HVAC reviews in Spokane, Washington

Brandon was very personable and did not push the sales pitch on me. Everything went as they said and the installation was a breeze. Even finished a couple hours early. I've never had my house even the heated and with the new heat pump for the first time all the rooms are the same temp.

Honestly, I was nervous when I had to call and make an appointment to get quoted for the diagnostic because I didn’t know what to expect, I’d never had a fireplace serviced or worked with this company but it turned out amazing! When the office called me the day before my appointment to confirm she was absolutely great. On the day of my appointment he called to let me know that he was about 10 minutes out, there was a scheduling error on my end and the technician Anthony worked around it for me. He was with my husband and he said that Anthony was great and respectful and trustworthy! He found out the issue and provided the service! He then called me back to discuss something with my husband but didn’t have his number and I was at work. I asked him if he wouldn’t mind taking my husband’s number down to call him because I’m current pregnant and wouldn’t be able to remember what he said. He had absolutely no problem doing that extra step and called him directly. I truly can’t speak highly enough of Anthony and Falco’s as a company! Thank you Anthony for making my whole day!

Jeremy Kneebone from Falco's did a FANTASTIC job on our Quadrafire Pellet Stove today. Most knowledgeable tech I have ever met in the 17 years we've had it.
We so appreciate his expertise.
Danny Robles

What an incredibly well stocked sales floor. Went looking to replace our old pellet stove and found an amazing replacement. Salespeople were very helpful and offered many options. Thank You!

Faclos installed my wood burning insert and chimney liner last year and I loved it so much, I had them out again this week to install another in my basement fireplace. Mitch and Deakin installed everything with no fuss, cleaned up everything when they were done, and walked me through operation of this new model. Absolutely hassle free and top notch work.

Work was done very professionally. They sent out a team of two, the work was completed two hours early. The team was knowledgeable and very cautious and respectful. Inspector was very pleased with there work.
Thank You Falco’s of Spokane.

I have a Quadra Fire Castile Pellet Stove Insert that wouldn't start up, so I called Falco's. Tyler came out to my home and got it running in less than an hour! It is now blazing away and providing comfortable heat for us. My whole experience with Falco's was fantastic! The scheduling ladies were on top of getting all the details and answered all my questions so that I would know what to expect. They called the day before to confirm Tyler was coming, and Tyler called me on his way here. I was always informed and felt very taken care of. Their team is a great group of people who clearly know what they are doing! We will use them again!

We just bought an Enviro gas stove for our main floor. This is the second stove we bought from them. Our first was a Blaze King wood stove in our previous home several years ago. Falcos installed both units. We're very happy with the quality of the installation crew, as well as the sales experience. They also removed an old wood insert, and treated our home with great care throughout. I wouldn't hesitate to recommend them to family or friends.

Overall very good experience with Falcos. Installation of gas fireplace insert went very smoothly.

Areas of improvement on my side could be:

Better support regarding required brick-work or masonry. This has to be organized by third party. Furthermore, I had to wait until after the install of the insert to organize the masonry because no one at Falcos could seem to give me the expert advise I needed to determine the dimensions of the mason work to be completed. I would have preferred been completed before the insert installation, but am now forced to do so after the fact.

Also, no warning was given about the odor that would come from the fireplace insert after it was installed, and it is not clear why there is an odor, at all.

Lastly, no warning was given that a final inspection will be needed by a city inspector to ensure a carbon monoxide detector would be installed. I assume this has an additional cost, above the "arm and a leg" that I already paid for the fireplace insert, itself.

Sebastian is a great asset to the team. He provided best in class service and was very knowledgable.

Falcon’s is amazing! The sales staff is knowledgeable and accommodating. The gentleman that came and installed our custom surround fireplace was professional and helpful. I would recommend Falco’s when purchasing a new gas stove/fireplace to anyone!

