HVAC reviews in Milwaukee, Wisconsin

Great staff and very helpful. I admit sometimes they dont have what I need/want. However their customer service is as good as it gets. 5 stars!

I'm a HVAC service technician and I called into the Lenox tech support line. Initially I was not too satisfied with my experience because of the extremely long wait on hold, after over an hour on hold the gentleman answered and then hung up. We were having some issues hearing each other so he tried many times to reach out to me again to make sure that I was taken care of. I believe his name was Deric. I was very pleased that he continued to reach out to me in order to help me with my ongoing issue that is now resolved thank you so much.

Fantastic store to work with. I called in and was taken care of right away. Orders are always correct, customer service reps are always polite and courteous and they care about my business. Clearly setting the bar higher for the other distributors in the market. Well done Lennox Parts Plus.

Great friendly staff...nice place

You guys need a new procedure on how you handle your furnaces. Too many times we un-box these furnaces in the customers basement to find it dented from shipping and handling. It’s getting old. Get it together Lennox.

Central Milwaukee Heating & Cooling fixed our AC the same day. Very satisfied.

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

Very reliable service

Great friendly fair company

Call couple of times and left messages. No return calls.

Was difficult to get ahold of initially, but very responsive after that

Lots of problems but probably the best we can expect during COVID.

Called four times and left a message, never received a call back. Guess they don't want new business!

My wife and I had a great time dealing with people in the office and the technicians. Very smooth process having our furnace replaced.

Kettle Moraine Heating & A/C installed a new A/C in our home last week. We cannot say enough about their professionalism & meticulous work. Andy, Dan & Jeremy worked tirelessly (in a VERY HOT attic) to get the job done right. Our new A/C is quiet, cools the house quickly, and controls the humidity beautifully. THANK YOU, KETTLE MORAINE HEATING & A/C!

So the first guy who came out was pretty good. My husband explained to him that I'm immunocompromised, and so he agreed to wear a mask no problem, even said he would put it in the notes that there was a health concern. He figured out the issue, gave us a quote, and said someone would be back to do the job. Next dude shows up, and when I asked him to wear a mask he said they would have to charge $60! I said that's unethical, and that if I get sick I'm not equipped to fight off this virus, plus my immune system will attack my brain and spinal cord! So he put on the mask. And went about his work. Turns out that there was an issue with a part and that a new one would have to be ordered. The part was under warranty, but it would cost labor, which is $160 per hour. So he came back a few weeks later, put on the mask, and got the work done. I had started a stop watch when he arrived in the van, and stopped it after let me know it was finished. Came out to 3.5 hours. When he told me the cost, it was much higher than anticipated. I had him call my husband and the guy ended up calling hq, finally said the coolant was covered. He had said the cost for labor was $640 plus tax, and I asked him how long he put down for work time. He said 3.75. I told him about the stopwatch, and said he had to do the paperwork. I asked him if paperwork was done. He said yes. So, everything had been accomplished in that 3.5 hour timespan. Then, doing the math 640÷160=3.85...so I asked what gives. He called back to hq and said he would charge us a total of $650 which includes the tax. I asked again how much in labor, he said $620. But 3.75×160=600. I said his math was wrong. He came clean and said that hq told him to just charge us $620, which tells their "hourly rate" isn't based off of the number of hours. They estimate how long it will take, and even if it doesn't take that long, they charge you that amount.

We ended up not going with K.M. heating for the service we needed, but this was mostly due to timing and circumstances more than anything else. Our AC went down on a hot Saturday evening and KM responded Sunday morning and had someone out to look at our unit just a few hours later. They called us to find out our situation and then called again shortly after to confirm an appointment. We had a quote by Monday afternoon for a new system. They were professional and VERY responsive and I would recommend them based on this alone.

I have had 2 furnaces / ACs and a humidifier replaced by this company at two different houses. Their repair technicians have been nothing but honest, trustworthy, and reliable. Overall this company delivers quality service, fast and pain free installations, and quality workmanship.

I really dont know how this company is getting good reviews.
1. I had them review my whole house and provided feedback on the kind of HAVC I needed due to one room not heating well. Their recommendation was wrong because I still have the problem. I called to report that am still having the same problem and they promised to send someone who knows the system to come and check it. The man never showed up.

2. Come summer after the new HAVC was installed, I had another problem due to their bad installation. They realized the pipes was not flushed hence AC water was backing up into my furnace.

3. Finally I paid for their yearly maintenance. They did they work but after the work now my AC fan stops working every morning. Seriously. To be clear everything was working well before I engaged this company.

4. Now am calling to ask someone to come in to review the AC only for them to try to blame me for the problem. Really? wow

We are in need of a new air-conditioning/furnace unit and are in the process of collecting quotes. My husband called to schedule someone to come out and provide us with a quote. He stated another company was coming today to provide a quote. The woman on the phone stated how busy they were and that they have a list going of customers ahead of us. She said to call back after this company came to see if they can fix it. It sure didn't seem like Kettle Moraine Heating & Cooling was in need of the business or wanted new business at all. If it's this difficult to get a quote from this company for such a costly item, we're not interested in purchasing a new air-conditioner/furnace from them.

Needed our annual inspection/cleaning before the air conditioning season really gets under way. Bill arrived with in 15 minutes of the scheduled time, and called when he was about 15 minutes away to give us a heads up on his arrival. We also got a text messaage with his picture, and contact information, so we knew who to expect.

Service went fine and air conditioner is ready for the season, and everything else checked out fine. Bill offered to follow all "current" social distancing, including gloves, mask, too as well.

I don't know how the visit could have gone better.