HVAC reviews in Spokane Valley, Washington

I should preface this poor review by saying it frustrates me to write this. I had Air Control install a complete duct system and furnace in my old craftsman home without prior ductwork. The competed the work in July of 2017. I was quite pleased with the price and service as it was a big and complex job.

However, since that time, I have been frustrated as a customer on two separate occasions.

1- I had some additional duct work done in early 2018. I asked for a mailed invoice after completed work and it never arrived. As time passed it escaped my radar. In early 2019, I received a notice of a past due invoice. I called the billing department and explained I had never received a mailed copy so hence didn’t pay the bill. Being a year later, I had no way to validate the time or charges so the total bill was their word without any way for me to validate charges. They assured me that they were being fair and it was their fault for missing the invoice for a year. I payed the invoice. Red flag 1.

2- this spring, I invited them to provide a estimate for a ductless heat pump system in my new garage. The estimator arrives and all was well. In the subsequent months, I left 3 voicemails with him and two notes with the office staff. No follow up or call. I never did receive an estimate of any kind. The excuse given was “email issues”. On the final call, I spoke with the estimator himself and he promised an estimate by the end of the business day. It never arrived.

It appears perhaps the company is poorly managed without a focus in follow up or customer service. It’s a shame. I liked them, but there are many other HVAC providers in Spokane. So I will pass. I wish them well.

An experienced electrical department that is very well priced and cares about their trade & customers!

Max & Chris from the Electrical department were beyond amazing and helpful in our situation. We had a lose of power over the weekend and Max got us set up with an appointment Monday morning to get us fully operational again. Chris, our tech, was extremely knowledgable, helpful, and very professional. He not only identified and fixed our problem, he made sure the home electrical was safe and left our home better than before, fixing several other issues discovered during the visit.

These guys are in my phone book and have proven to be our goto for electrical issues. They are showed promptness, professionalism, and cared about the work they are doing. The prices are very reasonable for the knowledge and service delivered. I will definitely be a repeat customer!

Thank you from my whole family for the help!

I had called in to get help with an invoice I had gotten. Gina who answered the phone tried to help me and wasn’t able to see it in her system. She was absolutely wonderful. She sent me up to the accounts payable office in which I was met with attitude, was talked down to, and even hung up on. I called back a couple hours late and Taylor answered the phone she was just as wonderful as my first call. I asked for accounts payable which I was transferred where I talked to Olimpia. Olimpia was rude, unprofessional, hostile, and I asked her to speak to the owner and she said “no, either you deal with me and pay your bill or be sent to collection.” Then was hung up on again. I came down to the office and when getting out of my car there was a lady outside smoking a cigarette and the way she was talking about other office staff was so absurd that I got back in my car and left. I will not be returning and I will never do business with this company again!

I have an older farmhouse that was built around 1890. It did not have central heat or air, so I decided to have a system installed. I had several companies out to provide bids, but they all told me that it could not be done with one unit. They told me that because of the way the house was constructed, I had to have 2 separate units with two thermostats, in order for all of the rooms in the house to be provided with central heat and air conditioning. Max Johnston from Air Control came out and engineered a really great heating and air-conditioning system with a heat pump and he engineered it with just one unit. This was a few years ago, and I am still really delighted with it. The heat pump saves a ton of money and the unit is really powerful. It stays cool in the summer and warm in the winter. Since then, I have had routine maintenance and the crew at Air Control is professional, competent and thorough. I would very highly recommend them.

My home warranty through American Home Shield called out Doug from Air Control Heating and Electric, and I could not have been more impressed. Doug was as Friendly and Professional as he was Competent and Efficient. Doug was very friendly, not condescending about explaining his work, but never let the conversation slow his work. He stepped out of his van, and was trouble shooting within a minute, and very efficiently eliminated a whole series of possible problems until he identified the issue, and then quickly made the repair.
I would absolutely recommend Doug for any AC service. In fact, I plan to call Air Control back and ask for Doug to do some additional (non-home warranty) work.

The snow was falling and the landlord was reluctant to send a repair person out to fix the forced air heating system in the house, but they did offer a space heater for a 1400 ft house on a Friday night and then someone would be out on Monday. The staff at air control helped me understand my options and we're very thorough and great to work with. A couple hours later there was heat back in the house. thank you very much. Dan

We had 3 other bids and were about to go with one of them. I saw an Air Control truck in our neighborhood and called them. They came in and saved us over $800 and we received a 10 year warranty. They called us to schedule the first warranty maintenance. We used them at our mother's house. They went out and fixed the problem. There was a call back. They did not charge us for the call back. We have been very happy with them.

Our AC decided to act up during the hottest week recorded. We contacted Air Control and were able to get a same day appointment. Mike came out and was able to get the problem fixed in under an hour and it's now running better than it ever has. Very satisfied with the service and I highly recommend them to anyone looking for service on their AC.

We received a bid very quickly from Rolland to replace our Furnace/AC and Thermostat. After reviewing several bids we felt like we got one of the best brands (Daikin) for a very fair price and it was all installed much sooner than most HVAC companies could do. The installers were in and out in a day. Definitely recommend!

Dear Max Johnston / President,

I just wanted to pass along a big “thank you” for all of your help to have my cooling system installed. My family and I love it! I not only appreciate the competitive and very reasonable pricing, but I also appreciate your team. Your group of technicians were fantastic! They were very cordial, knowledgeable, and helpful. My wife even made the comment on how prompt they were to the appointment and how polite they were to her. This was a great experience at an even better price. I will absolutely refer everyone with heating and air conditioning needs to your great organization!

