Plumbing reviews in Tacoma, Washington

Inspected some minor leaking from aging heater. Found some accumulation of wall mold and recommended me to a company to access the extent of the mold issue. In the meantime remedied the dripping to my satisfaction. I have found the technicians from this company who service me to be truly helpful, knowledgeable and professional.

We ELven ELderly's had No heater or fireplace action for awhile ..... our old heater ran it's course (20yrs)!!! Then finding A heating company Accommodating Scott was an Angel to our HVAC Needs.... Thank FatherGod we discovered Mercurio's/ HVAC!!!!! We received glorious victorious service ⚙ tech men each one did their part ....Arnold simply cared & forebear the Zing, Nate the happily ring, and Chris the furnace ping Made..... Anew Heater installation Experience 2026 victorious glorious Entanglement!!!!! THANK YOU MERCURIO'S for "Now Cozy Winterize Townhome" 😂 Hahaha

Mercurios is a class act. Had them install a new furnace and heat pump. They show up on time. They’re always communicating when they’ll be at your residence, from the estimate through job completion. Their techs Jeremy, Mason, Rich and Tegan did an awesome job. Patient, took time to explain what they were doing and were transparent about their products and craft. What stands out to me however, is the detail. Wearing booties when entering your house. Using covers to hide outdoor refrigerant lines. Careful sweeping and inspecting of my garage floor for screws and nails. Competitive bid too. I was impressed.

Mercurios replaced our failed HVAC system today. The guys were all great and did a fantastic job. Of course getting a new system wasn’t expected or cheap but everyone from their sales guy Tony to the install crew Max and Eric made the entire experience as pain free as possible. I would highly recommend them to anyone needing HVAC replacement or service .

We had a window of 12-5pm for an appt. Kevin showed just after 12:00pm which i appriciate not having to sit and wonder for 4-5 hours when will they show. Kevin explained my options clearly and we are taking the next step to fix our issue. Would recommend to anyone needing HVAC service or repair.

Fast, next-day service was greatly appreciated. Tyler, our HVAC tech, was knowledgeable and very friendly. He fixed the issue quickly and shared helpful information about our system and the maintenance services Mercurio’s offers. Thanks a bunch for keeping us warm this winter!

My basement bathroom shower and toilet were backed up. David S. showed up same day, and was quick and thorough. Scoped my whole drain from toilet to Tacoma sewer line and explained the whole thing to me. And he was super nice! This was my second time using Mercurio’s, the other time my furnace went out. Same thing- super nice guy, very thorough and fast, took time to explain stuff. I loved it. These are the guys I call from now on without a doubt.

Jayden was great. He thoroughly communicated what was needed and was very patient during his visit while I hectically tried to figure out how to unlock a door in the rain. Really appreciate his laid back manner and how quickly the job was done.

I absolutely love everyone that is ever come to the house to do any work for us. All of them are very nice very professional and very courteous. Did have some rough spots with office personnel, but discussed with the operations manager, Angie White and all seems to be completely resolved now. Very much looking forward to continuing to do business with Mercurio’s in the future!

We chose Mercurio's for our HVAC purchase and install a few years back and continue to take advantage of their maintenence plan.

Joey performed our annual service this year and it was a great experience. He was approachable and polite, thorough in his inspection and maintenance and respectful of our space.

I had a visit today from mercurio's Kevin was my technician he was awesome took care of everything, talk to me about my unit and recommended replacement because it's 24 years old. I've been with this company and the previous company for about 30 years. I can't say enough they've made me very happy and they look out for me.

Really disappointed with Mercurio’s. I was told I’d receive both a military discount (2%) and a 2% cash discount for paying in full when discussing the HVAC ($18,000) and water heater ($2,700). When the invoice came, neither discount was applied. I had to email multiple times just to get the 2% discount acknowledged and even then, they acted like I was out of line for asking about what I was promised. They told me they “don’t bundle discounts” because I already had another promotion for october?? (what). That was never mentioned before the sale in person.

What makes it worse is that they installed the most basic, bare minimum water heater, and the invoice didn’t even list the brand or model just a generic line item with no details. They told me its would quantify for the tax credit but it doesnt. For what I paid (2,700), that’s unacceptable.

Another issue is that during the install they removed roughly 10 pounds of copper piping and replaced it with PVC. Before the job even started, I made it clear that any valuable metals taken out of my home were mine. Yet no one explained why all that copper was removed, where it went, or why it wasn’t set aside for me like I asked.

