HVAC reviews in Madison, Wisconsin

Our AC went out during the first hot week of the summer and TradeWinds was the only company that was able to fit us in the next day. Ken was very professional and explained what the issue was and how he repaired it. We thought the price was very reasonable, would recommend TradeWinds to a friend.

2023 review:
Ken and Brandon from Tradewinds were prompt, professional and thorough with our HVAC tuneup today. Tradewinds installed a new HVAC system in 2021 and it's been working well.

2019 review:
Tradewinds was one of four companies to respond after I reached out through Yelp very early on a Monday morning. They were the only one to say they were happy to help and could call us back right away. (The other companies’ responses were rather generic.) Not only that, they were able to visit within just a few hours in peak summer season, as well as travel from the way opposite side of town from where we live. Ken Jung was professional, friendly, knowledgeable and efficient. I thoroughly commend him and Tradewinds for the excellent service, explanations and price. We will definitely work with Tradewinds again.

Kenn, Duke, and their team do a great job, and at competitive prices. They are responsive and professional. We have used them at many of the properties we manage, and we've used them at our own homes too. We highly recommend TradeWinds!

I'm in the commercial facilities management business, so I understand how the installation of a heating and cooling system should proceed. From the start, the people at TradeWinds were the most thorough and professional of anyone I invited to bid on our job. Our house never had AC, so this was not as routine as most jobs. TradeWinds staff were not just interested in selling us mechanical equipment, they made sure we received the most optimal system. They spent more time than anyone examining the house and made sure they specified the correct equipment (with no attempt at upselling us on units we didn't need.) On installation day they did not leave until every detail was exactly as it should be, for a price that extremely competitive. Professional, courteous, and fair, I have been recommending them to anyone I know who is looking for heating and cooling work.

Had a really fantastic experience with TradeWinds. They came right away, did a thorough check on my furnace, and were able to replace a busted part same-day. Also, clearly very knowledgable and willing to share and patiently explain all their findings. Will certainly call again in the future.

We were so impressed with the work done by Tradewinds. They were so respectful of our home while doing the work. They gave us the time we needed to learn the new system. We trusted them completely and highly recommend them to anyone who needs work done or a new system put in!

Could not recommend Tradewinds and Ken enough. Professional, honest, responsive, and kind. Ken explained the problem we were having and then saved us thousands of dollars by hunting down the replacement piece we needed. I’m a realtor and give out Ken’s name all the time because I know he’d take the best care of my clients.

Was able to setup a AC checkup quickly over the phone. Got a specific time they would be at my house unlike other area HVAC dealers. The appointment was within 10 days of my call again better then others. They were very thorough and explained what they did and what repair would be needed. Was happy and will be using them for the Furnace check in the fall.

We are so pleased with Tradewinds! At every turn, Duke, Alan, Ken and their team were thorough, professional, and very prompt. We contacted Tradewinds about installing mini splits in our apartment and upon his first visit for an estimate, were immediately impressed with Duke’s knowledge of industry standards and felt confident trusting his recommendations. We are so glad we did! Duke patiently answered every question we had, talked about all the ins and outs of installation and usage, and encouraged us to visit the Tradewinds office to see the product in use. Duke and his team ensured things moved as quickly as possible-- it was less than 5 weeks from my first call for an estimate to us enjoying a cool, quiet home. This includes the time we spent contemplating the decision and delays in shipping due to the pandemic. We could not be happier with how things turned out. The day of installation, Alan, Ken and team were responsive, courteous, and very careful in their work. They explained how the units work and made sure we understood maintenance and care. My partner and I were both working from (our small) home the day of installation which made for a unique situation but Alan and Ken could not have been more unobtrusive or considerate.They handled all necessary paperwork for a manufacturer’s rebate that lowers our cost. We give Tradewinds our most enthusiastic vote of confidence and are grateful to benefit from their good work.

