HVAC reviews in Spokane, Washington

I got an enviro gas insert fireplace from falcos and it just never worked right. The service guy would come out and find something to fix I.e. remote battery but it’d stop working within a week or two. They kept coming back for free repairs and eventually the service manager himself came and took the whole thing apart bit by bit until he found the problem. This winter, I’ve never had to worry about my fireplace quitting on me. We even got to use it to keep the house warm during our power outage. I’m so grateful I get to enjoy my fireplace now. Thanks to falcos service department for not giving up on me.

Falco's sales representative, Josh Alfrey, is outstanding to work with. We went into the showroom thinking we wanted a specific gas fireplace we had seen online, and Josh answered all of our questions while also showing us other models. He spent a great deal of time letting us pick his brain, and we ended up going with an entirely different brand and model, and we couldn't be happier. He is prompt, professional, and worked quickly with our contractor answering same-day emails and putting things together. Definitely ask for Josh if you head in there.

We noticed, shortly after we moved into our home in Twin Bridges, a gas leak. It was determined by the Avista technician to be coming from our fireplace. A close friend recommended Falco's. Scheduling the appointment was very easy and the wait time was very acceptable. The day of the appointment our technician, Joel, arrived in timely manner. He was very cordial and professional. His approach to the problem was exceptionally thorough and he was clear with us as to the problem including an additional cost which would have been impossible to have diagnosed without doing the diagnostic approach he employed. The scheduling coordinator was very clear as to the likely cost for this type of call but noted the final cost would be determined by the solution cost as determined at this visit. Every step including the first contact was absolutely top notch! Not only was the problem rectified but an additional issue which was ascertained by Joel's thorough approach was fixed at this appointment. We have already put on our schedule another service appointment reminder for next year. If you need servicing for your fireplace (ours is gas) I would strongly advise you to look no further than Falco's. If a service appointment for an appliance, in addition to being thorough, was also rated for cordiality and professionalism Falco's and Joel would be 5 star! Mt only disappointment was that I couldn't rate them higher! Absolutely terrific service!

Dr. Scott Williams

Very professional company!!! I can’t express enough how great it was working with Josh our sales rep and our installers, Kevin, TJ, Nathan and James! Our original brick fireplace was built in 1957. This caused us to have a unique angled shape to our firebox that required a custom made metal plate to enclose our new gas insert. Our installers took detailed measurements and the company had a custom surround built. I am overwhelmed with the result!!! We have a stunning gas fireplace now!!
Josh was so professional and was quick to answer emails and he was so helpful in keeping me updated on our purchase. I was also pleased with the timeline for installation. Even the projected Thanksgiving install date for the custom surround was moved up by a month and a half!!! The insert was installed in September and the metal work 2 weeks later. Again, such a great company of professionals!! Thank you Falco’s Spokane!!

We recently had two 20-year-old fireplaces serviced by Falco’s and the whole experience was excellent. From the first phone call to the in-home service, every employee was polite and professional. Sebastian did an incredible job. Our fireplaces look new again! He went above and beyond by adjusting some wiring and fixing a small thermostat issue. He also gave us honest, helpful suggestions for maintaining our units.

I would highly recommend Falco’s for fireplace service. You’ll be in good hands.

I have been having soot on my siding for the last few years from the gas fireplace Falco's installed for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen .

This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion".
The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance.
Among other things:
This is from Frost Fire's Annual Service and Cleaning:
REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED

He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with.

I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall

In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's.

All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit.

There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't.

I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something".

The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

Excellent people!

Great company with a lot of highly qualified installers and service technicians.

I didn't know your employee contractors harass Amazon employees. Let me start off by saying one of your employees with long Grey hair was smoking a cigarette in a company vehicle and was road raging at me in a box truck. That is very unprofessional of seeing your employees harass other drivers and take pictures of them while driving because they dont like going the speed limit. How unprofessional! I would never use your company as a service if this is how your contractors treat people out in the world. Do not hire Macdonald Miller for any jobs they are very unprofessional.

I meant to write this earlier but got caught up in life and forgot. I had problems with one of my AC units during the heat of the summer and it was very difficult to be without the air conditioner. Charlie at Banner fuel was exceptionally kind and made sure that the warranty on my mini splits was honored. Thank you, Charlie! It's people like you who will keep me coming back to Banner.

