I spoke with the receptionist I definitely told her that I wanted it fixed the same day. Please don't reply that you have a new receptionist and don't try to blame the technician I asked for something and you did not deliver but you still gladly took my money

UPDATE:
The office contacted me, I was billed the service call fee in error. They fixed their error and refunded that fee.
Thank you!

ORIGINAL:
My washer was getting the error code for draining issues. I cleaned the drain hose but was still getting the error.
The tech came today, great guy, very polite. He fixed my machine in about 30 minutes. It turned out the filter on the inside of the machine was super clogged. Sounds great right, my washer is working, simple fix. Nope!
The service fee to come of $160ish doesn’t count towards fixing/cleaning the washer. It is just to walk in the door and do nothing. When I scheduled the appointment the lady I talked to said the service fee would be put towards any repair needed. It was the $160 fee plus and additional $290 fee. Close to $500 to clean a clogged filter!! For about 30 minutes total. That is ridiculous!! I would not recommend this company because of the outrageous pricing. 30 minutes of work, no parts needed.
I have 2 stars instead of 1 because the tech was very nice.

They’re a joke. Called about 2 weeks ago for them to look at a dishwasher that was leaking at our rental. I had stopped by as I thought it was the water-line. It wasn’t, the gasket on the door had failed. Beyond my talents to repair. Called them and they sent a guy out. I get an invoice to approve saying that he either replaced or wanted to replace the sprayer arms. There’s nothing wrong with the sprayer arms. The dishwasher is excellent, it’s the gasket. I call and leave 2 messages to get to the bottom of it and no one calls back. I finally reach someone and tell them that I’ve left messages and no one is calling back. I’m told that a new employee that was being trained had been deleting the voice messages. Okay, fine, whatever. I tell her what’s going on and she tells me that she’ll contact the tech and either get an explanation from him or have him call me. No one calls in days. We gave up and just got a new dishwasher at this point as it’s been almost 2 weeks dealing with these clowns. Cannot remotely recommend.

Service tech was super knowledgeable and quick with his diagnostics and able to identify parts needed and ordered for my oven the same day as the 1st visit. The delivery of the part took a week to get delivered and was scheduled within 3 days. Tech came back out and completed the job within 20 min!!! Company was vet friendly too!!

Not impressed. Came for 5 minutes to give an estimate of a $500 repair. Then no communication until I left numerous messages. Only communication was the bill but no info of what was wrong.

another amazing repair from another amazing tech. thanks for getting my washer up and running 5 kids and no washer i was ready to pull my hair out! they came same day they repaired within in the week and they saved my life yet again! i will always call appliance pro for my appliance and HVAC needs!!

This company has terrible communication. I called twelve times in one day just to get a hold of someone. They have been "scheduled" twice to my business and no showed. Despite complaints, there has been no call from the business owner or main manager. My partner at work called and left a message and emailed with no response. Mind you. They already took a deposit for the work to be done. Speaking with the technician finally, he cut me off when I expressed dissatisfaction. I would never recommend this company to ANYONE. I wish there was a zero star option.

If you had read my previous review that was "less than stellar" and how disappointed I was in the service? Kudos to the customer service that was stellar. Amanda you indeed took care of the customer. Thank you for listening to my concerns and complaints with a solution. My ovens work and all is good.
Thank you!

Appliance Pro Repairs responded quickly to my service request and remained professional throughout our communication. They had same-day availability when my fridge stopped working and showed up right on time. They were able to diagnose the problem in about 20-25 minutes.
Unfortunately, the markup on parts didn't fit reasonably in my budget, so I cannot comment on the repair process, as I've decided to go another route.