Thank you, again, from the Rooks family! And please pass kudos to your team for us!

Highly recommended this electric company!! We had Air Control come out when one of our outlets started smoking. We called them when they opened, and they were available same day. They charge by the hour but the electrician was VERY time conscious and kept updating me on what he was doing, how much it would cost for parts and how long it would take. Very friendly and easy to work with. When I need an electrician in the future they will be who I call.

My forced-air natural gas furnace stopped working on 1/19/19, a Saturday. I called Air Control next morning. Donald was on the spot about 90 minutes later. He diagnosed the problem (a burned-out ignition circuit) and made the fix all within 35 minutes. Very cordial and professional. The bill was manageable despite the timing of the repair (a Sunday) because as a PCSA subscriber (I pay ahead of time for routine servicing) I'm exempted from overtime rates and I get a 15% discount on parts. I have had only good experiences with Air Control technicians in the past two years. They know what they're doing and I believe they're straight shooters.

Danny came early for the appointment. He was so kind and explained everything he was doing and he was very professional and knew his job well. I had a situation where I needed my furnace fixed pretty quickly and by a certain date and he made sure that happened. I would recommend Danny 100%.

Made call for service on gas fireplace. Previous company had attempted to repair it and after two tries gave up and suggested we get a new fireplace. It was about 10 years old and new units sell for a few thousand dollars. After a few days we just decided to get a second opinion. Made the call to Air Control, whom I had not dealt with before. Technician came out and was very pleasant to deal with and efficient. Long story short was able to figure out problem and get our fireplace working better than ever. Thank you Air Control! You have a new customer!

I had a great experience with a furnace tuneup from Air Control. The technician was very professional and walked through each step he was completing. He also did a good job of selling their service plan as benefit as I was looking to have them do the AC in the spring, which will absolutely be the case now. He also helped me have a better filter situation than before, one that will be much less expensive and easier to maintain. Keep up the good work and thanks again.

We just had a remove and replace of Furnace and Air conditioner at my Mother's home.
The sales rep. Chris was great, being knowledgeable and extremely helpful. He went out of his way to get the contract done in this heat and humidity we have been having so mom did not suffer in it at her age.
The whole process took 2 days from calling to commit to the job to the finished install.
The crew and electrician were all kind and courteous to mom, respectful of her home and in our estimation were exemplary employees and a credit to their employer and their profession.
We are grateful to them all from sale and techs, to office staff!
My entire family would agree to recommend Air Control for your heat and air needs in your home!

Air Control was very communicative as they ordered the parts needed, scheduled the repairman, and actually came out on site to do the repair. The receptionist/dispatcher, Gina, was helpful in keeping me in the loop on what was going to happen when.

The service tech, Melvin, was thorough and super friendly. I felt respected and valued as a customer, even though I know precisely nothing about HVAC units. The job proved a little more difficult than initially expected, but Melvin was positive and resourceful throughout.

I didn't want to deal with HVAC repair, but now I'm fixed up and ready for a hot summer, so it's been a blessing in disguise that it failed in spring rather than summer.

Honestly at this point zero stars would be generous.
We have been dealing with them since last year on our ac because our home warranty chose them. They don’t answer calls, the person needed is ALWAYS out of office, the office staff is a joke. They don’t call you when they say they will. Didn’t start taking my calls last year until I filed a bbb complaint. The company is a joke, I am honestly surprised they have any good reviews. Save your money don’t use them.

Thank you Air Control! I was in need of a new furnace and air conditioner, so I called around to get a few estimates. The folks at Air Control not only had the best bid but they made me feel at ease. From the Estimator, to the installers, and the service department, they were all professional, very knowledgeable, and pleasant. My installation guys were the best and took care of my home while they put in my new system. My house is the most comfortable it's ever been. I would recommend Air Control to everyone I talk to. Great job everyone and thank you again!

I had a rattle in my gas furnace and called for a technician to come take a look. They made me an appointment for the next day and arrived promptly at the set time. He also let me know he was on his way first, which was appreciated. In less than an hour the problem was fixed and I couldnt be happier! The technician was knowledgable and friendly, I will definitely highly recommend them to anyone who needs repair.

I was assigned this company through my home warranty service. I was told someone would be contacting me from the company to schedule. After 3 days of not hearing from them I called them to schedule. Everything went fine, tech showed up and was nice and he said that I needed a new switch and he contacted the company and arranged for an electrician to come and replace “early next week”.

When Wednesday came around and I hadn’t heard from anyone to schedule I called them.. spoke to Brian and got everything scheduled for the electrician. The electrician no showed and so I called to find out why hadn’t come. I was told I would get a call back. I waited for a return call for over 30 min and didn’t hear anything. I called the company again… told them I was waiting on a call back. Was put on hold for 10 min and then Brian answered the phone and told me the electrician called in and wouldn’t be coming. This is now 2 hours after they were supposed to be at my house. Got the electric work done through another company.

Then the air conditioner that was supposedly fixed on the first call was still not working. My home warranty put in a recall for them to come and fix it. Again, no one called me to schedule and I called them. I spoke to Taylor who was exceptionally rude and cancelled my order and hung up on me. I told her I was unhappy with the service I had received from their company and requested to speak to someone in management. I was told that no one was there and that wouldn’t be an option. Because she cancelled the request and didn’t transfer it like she said she would i then had to escalate it through my home warranty company to get it reassigned to a new vendor. I’m completely baffled by the lack of customer service I had on 3 occasions with this company.. I would like the owner or manager to reach out should they read this review.