Reviews of local pros in Spokane, Washington

Chase came out to my home to provide a quote estimate for an old ac freon and pump disposal. He came in on time as advertised, gave a few suggestions and pointers on my current heating/cooling situation, and advised on the best route to improve energy efficiency. Very pleasant gentleman, an absolute pleasure to chat with. Highly recommend working with the team

Amazing workmanship with meticulous attention to detail!!!! We had a new AC, furnace and filtration system installed and all the guys did an outstanding job!!! Chris, Zack & Chase came out on a holiday to install our new systems & we are so grateful for them!!! They took great care of our house with meticulous concerns for even the smallest details!!! Would definitely give them all a 5 star rating!! Thank you so much!!

Woke up on a Saturday morning with no no heat and two kids with cold feet! First time home owner with virtually no know-how to figure out what the heck happened.

Called Cougar and they had someone here within 2.5 hours. Very affordable fee ($79 on a weekend!) to come out and look, and everyone I spoke to was wicked nice. Thankfully, what happened was a quick fix, and they didn't charge for anything more! No pressure or nickle-and-dimeing.

Zane was the technician that came out, and not only was he incredibly professional and polite, he didn't seem to mind my very messy and cluttered house, haha! Thank goodness it was an easy fix, and Zane took the time to be thorough and double check things, and showed me what he did so I would know what to do next time. He was incredible!

Happy to be a customer, and will be a loyal one from now on! (Hopefully I won't need it again any time soon, but I know who to go to when I do!)

Thank you, Cougar team!

This crew Lauden, Nate, Wyatt and Parker are polite, knowledgeable and meticulous about the process and equipment. It is so good to see people who take pride in their trade! This crew was clean and efficient. New furnace and AC. New cap on the chimney.
Cleanup was perfect 👌 5 stars plus.

Don't use Cougar Heating, AC and Plumbing.
We had a large amount of water collecting around our furnace and called Cougar to diagnose the issue. The first technician charged us for a diagnosis but didn’t find the real cause — the water problem continued exactly the same after he left.

After I called to report that nothing had improved, Cougar sent another technician. While this second tech was investigating, he attempted to turn off a valve — and that’s when things went downhill. The valve immediately began gushing water, something it had not been doing before he touched it. He was unable to stop the flow, and now it was necessary to shut off the main water supply leaving us with no water.

Cougar then sent out their plumber, who told us we should consider replacing all the shut-off valves in the house. The plumber replaced one valve and a supply tube — but this repair only addressed the damage caused during their own service call. The total bill for that visit was $861.89, in addition to what we had already paid for the first (incorrect) HVAC diagnosis.

Even after paying nearly $1,000, we still had water around the furnace. Fortunately, a friend referred us to her brother-in law. who correctly diagnosed and fixed the issue quickly.

In our experience, Cougar misdiagnosed the problem, caused additional damage, and charged us for their mistake.
1. Picture is after Cougar "fixed it." Looked the same as before they "fixed it twice!!!
2. Picture is after our friend's brother-in-law fixed it.
3. Invoice ..notice the invoice. HVAC Tech attempted to shut off angle stop this made the leak worse.
4. What Cougar said caused the leak
5. Where the leak was coming from and friend's brother-in-law located. He dug out around the vent pipe, sealed and fixed a crack in it then finished the job with foam. Water from sprinklers and rain was causing the problem.

Amazing! Thank you for the prompt courteous service!!! Our 20ft ceilings are a challenge with the smoke detector at the peak highest point, but was a breeze for Miguel and team! Thank you!!! Highly recommend Holiday Heating & Cooling!!

Ryan was professional, knowledgeable and he made excellent recommendations on upgrades to consider for our home. He was proud to represent Holliday and did so knowing he and his Holliday team would get the job done correctly and safely. I know I can trust Ryan and his team to be fair, honest and trustworthy. Thank you for your integrity, it speaks volumes!

