Reviews of local pros in Spokane, Washington

We had Jeremy and Kyler come out and they did a phenomenal job with installing our mini split! He was super easy to make the best plan on where to put the outside unit and wire it! They were both super professional and not a bother! I work from home and they were respectful of that!! Keep up the amazing job and thank you for your hard work!! I hope Cougar sees this and appreciates all the hard work the technicians do! Kyler just wanted to say good luck on your training down the south ID!!! Fantastic job!

Edit to respond to their comment,
The $200 was to cover damages to my siding. I would not be able to get that fixed with $200. As you can't find that siding any more. Just getting someone out here to do the work would cost more than $200 not counting material. I had to have another technician come out to fix the mini split head inside but he did not address the issues outside so I will be attaching a picture of what he fixed that was left.

DONT USE THIS COMPANY WORST SERVICE.

The quality of service has not been good they left a mess around my house and in my house. They used my personal ladder cause the crew that came out did not have a ladder I do not recommend them. They were suppose to come out today almost a year later and I never got a call from them and they have missed their time window and wasted my time. I attached pictures so people can see the quality you get with this company. This is what 22k will get you.

Better company to go with is bills heating better price and better service as I had another family member use bills heating and spent less and they came out after install and checked their quality and made sure they were happy with their service.

Diagnostics & repair were done by Gunner, Zane, & Dillon over 3 weeks' time. The replacement & installation of the entire HVAC system was professionally done by Trevor, Kieran, & Chase. All of these guys were very knowledgeable, respectful and friendly. We highly recommend Cougar Heating and Air Cooling.

The technicians who came out were clean, polite, and quick to get in and get out so we could get back to our shenanigans. They were also very careful and watchful of our cats and that we have two that don't exactly get along. They tolerated supervision from our calico cat. As people who have lost a pet due to careless technicians, this meant a lot to us, and we didn't even mention this to them. They had quick response time as well to get the process started, from the call to schedule the appointment, the person who came out to assess the situation, the person who came out next to set everything up and then service.

I had a great experience with Cougar Heating. The technician Zane, was extremely professional and efficient, getting everything done quickly without cutting any corners. Also, very patient in explaining the services, making sure I understood what was being done and why. Excellent customer service all around, I highly recommend Cougar Heating!

I called Cougar to replace my water heater because they were the ones that replaced my furnace and AC unit 3 years ago. Although we hit a couple of snags they handled it professionally, took ownership of the issue and stayed until it was the way I needed it to be. What started out to be a 2 hour job ended up being 4 and a half hours. I don’t fault the company or the installers because they fixed it right away and didn’t try to reschedule. In the end, I am very satisfied and will definitely use them again.

Dylan promptly arrived to the appointment that we had set. He was personable and professional. He wore disposable booties in the house and started work immediately to analyze the working of the furnace and water heater. We then went outside and made sure that the air conditioner was working properly. He left me a detailed service order on the HVAC. I would not hesitate to recommend him and Cugar Mechanical.

Zach through Cougar Heating & Cooling was fantastic! He answered all of my questions thoroughly. He was very transparent about the information that he could give me. He was able to answer my questions, and was able to get me scheduled to meet someone who can discuss our furnace replacement parts and pricing. 5 star rating!

Chase came by was gave exceptional service! He was very informative and helpful! I just bought our home and will have many major projects coming up. You can bet if everyone at Cougar is like Chase, they will be our partners as we turn house into our home!

Technician was polite, resourceful and efficient. We have used Cougar for the past two years to service our HVAC and have been very satisfied with their work.

I think his name was Zane. When I greeted him at the door and he introduced himself. I immediately noticed he had shoe covers with him. Being a retired HAVC service technician myself and knowing what a pain they are I told him not to worry about putting them on, inspite my telling him he still said he was going to wear them anyway. After explaining to him what my concerns were he immediately formulated a service plan I stopped back and just watched him work. I was pleasantly surprised with the skills he was demonstrating.