Had a ductless system (mini splits) installed April 2021. The whole job from beginning to end went great. The 2 guys who came and did our estimate, went over and beyond to figure out how to run the system from the east side of our house ground floor, to the west side on the second floor. On day of install they moved one piece of it so it did not run through the master closet. Which worked better. Every person we had contact with was nice and very polite. They had a lot of respect for our home and cleaned up after themselves very well. And we did get three quotes from different companies. Falco's was the only company who worked hard not to run the system on the outside of our house. that was important to us. And all quotes were within $200.00 of each other. From quote to install day? Under 2 weeks. System works great.
OK. The bad. Or not great. We ended up with 4 inch square electrical light switch metal boxes by every head in the house. We weren't aware this was going to happen. But it is required by code we were told. They put a standard light switch plate on the 4 inch square box. It is ugly. I asked if they made plates that fit and I was told no. Not available. I have ordered on line, from Kyle Switch Plates, 3 cover plates that will actually fit the boxes. An extra $29.80.
Also I did not know I had to call and set up an inspection with our county. Until end of install day. I called the next business day and they gave me a day of their choosing and it is for anytime after 8 AM. That's it, an entire day window. This is not Falco's fault. But I would of like to know about this extra step when we discussed the install.
But they were great and our install went great and our system runs great. We definitely recommend Falco's Spokane Valley.

We purchased two fireplace gas inserts from Falco’s. They are awesome, so glad we bought them . Anna and Duane were great to deal with. Highly recommend this company and their products. Great customer service.

From fireplaces, to Grills, to ductless heat pumps, to electrical work, Falcos has got you covered. Their commitment to community services and delivering exceptional home solutions reflects their longstanding dedication to enhancing the comfort and quality of life for local residents. I love working with a company that values their customers and the community!

Falcos Technician Jeremy came out and looked at my broken fireplace, 30 years old and an outdated model. He was able to get it running within an hour! When I scheduled , the guys in the service department were very helpful and good at explaining to me all the technical stuff I didn’t understand. I got scheduled within a week. Decent price too. No complaints, would recommend to anyone.

I purchased a Napolean grill a few years ago and sadly, it needed such a deep clean. Daniel came out and cleaned it, showing me how to do it, giving me time to take notes, and not being bothered at my many questions. I'm not a grill pro and natural gas makes me a bit nervous so I wanted to make sure I was doing things correctly. He gave me great tips which result in my feeling confident going forward. His knowledge is great, but his interaction with his customers was even better!

I recently had Falco’s fix my gas fireplace. There was a misunderstanding on the work done and the expectation for what was needed. They worked tirelessly to ensure my needs and satisfaction was heir utmost importance. I felt heard and appreciated as a paying customer. I was on the edge of leaving them for good, but they came around in an unexpected way to show how much they care about their customers individually.

Me and my family were without any fireplaces this winter and Falcos was quick to jump in and save us from the cold. Not only is our fireplace amazing the service was great and the salesman was very knowledgeable about the fireplaces we were to choosing from. Very friendly and fast service. We couldn't be happier! Or warmer😉 They even fixed the one downstairs. Thanks again ! We are forever grateful!

Our AC began to give us issues, so we reached out to Falco’s. Brandon and Mitch were dispatched in a timely manner to evaluate our system. Grant worked tirelessly to get us the best quote possible, and the correct unit for the size of our home. We agreed on a new system and they were back in a week to get our unit installed and running.”just in time”. Mitch and Deakin the technicians are awesome. They explained everything they were doing the entire day. Loved having them in our home , they are very professional and diligent in their work. By the end of the day our house was cool again. We couldn’t be more pleased. Very happy with the decision to use Falco’s!! Great experience! Thanks very much Tina and Allan Simpson Liberty Lake

Several years ago, we purchased a new insert for our living room fireplace. Loved it the first year. Had an appointment to have it serviced, and I noted that one of the bulbs in the base lighting under the glass was burned out. The “technician“ said it was a hassle and “way too expensive” to change the bulb. He suggested I just leave the base lighting off and he’d look at it the next year. I conceded. Then last year, the same “technician“ came to service the fireplace. I noted the light bulb once again, and he said he didn’t have time, and it would be too expensive. Additionally, when everything was done with the service, the flame was only on the left side. Fast-forward to yesterday….dreaded the service visit. BUT…Collin showed up (not the technician from the previous two years) I was delighted!! I explained what had happened previously. Collin did a fantastic job servicing the fireplace yesterday. HE told me that there were a couple of bulbs out. I explained that they’ve been out for two years. He quickly took it apart and replaced the bulbs, adjusted the flame, shrugged his shoulders and said “no big deal”! He was very apologetic for something that is clearly not his fault. But, his professionalism and customer service far far outweigh the previous two years.This morning I’m looking at a fireplace that looks like new! Thank you, thank you thank you to COLLIN! My faith in Falco has been restored!

Called and called for a service call. 4 days later I got a call. Our gas fireplace was not installed by Falco so we didn’t get priority. Then the earliest appointment was 2-3 weeks out. Hard pass!