HVAC reviews in Madison, Wisconsin

Had a pipe burst in the evening. First place I called couldn't come until morning. After contacting All Comfort Services, Thor got here in less than an hour after my call. Although I was able to turn the water off, it was very reassuring to have the pipe fixed ASAP. Thor was professional and explained things well and in a very friendly manner. Office staff also replied to my questions very quickly. I would call them again.

It was a pleasure to work with All Comfort. Billy was able to quickly submit a very competitive quote for a furnace and air conditioner combo and answer all my questions thoroughly. The installation was scheduled quickly and was completed very well by experienced technicians Michael and Dylan. Throughout the process, the team's professionalism and responsiveness clearly stood out. I would gladly recommend All Comfort.

Great communication and excellent service! Devin provided options for a GFI outlet that kept tripping as well as placement of additional outlets in my garage. I signed up for the Comfort Club membership for the convenience and peace of mind that my home’s electrical, plumbing, air conditioning, and furnace will be maintained.

We had questions about the operation of the humidifier that's built into our furnace. TJ did an excellent job of diagnosing the issue (needed to increase water flow) and explaining the system. As a member of All Comfort's Comfort Club, I was surprised at the cost. I thought it would be included in my membership, since no parts were needed and the visit was short. But service was great.

Great service and quick installation. We were happy to hire a local company with many years of service to our community. I took away 1 star only because there were a lot of screws left on the basement floor and some in the driveway. If we had gotten a screw in a tire that would have been an expensive fix. I would ask that the team do a more thorough cleanup when finished. But we are very happy with our new furnace.

We have used All Comfort Services since we purchased our home in 2014. The maintenance and service provided were always top notch. We had a technician, David out on the coldest night of the year and he was able to get us a couple of days, but we ultimately needed a new furnace. Will came out to show us our options, and got us set up with a new furnace and AC. In just a couple of days, two incredible technicians, Mike and Dylan, came to install. They were so professional and respectful of our home. We had contractors in to work on a different issue and they were very respectful. While needing to replace your furnace is never the best news, All Comfort Services made it completely painless. We cannot thank them enough for their time and excellent service! Would highly recommend! ⭐️⭐️⭐️⭐️⭐️

All Comfort Services was amazing!

After scheduling with a different company, that took 10 days for their "project manager" to come out and provide no help or information about my situation, I contacted All Comfort Services. They had a knowledgeable technician at my house less than 24 hours later. The technician explained my situation thoroughly and provided me options to resolve it. When we decided to replace our water softener, the technician started immediately on the work and completed the work within 2 hours. The pricing was transparent. The technician explained everything to me before leaving and provided clean work leaving behind no mess.

Thank you to Ariana and Rich at All Comfort Services for taking care of my problems so quickly!

I hired All Comfort to perform a furnace tune-up. The technician spent over an hour in the basement and then informed me that my heat exchanger was cracked, causing high CO levels, and that I would need a new furnace. I was scheduled for a follow-up appointment with a salesperson.

When the paperwork arrived by email, there was no mention of a cracked heat exchanger, which immediately raised a red flag. To be sure, I contacted another HVAC company for a second opinion. Within minutes, the second technician discovered that my heat exchanger was not cracked at all.The real issue was that the gas pressure valve had been turned up, leading to the high CO readings.

Not only was the initial diagnosis completely false, but I also doubt that All Comfort actually performed the tune-up I paid for. The condensate drain and pump, which were supposed to be cleaned, were clearly untouched (see photo).

When I called to report what happened, All Comfort quickly refunded my money — which I appreciated — but I’m still out the cost of the second company’s visit. Had I not trusted my instincts and gotten a second opinion, I could have spent $5,000 unnecessarily on a new furnace I didn’t need.

Hiring them for a “tune-up” turned into a very unnecessarily stressful experience

Unload long time

Good source for Heil parts.

They only sell to dealers. Interesting business model.

I have had two stellar experiences with TradeWinds: an AC replacement in 2019 (during the infamous 100º+ heatwave that year) and a furnace tune-up in 2022. They are professional and courteous at all times - and non-scoldy too. (It had been a long while since I'd had a furnace tune-up and I KNOW it was ugly in there.) TradeWinds is my go-to for anything HVAC related. They're awesome.

Alan was very knowledgeable and made good suggestions, which were very helpful for me (a first time homeowner). The appointment was at 8, and he showed up right on time, which I appreciated. All in all, my expectations were exceeded and I'll certainly use TradeWinds again in the future.

