Reviews of local pros in Spokane, Washington

Great care was taken with the system maintenance and how the system works was explained. Was advised about something needs to be taken care of. But that everything is running smoothly. Technician Brandon was informative, polite and even covered his shoes when entering the house. He explained what he inspected and how to care for maintenance wise also something I need to take care of he advised me. Very happy with service.

Chase was amazing he looked at my furnace that another company looked at and screwed up. Less than 24 hours after that other company it quit working all together. Less than 5 minutes after showing up and talking about what had happened he had it up and running again. I still need a new one but now have time to financially plan for it. I fully recommend cougar heating and air conditioning. Especially Chase.

Zachary was a bad inspector. I have an older furnace, and my wife had to be there instead of me during the inspection. Zach started off rambling of all the probable issues he'd find with such an old furnace. After inspecting, he found "all sorts" of things, holes in the heat exchanger, no safeties, open switch, but didn't want to show any of the findings because he already put his tools away. He also said he had a headache, probably a carbon monoxide (CO) leak, but in order to do a test he would have to call a supervisor out, so he had my wife sign a waiver instead. Quoted $5k for a new furnace. The whole interaction sounded suspicious. I rushed and grabbed 2 CO testers and both read 0 ppm at the vents and in the furnace room. Called another HVAC company for a second opinion and even his professionally calibrated CO tester said 0 ppm. There was no leak. Turned out there was also nothing wrong with my furnace except a couple things that needed cleaning. Zach just tried to take the easy(profitable?) route, and although $5k is a good deal, my furnace works and is safe, so I don't need a new one.

Im am extremely satisfied with my experience. Mark got me set up i got an appointment by the next day and it was installed on a Saturday morning by Chris and Zack. All permits were pulled and i got a very fair price on water heater plus I recieved an upgrade to commercial and a discount. The staff at office kept in contact to make sure everything went smoothly. Thank you cougar heating

Very impressed with the technician that worked on our furnace. He was very knowledgeable and not afraid to explain everything to me. Very courteous answered all my questions with real and precise answers. I will continue to use Cougar Heating for all my furnace and heating needs and I would highly recommend them to anyone that needs furnace work.

We were having a non emergency issue with our furnace, and they got a tech out to us the next day. Our tech Zane was friendly and extremely knowledgeable. He found and fixed the problem I'd called about, then stuck around to fix another one that I didn't think could be fixed. He answered all my questions, and patiently explained the problems and solutions so that someone who knows nothing about furnaces or wiring (me) could easily understand. Much appreciated!

I had a 25 year old gas hot water heater furnace, and ac system replaced. They were there the day after I ordered it, and finished it quickly that day! I recommend the company and these knowledgeable installers...Chris, Zach, Theo, and Brandon! Well done, and thank you!

We had a water treatment system installed by Comfort Heating and Cooling. The initial installation went great. Like some retrofit projects, things changed. Comfort Heating and Cooling and our sales representative Evan went above and beyond to make things right. Paul, our installer did a fantastic job. I would recommend this company to family, friends and anyone else I know. They have excellent customer service and I can’t say enough great things about Evan! He was in constant communication and even showed up to make sure everything went smoothly for the installation.

Chris was awesome, He explained everything in detail, and show us how to work our new gas furnace, Zack was awesome too very hard worker quiet but very nice he’d answering my questions. I thank him too. Cameron did a great job with electricity nice guy too!

I had Cougar Heating and Cooling come service my fireplace using their $29 special coupon. I had recently used this company for the first time to have my yearly furnace and hot water service.Jake was my technician for the fireplace. Jake was on time, courteous, considerate, listened to my needs, utilized his time well, and provided answers and feedback to my questions. From scheduling to service time was great! I would recommend Cougar and Jake. Great job team.

Our heater went out and stopped working so we called cougar heating. They were able to get someone out to do the repair within 24 hours of calling and were able to get our furnace working that night. Our tech Gabriel was excellent! He was extremely kind and courteous and very knowledgeable. He did a great job going over our options and everything service wise he did after he was done. Highly recommend!

Chase was our technician, and he was very professional as well as knowledgeable! We had our furnace serviced and he walked through everything with detailed explanation which I found very helpful. I would definitely request Chase in the future for any HVAC needs of ours, and recommend him to anyone looking for maintenance or repair work to be done!

The repairmen from Cougar Heating and Air were professional, polite and friendly in their work and interactions. They completed the installation of a new furnace as scheduled and each of the 3 men were respectful and thoughtful as they worked. I highly recommend Cougar Heating and Air and will use them again if needed.

Dillion came out to assess the furnace I purchased 9 months ago and was having a problem. He was professional and extremely knowledgeable. After a thoughtful discussion, he had Cougar set up an appointment to address the issues. I was very impressed with him and would use Cougar in the future.

Cougar installed a new furnace for us about a year ago, and my wife called them yesterday for an issue with noise while the unit was running. They had a tech out to us the next day, and he immediately found the issue and corrected it. The tech, Zane, went above and beyond by correcting another issue we didn't think could be fixed and hadn't asked for when scheduling the service, but we are beyond excited to have everything working better now than the day it was installed.

Overall, my experience with Cougar has been great across the board. Techs have always been professional and friendly, and the service has always been on time and exceeded our expectations.

Jake, the tech that came out was great. Professional but easygoing. It was like talking to a friend. He gave our furnace a tune up and cleaned up after himself. I even got a call a half hour before he arrived. Great service.

Thank you Cougar Heating for sending Zane over to our house. He came in and quickly determined what was wrong with our hvac system, proposed a solution, and got it repaired. He also reviewed, at our request, the old hot water tank we had. He offered multiple quotes one of which we accepted. They were back the very next day. Terrence and his assistant arrived with our new hot water tank and did a masterful job of removal of the old and installation of the new. All the techs showed great professionalism. We highly recommend them.

10/10 experience because my provider has expert industry knowledge and is a good guy!! He went through ALL the steps to get my heater running, an absolute must for Spokane Winter. A real blessing and peace of mind.

I recently had a new water heater installed. Lauden and Evan were professional and easy to work with. They did a great job and I'm very pleased with the work they did. They even swept the floor when they were done. I have recommended them to all my neighbors.

Zane performed the annual maintenance on our furnace. He was able to provide a quote on the fly for doing annual maintenance on our tankless water heater which he also completed during this appointment. Big time saver for me!

Zane also explained the outcomes of both services and what to keep an eye on. Great experience overall and I'd highly recommend Cougar for your HVAC and plumbing needs.

Chris and the team were great! As first time home buyers, I had a lot of questions upgrading to a heat pump. Chris answered all of my questions, explained troubleshooting and made me feel comfortable when I had to have things explained in more detail. I normally don't leave reviews, in fact this is my first but their work and kindness needed to be praised! I will definitely be recommending them to friends and family and will be our heating and cooling guys for life! Thank you Chris and the team at Cougar Electric!