I had a great experience with Tradewinds! My furnace went bad while still under warranty, and after getting the runaround from a few HVAC companies in town Tradewinds came in and quickly worked out the problem, and scheduled me for a full furnace replacement the next day. They got me a quote within a couple of hours, and worked out the warranty discount with no problem. The work they did the next day was neat and clean, and it looks much much nicer than the previous install. They were honest and skillful, and I'll definitely call them again in the future.

Had a 31 year old furnace that finally bit the dust. Ken quickly diagnosed the problem and found that the bearings, seals and wires have been burnt out. He provided reasonable options for alternative replacements with great value for the price. When they came to install the new furnace, Ken, Allen and co. were extremely professional, punctual and patient. They answered every question to the best of their ability and made accommodations for adjustments on the fly. Definitely recommend.

These guys are great!! They were able to get out next business day and installed a garage heater for us. Did an excellent job, very professional and reasonably priced. For what a garage heater costs everyone should get one installed. Happy Wife, Happy Life!! Thanks again for the Excellent Service!!

Ryan

Called TradeWinds after our furnace had stopped working and they were at our house to inspect the furnace within an hour of calling. Great to work with, explained the options and features of each new furnace to purchase when we knew nothing about furnaces. Will definitely give them a call again to come out for inspections and when we have HVAC issues again.

Ken came to install a humidifier on our existing furnace. He did a great job and was very thorough, explaining what we needed to do to run things smoothly. Thanks again for the reasonable price and great service! ~Melody

We had our furnace stop working on a Sunday, and they were available immediately (within an hour), for a fair off-hours service fee.

Unfortunately they did not have the parts on the truck to finish the repair, and we agreed to wait a day until Monday to finish the job instead of opening the warehouse for an additional off-hours weekend fee.

While not ideal, that seemed fair. However, they really did not want us to be without heat for the night and decided to install a temporary part to get the heat working for the night. This was done at no charge, and they still returned the next day to swap in the final part.

Additionally, they found a cheaper part that was compatible and were able to reduce the cost an additional 200 below the original estimate.

Really great service, communication, and professionalism.

Very responsive to request for quote, followup inquiries, and informative about WI Focus on Energy rebate and applicable federal tax credits.

Very knowledgeable about heat pump and furnace combinations that were best suited to our home including return air ducting/ filter. Also, they gave clear and concise instructions of new smart thermostat.

We highly recommend Trade Winds.

Tradewinds serviced our heater today and did a very thorough job. They even put booties on over their shoes. They were professional, polite and respectful and pointed out something that will need to be looked at when it’s air conditioning weather. Thanks for a job well done!

These guys are passionate about all things HVAC. We utilized them several times and had a great experience each time. This last time, our furnace had a broken inducer motor. Ken went out of his way to locate and install the part and had us up and running in no time. Also gave us some maintenance tips to keep the unit running. Amazing service at a great price. Highly recommended.

Thank you TradeWinds. Thank you installers Ken and Alan for your excellence your outstanding professional customer service installing/replacing our old furnace boiler.
From the first contact to until the work was done nothing but excellence. Our family can have peace of mind as winter is around the corner that our home will be warmed. TradeWinds is a company of true exellence. Courteous, respectful, honest and above all professional. We will recommend friends, family and acquaintances to have their air conditioning and heating needs done by TradeWinds.

Our heater had issues on an 8 degree day, and Tradewinds was at our house within an hour of calling on a Friday afternoon. Our thermostat dropped 3 degrees in 90 mins.

Diagnostics, new parts and a clean out, was all done by 5pm. Our house is now toasty warm and we are so grateful for their prompt, professional service!

Our AC unit stopped working at the end of last summer even after a repair a few months prior to that. Contacted a few companies and TradeWinds came out better priced and had a very detailed proposal and quote. They installed the AC unit on May 13. All employees were friendly and they took the time to do a thorough job including patching old openings that weren’t needed anymore. The final product looks amazing and we can’t wait to try our new AC unit. Would highly recommend TradeWinds for AC work. We plan on having them perform maintenance on our furnace in the fall.