Joe at Holliday was GREAT. He is a detailed and careful communicator, explaining details to people who don’t know the lingo, and he was patient with us as we navigated different options and pricing. We’ll be sticking with Holliday for the future.

Very pleased with the quick response, diagnosis, and repair. Joe Horn was professional and knowledgeable. I would definitely call Holliday again and request Joe for future service.

Spencer was so nice and incredibly thorough. He addressed all of our concerns and even fixed the weird noise that we couldn't replicate while he was there. Call Holliday for the best!

Anthony and his team did an incredible job. We needed our old AC and furnace replaced and they worked all day to ensure the new units were not only up and running correctly, but that the home was well equipped to handle them. They were professional and very knowledgeable and answered all questions I had.

We received quotes from other popular companies in the area that did not offer this level of service, sense of urgency, or competitive prices. I highly recommend them to anyone with heating or cooking needs!

Nick arrived on time to perform maintenance on my HVAC and heat pump. He was extremely knowledgeable and helped determine I had an issue with my thermostat not connecting to my WiFi. He went above and beyond to try and resolve an issue with my thermostat.
Overall-extremely satisfied with the service he provided and the friendliness from all the staff that I have talked to. Highly recommend using Holliday Heating!

Alex from Holiday Heating and Cooling was excellent. Great service. Explained everything to me and kept it simple so I could make the best decision for the parts I needed. Gave me time frames for all the work so that I could continue to do what I needed to do.
Professional. On time.

Holliday heat/cool/electric has given us 2 services in this house now and both times we were very happy with their work. They are thorough and don’t rush quality work and will explain each finding or issue even if you need some stuff repeated if like me, you don’t know HVAC like the back of your hand.
Many service technicians and even whole companies will constantly be balancing good work with speedy times and being squishy on prices or future service/equipment needs. From the 2 Holliday techs I’ve worked with, Steven a few years ago and Jory today, I found them very informative and effective at communication and the hands on work. They aren’t cutting corners or checking their watch to hurry up, they’re understanding the situation, diagnosing/repairing/documenting any issue, then explaining it well and then reviewing solutions whether that’s work today/future or new equipment or work in the future.
Jory used a camera system to examine and then show me each rivet/weak points in my heat exchanger among many other points of inspection. He explained what the options are and completed the rest of the work on the furnace and AC. I appreciated his thorough work and you can tell he’s a very kind guy and hardworking technician. I’ll be calling them again for any follow up work so I know it’ll get done whatever I need, first try and not skipping any due diligence.

Zak and his team were very informative and thoughtful on there approach to installation of our new furnace and ac. Took time to explain things when I had questions. I would definitely recommend.

Nick did a great thorough job on my furnace and heat pump. Very nice and professional and I will certainly ask for him the next time.
I would definitely recommend Holliday Heating and Cooling to anyone.
Thanks Nick!

Daniel Rogers did a great job! Got us up and going on our old furnace! Very professional and knowledgeable! We will go with Holliday when we purchase our new furnace and AC! Awesome experience!! Thank you!

Had a great experience with my technician, Nich Goss. Super professional, friendly, and went above and beyond in answering questions I had about my system in general. He gave me pointers on ways to improve efficiency and get more output and even gave me advice on how to become an HVAC tech!

Would highly recommend these guys for your home and their system “tuneup” is very reasonably priced.

Technician “Alex” was very professional, friendly and personal. He worked quickly and efficiently. He explained clearly everything he did.

Call in was answered promptly, scheduled for the same day. Connor contacted us prior to arrival, listened closely to us describe the issue. He set to work to find a difficult wiring problem, took extra care to wear shoe covers and explain each process he was undertaking. Easy to talk with and very knowledgeable.

We are so happy with Holliday! They were quick to respond, and our technician was very knowledgeable and professional. Thank you, Daniel. We are warm and toasty now after your great repair work. Happy New Year!