It feels deceptive and unprofessional. I did everything right. I paid in full, communicated clearly, and followed up but somehow and still got shorted on what I was promised. Once they have your money, it’s impossible to get anyone to fix the issue or take responsibility.

If you’re thinking about hiring them, get every promise in writing otherwise you’ll spend weeks emailing just to recover what they said you’d get upfront or worse never.

I scheduled an appointment last month to have a Cadet wall heater and thermostat control replaced and your service was excellent! The technician was wonderful, communicated well and was here on time and got the job done right! Excellent customer service and a technician (electrician?) who knew what he was doing! Thank you!

I had an outstanding and amazing costumer service experience with Joshua today!! He explained everything throughly with me while servicing my unit, letting me know his findings of possibly equipment needed to keep my heating system functioning as a well oil systems! He was very professional and a caring and compassionate attitude!! I really appreciate Joshua coming out today!! I would definitely like to have him come out for any future needs pertaining to my heating system!! He deserves a 10/10 rating!! Thank Joshua😊

Kyle Brown and his assistant Max, were very thorough, friendly and professional. They finished the job in one day. Donny also showed up to do the hard job of getting between the rafters in the underground space to take out old AC lines put in new refrigerant lines for heat pump and another Kyle, an electrician, hooked up electricity and had to get in to tight space too. Kyle Brown explained what was going on throughout the process. It was great team work! My husband and I highly recommend and appreciate the Mercurio’s team including Joe who gave us the bid. We are super happy with our new Bosch heat pump!

I love Mercurios. They sold us an air-handler and heat pump in 2024. They were awesome! The team showed up and were very professional and friendly, and set an accurate expectation for the work to be completed. Jesse came over to our house yesterday, 10/13/2025, for our annual inspection and he was fantastic. He was very patient and answered all my questions. He made me feel like I was his only customer that day. It is obvious to me that Mercurio's takes the customer service portion of their business very seriously! Thank you for a job well done!

The appt was supposed to be $120 with a potential tune up, to not exceed $248 I believe. No tune up and it still wound up being $243. I tried to call to discuss this before leaving a review because I genuinely liked using Mercurios. It’s easy to make an appt but not easy to discuss how that appt went.. I’ve used Mercurios multiple times for my clients hvac servicing but I’m sure this is where we part ways. Paying $243 to tell me the gas is off is not ok.

I made an appointment because I thought Maybe I’m doing something wrong with the thermostat.

I had an issue getting my car to start which led me to be 25min late. The tech chose to wait but threw it in my face at billing.

When I told him the appt to “diagnose” was supposed to be $120 he responded with, “well we did have to wait 30 min for you”. No, you CHOSE to wait. I’m sure it benefited you as much as it did me.

The tech went in the attic and outside to the gas meter. $120 turned to $243 and he fixed nothing. $120 I’m ok with but $243 is insane and I won’t be using Mercurios again.

Andre was very professional and friendly. He double checked everything out and let us know how our system was running. He was knowledgeable about extending our membership with Mercurios and we were quickly able to sign up and continue our great experiences. Next time we need services we will definitely ask for Andre.

As Always great service! My tech Andre was great. He was very thorough when servicing my furnace answered all my questions, He also gave me a pamphlet with all the new things that Mercurios has started doing. — I always prepay ahead for my furnace to be serviced for the next year, and I learned that they now do two services a year for the same price, As well as a few other new things.

When speaking with Amber to change my service date she went above and beyond to give me a different day that works better for my schedule.

As a small business owner, I know how important reviews are. I would definitely recommend this company for all your HVAC needs.

I always get nervous about calling maintenance companies because I never know how much it’s going to cost. Now that the temperatures are getting colder, of course our heater stopped working and I panicked because I was afraid it would cost more than I was ready to pay right now. We only recently moved into our home and our unit is older so I was worried that it was just done . There was a Mercurios Sticker on the unit that showed they had serviced at previously so that is who I called. They were nice right from the beginning and even texted with me to answer a lot of of my questions. When Simon, our technician came out, he was courteous and smiling. I explained my concerns and he was straightforward, explaining everything that he was going to do to help us. He had everything working within an hour and did maintenance on the system as well. He was so accommodating that I even signed up for their membership plan so that they can continue to maintain the system. It is refreshing to have a happy, honest, straightforward, technician who was responsive to my concerns. I will definitely be using them moving forward.

Brian T was so great: timely, professional, patient and got the job done in less than three hours. He worked very cleanly and replaced our kitchen sink, plumbing, including an old galvanized pipe that had been cracked when another plumber used a snake too aggressively. He explained his whole process and provided great photos. He will be our first phone call next time we have a plumbing emergency.