We had mold removed from our house and needed to get a commercial dehumidifier quickly. We called TradeWinds in the morning while the mold was being removed; got an estimate a few hours later and had the unit installed the next morning! The technician was so nice and installed the unit quickly and gave us all the information we needed about the unit. Thank you TradeWinds!

I engaged Tradewinds for a second opinion on our 2 yr-old Lennox furnace which another reputable HVAC company (but not a Lennox dealer) said had a cracked heat exchanger. Alan is clearly experienced with Lennox. He thoroughly examined and tested the unit and found no problems (no excessive carbon monoxide, combustion and gas pressure within normal limits, no corrosion). We greatly appreciate the work of Alan and Jace and the responsiveness of Jordan in the office. We will be a Tradewinds customer in the future.

Ken did a fantastic job. Tradewinds got me in quickly and was able to find the faulty Lennox motor the same day. First time using them with nothing but great things to say.

March 2021:

I'd like to update on my original post. Since TradeWinds put in the new furnace and AC for me years ago, the new Android based tablet controller unit has been functioning erratically from time to time. For example, in the winter time I'd like to set my thermostat to 67 at all times. but the unit would adjust itself to 72, automatically, without any manual input from anyone. At one point, it happened 4, 5 times in a single day. I requested TradeWinds to come in and take a look. Amid Covid, Ken was able to come in, all masked up and kindly went through the diagnostics with me at my house. He then followed up with his contacts at Lennox and colleagues to come up with different proposals and solutions. A couple of weeks later, he voluntarily suggested to come by again and replace some wiring work, ALL WITHOUT ME ASKING. When he came back, he discovered the original wiring was all weird (i.e. from basement to 2nd floor then back down to first where the thermostat is located.) that was a surprise to him (and me). He did not complain once (I assume he didn't allocate enough time for the work originally); he came up with some clever solution to put in a new wiring system for my whole unit, with great patience. After all that, Ken went through the whole diagnostic steps once again to make sure everything was in working order. This whole experience working with Ken was FANTASTIC. Great customer service work, Ken!

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It's a pleasure to work with TradeWinds. Obviously not everyone replace their AC and furnace often; when you do I highly recommend the team at TradeWinds. First Duke came to my place, took a look around, listened patiently for my needs and complaints. Then he used all of that information to put together several proposals for me to pick from. We then spent the next month going back and forth several times with my constant questions and change-of-minds. Duke never seem to be bothered. Finally I decided on a proposal and time for the install! Ken and Alan were the install team. Both were super courteous and very nice to work with. They showed up on time, putting down tarps and shoe wraps to keep my floor clean of dirt. They worked nonstop for 6+ hours, not even stopping for lunch! When Ken and Alan took away my existing units they also put many anchors down to keep my existing duct work secured. When they installed the new units, they tightly wrapped around all the new fittings, secure them with anchors in several places. At the end, the new setup almost looks like an art piece! At the end of the day, they never showed tiredness; still patiently explained everything about the new system to me, down to minute details.

I don't normally write positive feedback on services. But TradeWinds team really left a very positive impression on me. I certainly do not mind recommending them to anyone who has HVAC needs.

Duke, Alan, Ken, you guys are super!

Guys showed app on time, we're friendly. Replaced our old boiler in 1 day. Redid all the piping to the boiler. It looked like a work of art. I would highly recommend Tradewinds for any of your needs ken and the crew where awesome one of the most professional jobs i have ever been involved with .

Ken, Alan and their crew did a meticulous job installing our new furnace, air conditioner/heat pump and humidifier. Their attention to detail and professionalism in dismantling the old system and installing the new system were amazing. They arrived promptly, skillfully fabricated all the necessary ductwork, programmed and taught us how to use the wi-fi enabled thermostat and left the work area clean. It was obvious that they took pride in their workmanship. I could not be more pleased with their work and would highly recommend them.

My furnace/AC had an alert code issue and they tried to diagnose it remotely. It worked temporarily but when that ultimately didn't fix the issue they came to my home and took the time to repair my system.

They were thorough, generous, and repaired the alert code.

Incredible business and highly recommend!

When I discovered our AC was not working, I called TradeWinds. Ken was in my area and was just finishing a job. He arrived at my house in 20 minutes (pure luck!) and diagnosed the problem. The condenser was shorted out. Ken gave me several options, and I chose to have a Lenox AC installed. Alan and another tech installed the system 4 days later! Fantastic service!