Reviews of local pros in Spokane, Washington

John was a huge help in figuring out why my furnace wasn’t working. He came the day that I called and even showed me how to fix my problem if it happened again in the middle of the night. Great service! I’ll be a repeat customer.

We have used Smith Heating & Cooling for 15+ years and could not be happier with their service. We just recently moved into a new home and was very unfamiliar with the furnace and had no idea the last time it was serviced. Talked to Kyle and he had an appointment set up within a day and around the time I was off work. Steve came out and was just wonderful. He explained the furnace system and central AC system and did all the maintenance within a timely matter. Thank you Steve for showing us the furnace and AC system and letting us look over your shoulder why you performed the maintenance. And thank you Kyle for the quick turn around time. You guys rock and we highly recommend you!
DeAnna and Beatrice Herrera-Clause

I got four quotes before choosing Smith. When preparing a quote, Bob Smith spotted an excellent route for the high-efficiency furnace exhaust ducts to travel out my half-basement---better than was noticed by two of the other three guys. Jim did a speedy, no-nonsense, professional job installing the Payne furnace and AC. Of course, the test of time is the real test, and results for that aren't in after just two weeks. But the 2-year labor/10-year parts warranties, and the pains Jim took to get things right, give me confidence.

i have-not had heat in our home for 7 days. so thankful that smith and heating came over today and installed a new system. took a few hours, but it was totally worth it, the house is finally cooling..
we have been working with them for over 8 years.. love their work. would always used them. thanks so much smith and heating, thanks to john and his team..

Would not use them again.I had them install a water heater for me. I had to set up the code inspection myself, and it violated code. They would not fix it. The plumbing lines they did to connect it leaked. They wouldn't fix that either. I placed a total of 10 calls to their office to resolve the issue; they returned my call twice and kept telling me that they would send a tech out. The tech never called to schedule, but showed up at my door unscheduled one day about two weeks after these calls and said he was sorry it had taken so long, he had been sick. By that point I had already called another company to fix the issues, which was another bill totaling $1,511.23. The owner, who did my bid, was nice and knowledgeable. His crew were nice but obviously lacked knowledge and skill, and the communication from their office was horrible. DO NOT USE!!!!

I've used Smith's several times now and they are an absolute pleasure to work with. They helped save me a ton of money and have been awesome in giving advice. For example, Jim and John took time out of their busy schedules and came by our house to help me ensure wiring was correct on a fix I was making. Can't recommend enough.

I do not recommend them. First of all, they would not provide a plan for the ductwork for my new house. They then did not follow basic HVAC standards ie put ducts at the end of the duct trunk, piled flex ducts on top of esch other like spaghetti thus, limiting airflow through the ducts, left gapping holes at all of the ductwork joints including the vents where you could see through the corners & sides into the crawl space, they cut corners, the filter housing looked like a diy disaster & had excessive airflow around the filter. Their work is sloppy & an embarrassment. I would not recommend them.

These guys killed it for me. I needed a motor and circuit board for my furnace and they hooked it up. Under promised and over delivered. I even had received a superceded part and thought it was wrong, the shop manager helped me and got me going straight. Thanks for all the help.

Smith did amazing work for me this week. Stipulations in a sale agreement for my home requires that I had my furnace and AC inspected and cleaned. I could not get anybody to do the work. One company said they were booked solid. Two companies didn’t even bother to call me back! When I spoke with Lisa at Smith, she was helpful, sympathetic, and willing to get me scheduled prior to my closing date. I had two technicians, Jon (AC) and Andrew (furnace). These guys were friendly, kind, and good communicators. One awesome aspect of the transaction is that I got text updates prior to their arrival, so I knew when to expect them. Jon got waylaid at the job before me and he was courteous enough to call and let me know. This is extraordinary customer service. Highly recommend!

My furnace had been having issues so I called Smith. They had a tech out the same day, found the issue, fixed it up and charged me a very reasonable amount. I will definitely call them again when I need a full furnace replacement. Highly recommend.

Installers were knowledgeable, explained the new system well, took time to answer my questions. It seemed like they were very thorough in installing the new furnace and heat pump well. I needed a new part that was not part of the installation, and they ordered and installed that before they left.

Braden was friendly, professional and very knowledgeable. I wish he had fixed the issue we had, he tried. Apparently, Our unit is too old. Looking forward to working with him on replacing it.

Braden was fantastic, thorough, and very helpful. R&R Heating has always been good to use with our HVAC issues and this time was no different. Thank you!

I needed a second opinion after another company came out to do a sponsored service to my furnace- you know, the kind that gets them in the door and then try to sell you something. The technician that came out heralded impending doom and my furnace (which has never had a single hiccup) had moments left until it shut down.
The technician sent out by R&R was thorough and so courteous. He said my furnace has NONE of the issues “identified” by the crooks in the pink trucks and some of the things they were supposed to service they didn’t even touch. Finally, they didn’t charge me a dime. I am so relieved and grateful. This local business has my lifetime allegiance!

Josh discovered there was another problem with the furnace after fixing the first issue. He went above and beyond to get the 2nd part needed delivered quickly and to get the furnace completely repaired. RnR will always be my first choice and I highly recommend you use them.

I’m sure that the cost of repairs is ridiculous everywhere.
I’m sure they’re not the only ones. But when I have to pay twice as much for labor than the part cost, and by the way, it was under warranty It does not make me a happy camper. especially the fact that this is the second major part that I have replaced in my carrier furnace that was just put in, in 2022. First time was 18 months after it was put in and this is about 44 months. Service has been great that’s not been a problem. I just feel like I’ve had two major problems with it and had to pay the first time to have the part shipped and then just for the labor to install a part this time, of course, I understand there has to be a fee to have The problem diagnosed. I just want to make sure that everybody knows that Karl and Braden were excellent and very thorough. The girls in the office I’m very professional and helpful and always friendly,except for Sarah. I think she’s an AI Or a set up recording that only knows a few commands, I don’t think she is a real person. If she is, she doesn’t listen

Brian, from R&R heating did a wonderful job on our new heat pump. both the guys here were polite , professional and knowledgeable they were here on time and finished as promised, price was extremely competitive. would not use anyone else but R&R

Karl was timely, and systematically solved the issue with hot water restored in the most direct manner. I appreciate R&R as a company. All of my experiences have been similar with knowledgeable, practical service members who address the issue in a straightforward and honest manner. They are a model for good service in a time when that can be a scarcity.

Karl Beaty did a great job replacing our igniter switch on our furnace. After multiple attempts at trying to fix it ourselves, he got it fixed and installed right away. We finally have heat and we are so happy. Karl was friendly and nice. Highly recommend R&R and Karl.

From start to finish my experience with R&R was fantastic. Emily assisted in making my yearly service appointment. She also answered several of my questions.
The communication with R&R was great. I received text and emails about upcoming appointment. Was notified with a call from the technician that he was on his way. And also received text and email with technician photo and name from the company.
Alban arrived and once again my questions and concerns were answered and addressed.Alban explained what was done and offered advice.
I like the fact that I will receive notifications for Spring tune up and that I can request the same technician.
Thank you !!! 😊

Mr. Karl went above and beyond our expectations. Professional, polite, prompt and very thorough. We had another company come out a week prior, to our dismay, but Mr. Karl restored our confidence in mankind. Highly recommend. We are customers for life. EXCELLENT!