First rate experience from start to finish! Very professional serviceman doing the initial call on Sunday and continuing the next day to see if my 25 year old furnace could be saved. Unfortunately it couldn’t, but their manager threw out the invoice for the work they had performed trying to get my old furnace going and gave me a great deal on a new furnace. I highly recommend Banner Furnace & Fuel.

I’d recommend Banner to anyone needing furnace repairs! Bryan C came originally to replace our heat exchange. We had received a quote for this two months prior for almost $700 just for the part!! Bryan using his professional opinion double checked that what we needed was the heat exchange and found out that wasn’t the problem! After spending 3 hours working on our furnace and replacing the filter, he deemed the work FREE!!! Bryan and banner are highly recommended and unlike other businesses, they are not concerned about a paycheck, they are concerned about your furnace and safety. Cannot recommend enough!

I’m not going to put all the details on here as I’ve already reached out to management about my situation via email and been told by them that I have no grounds for a viable complaint or any form of reimbursement, however in my opinion this company lacks integrity, customer service and the ability to take responsibility for any misdoings/ or accidents that may have occurred while working on your unit.
I’m sure people have had great experiences with this company based off their ratings. For the most part I would say their technicians are well trained and informative. But sadly, based off of my previous interaction, the management seems to be more interested in turning a profit than customer satisfaction and for those reason I can’t do better than 2 stars.

This company has proven time and time again to be bad for this community. I am fully convinced they are consistently bullying their customers who I'm sure are a higher aged demographic. Unfortunately I am not the one, and you need to have a conversation with your finance lady before I submit a complaint for unlawful threatening of tarnishing my credit. To call and threaten to "Send me to collections if I don't pay my bill NEXT MONTH" after paying my bill last week, is HORRENDOUS behavior. This is highly unprofessional and feels like pretty routine from the way she came across.

STAY AWAY FROM THIS BUSINESS. Divines experience and customer service makes this place look like a joke.

Wonderful service! Called and they came out same day. Service man was AWESOME!!

We had a high efficiency gas furnace, heat pump and humidifier installed this winter. The installers Laurissa and Robert did a great job and were very professional! When the permit inspector viewed the project he was very impressed. The Sales person (Tim) was very helpful, including information on rebates and financing. We also had a great experience with the warehouse where the person went beyond in helping us find a part. We would recommend this company highly.

I’ve been Banner fuel for 20 years and I’m on the Guardian plan with them. I’ve had no problems or issues with their customer service until 10/5 (Sat.) when I called to have someone come and look at my furnace as it had stopped working and my house was colder than outside. That was the worst customer service experience I’ve ever had with them.
From the person who answered the phone to the service tech that came out to my house. They were rude, person one the phone started yelling at me, wanted to know if this was really an “emergency”. If this wasn’t an emergency - I wouldn’t be calling you in the first place to have someone come out to have my furnace fixed on a Saturday. So, Banner Fuel staff, mind your P’s and Q’s with your customers.

More years ago than I remember they installed a new furnace in our home. About 10 years ago they installed central air. Every since Banner Fuel installed our furnace we have had there Guardian plan (their yearly maintenance program) on both the heat and cooling system. They good news is we've never had a serious problem with either system. We have appreciated there professional,and knowledgeable staff. As a 40 plus year customer I highly recommend Banner Fuel without hesitation.

The service tech arrived on time, completed the service, and answered my questions. Pleasant and friendly too.

I recently purchased a home that was in desperate need of duct cleaning--there was literally black animal hair coming out of vents.

I received a few quotes and Banner quoted a great price and already have good ratings from other customers. They were also able to schedule me 2 weeks before their competitors.

Ben came out to clean the ducts, he was very conscientious of the property, putting down blankets to protect my new carpets, and then he got to work! He was thorough, personable, and did a great job. I'm very happy with the clean ducts and I can already tell a difference when the furnace kicks in.

I also had my furnace stop working properly and Banner was able to send out a technician the day before the duct cleaning. Ellis came out and diagnosed the problem, ordered the part, and fixed the issue very quickly.

I'm very happy with Banner's work and their people and I'll be using them again in the future.

Yearly maintenance that was done thoroughly and efficiently. This service also expedites any needed repair throughout the year.