Dylon did a great job tuning up our furnace and explained the parts that were showing age. He was very through and answered our questions not to mention polite. You should give him a raise!

We received a special offer to get our furnace looked over and Cougar heating and air conditioning sent Zane Olsen to check out our system. He was very thorough and discovered that we've got some problems. He helped us get things started to head in the right direction to get our heating system repaired. We received another follow up visit within a couple hours to continue the process. We're looking forward to dealing with cougar in the future.

Great service by Brendan. He was patient, thorough, and friendly, and helped uncover some great things during our furnace tuneup. It was my first experience with Cougar and I would definitely use them again. Price was fair.

Technician Chase came out for a maintenance cleaning on a 30 year furnace and some where in the process the main control board died and would automatically control the blower motor. Well Cougar Mechanical graciously replaced a $1200.00 board without any additional costs! They really are a reliable and trustworthy HVAC company.

This company is definitely about helping their community and people in need! Heather was amazing with communicating with me via text. Our tech was Zane! This would’ve been the 3rd winter without our furnace working, Zane was honest & upfront. He took his time and explained everything. He then made an appt to have someone come out to help with replacing vs repairing, they sent out Mat. I didn’t have the pleasure of speaking with him but my daughter did & she said he was very understanding, determined and willing to try and help us, with me being disabled & on ssdi. We then got a call from Travis who was also very helpful! Zane came back out & did the repair l, very efficient, very thorough & did not leave until he was 100% sure we were good! These 4 people are true ambassadors for cougar heating! I will forever be indebted to them! World class service! Thank you so much Zane for repairing our furnace! Thank you Mat, Heather & Travis for helping my daughter and I, plain and simple you guys made it happen! THANK YOU!!! You guys definitely blessed us! See you guys in the summer for maintenance on our a/c

This company was great. I had a confusing booking experience with another company that left me with no one coming out to fix my furnace, and Cougar was able to get someone out to my house in just a couple of hours on short notice. The technician they sent, Chase, was determined to make sure I had heat for my children before he left and I very much appreciate that. He was very friendly and did an amazing job. Thanks again!

Had an issue with my heater and they at first said they could come out the next day. But called back and were able to come out same night, find the issue. Give great information. They were not able to fix the problem that night due to parts needing to arrive, however they left us with 2 heaters that were very powerful and kept us nice and toasty! Came out the next day, fixed it all and were so kind and informative the hole time.

We cannot be more thankful for Zane O.! This morning at 4 we noticed our house was a bit cold. (It always happens on the snowiest of winter mornings, right?) My husband is a handy guy and was trying to figure out what was going on with our furnace before calling anything in. Unfortunately it was a job out of our hands. We called Cougar and by 10ish Zane was out here addressing our issue. He quickly assessed the problem, luckily had the exact part we needed on hand and fixed it quickly. He stayed an extra 15min and insured the issue was fixed. SO GOOD TO HAVE HEAT AGAIN! Zane was super professional and we are grateful for his service and for Cougar!

Thank you thank you thank you!

I requested a long overdue HVAC service for my huge furnace and heat pump system at a fixed promotional price, and even though it was the end of a long day, their tech Travis still wanted to come out. After Travis spent nearly a couple of hours inspecting my system and taking the time to explain things to me, Cougar sent another tech, Edson, to come back in the morning and continue the evaluation for another hour. Both Travis and Edson were very professional, friendly, and knowledgeable. They pointed out some signs that my system was at the end of its life expectancy, yet they didn’t push me into spending any money but to be aware of the issue and potential failure. I think Cougar lost their shirt on my service call, but I know who to call when the time comes for a system repair or replacement. Thank you Travis and Edson and Cougar team!

I had issue with our home thermostat for HVAC and called Cougars HVAC service for help and they immediately sent us technician Zach. He was extremely courteous, professional, kind, and efficient and fixed our issues right away. He did clean up the areas and make sure everything is working before he left our place. His service was amazing and I really appreciate him and cougars for excellent after service and customer service!