HVAC reviews in Montgomery, Alabama

Adam was very thorough and informative. He is always very professional and pleasant to do business with. I hope to get him assigned to my service each time we are scheduled for service. He is so smart and I trust his advice and diagnosis.

We had some issues with our previous technician Tyron not completing everything that was agreed upon in our estimate but we called the office and the office staff was very helpful in sending us another technician to resolve our issues the next day. Kenneth and Darren came out and fixed everything and went above and beyond for us making sure we were taken care of! We appreciate them coming out as late as they did and making things right. I highly recommend them to anyone needing hvac work!

I love getting my service with Chads AC. John was amazing! He was very professional, super helpful, and provided outstanding customer service. He took the time to go above and beyond, even checking things he didn’t have to, just to make sure my AC was truly working the way it should. He diagnosed the issue quickly and solved it in no time. I really appreciate his honesty, thoroughness, and great attitude. Definitely recommend him if you want someone who genuinely cares about doing the job right!

Knowledgeable and friendly staff. Always easy to schedule appointments and good pricing. Adam has been my tech consistently and he always makes it super simple! He’s respectful and has taken great care of my homes system!!!

The technician Johan Walters arrived on time and was very professional.
He took the time to inspect the system thoroughly and explained the issue clearly.

I appreciated the detailed inspection and communication throughout the visit.
We are currently reviewing the repair estimate, but so far the service experience has been positive.

Thank you.

Mr. John Walter's was a blessing as he came in with courtesy and respect and was very polite. A hard and diligent worker that went right to the problem which my drain pipe was clogged and the sensor was causing the Ac not to turn on. He flushed it with CO2 and than we sucked the algae that was clogging it up and he cleaned and washed my system out, checked all freon levels and the system itself to ensure it would continue to be reliable. We worked well and proficiently with getting what was needed for the each task. He helped me put a 150ft hose back up that we pulled out to flush and clean the system. Thanks to Chad's timely response in coming out to check on my AC for a diagnosis and giving me a great deal on the membership prior to them coming out took care of everything. Thanks Mr. Walter and Chad's AC for quality service and knowledge that led to a great day that it was one less thing to worry about. God bless your business and your families that support your technicians and staff. God bless Mr. Walter and may he continue to walk in peace.

P.S. God is good, thanks be to God.

Sincerely,

Fred Worsham IV

Tune up. The service was great, but me not knowing with the AC Unit made sure that I understood what he was doing and what it would prevent further down the road. I have always like the company when they started off 12 years ago (unit still working) and still receiving the same quality service.
Thanks Adam who was my Technician.
Friendly and Knowledgeable!!!

UPDATING 3 months after services to show how my unit was left- trash everywhere, a new circuit board left on the floor, the sensor to detect a gas leak left hanging not connecting to anything, and the flute to pull the carbon monoxide out of my attic wasn’t even connected putting my household at risk of health problems. And this was after someone was sent out to “fix” the shoddy job the initial repairmen did. The response from the company means nothing to me since you couldn’t take ownership for your own employees mess of a job. The only positive thing I have to say is that at least they send someone out when you call but the level of competence can’t be high to work here.

I wouldn’t recommend if they were your only option. The technician came out and said we needed a new unit. He provided us with options and was thorough which led me to believe this was a company I could trust. Well I was wrong. They said it would take a few days for them to get all the parts so we scheduled a day and time for installation. The morning of I get a text that the repairmen were on their way and would arrive in 30 minutes. They showed up 2 hours later and without all the parts they needed. They worked from 10:00 until 9:00 and I was still left without a working unit. They return the next day and say the thermostat is the problem and replace it without permission, which still did not fix the problem. Come to find out they’re not even supposed to touch the thermostat, let alone replace it. Long story short, I had to call this company every day for NINE DAYS STRAIGHT to send someone out for my brand new unit that still is not working correctly. The technicians blame the repairmen and the repairmen blame the technicians. The people who answer the phone just talk over you and the company has no concern on what issues you’re having during 100° weather in Alabama with children in your house. I don’t expect to be treated like your only customer but I expect some sort of customer service after spending $9k on a new unit that didn’t work correctly for over a week. Please do yourself a favor and find anyone else to work on your a/c if you can help it.

I love Chad's AC Direct. Adam Armstrong did an excellent job! He was nice, cordial, and did a fantastic job explaining what I needed to do to save money in the future. I enjoyed his personality. He is a spot on technician. I highly recommend him for my continued service and anyone else who needs a technician that knows his job!

It’s all fun and games until someone gets hurt. The driver, a white male in his 20s with brown hair, was driving recklessly in his truck. This kind of behavior is nonsense and entirely avoidable. To me, it suggests he habitually drives with little regard for safety and may soon face the consequences of his actions. My wife recorded the incident while I was driving. I was in the left lane, going 76–80 mph, passing another car before moving back in front. Say what you will, but this young man needs to drive with more respect for others on the road. The ongoing road work on I-85 already makes conditions hazardous enough. Truck number AL Cert. #01250

Doug was very personable and knowledgeable. He was punctual and did his replacement and install of our toilet in a very timely manner. We have been club members of Clark’s for years. They assist us for our home as well as a rental property. We have learned the hard way. You get what you pay for. I highly recommend them for the experience and knowledge for what you need done. Put your trust in Clark’s. You can’t go wrong.

Clarks has been hands down the best HVAC company. There has been excellent customer service from the time I first called all the way to the installation of a new AC unit

Stacey Morgan and Justin Bryant provided me with exceptional service; they answered all of my questions comprehensively and demonstrated impressive knowledge regarding my concerns.

I called Clark Heating,Air Conditioning, and Plumbing on August 4,2025, because Hot Water Heater had minor corrosion, it was not leaking, the pan and Hot Water Heater was looked at thoroughly for leaks and there weren't any leaks at all or in the pan. I requested a estimate for the Hot Water because the previous owner purchased Hot water heater for $1200, the person on the phone stated that there wouldn't be a charge to give an estimate, this technician was in my attic for over thirty minutes, I didn't think he was ever going to come out of the attic, he finally came out of the attic and told me that my Hot water heater was leaking and that it would be $4000.00 for a new Hot Water Heater,it wasn't leaking yesterday, and he stayed a long time, apparently he did something to cause it to leak, there wasn't any leaking inj the pan. I will be having my attic, Hot water heater A.C. and everything checked because I don't trust Clark and their technician, because they are dishonest and not trustworthy, they used to come out to service my A.C, however, they were not rendering the service, they were doing nothing, accept looking and charging me for a service not rendered, bad business practices. I regret I called this deceitful horrible business, and the technician had the audacity to try and charge me $89.00 for causing my hot water heater to leak, I will know exactly what he did tomorrow we will have some one to find out what this technician did for that long time he was in the attic, it shouldn't have taken less than five minutes, they seem to have gotten progressively worse. I don't need any issues, and I certainly am not going to pay 4,000.00 fora Hot water heater, I am wondering what all he did while he was in the attic for so long, be beware and aware of this bad business, you have to watch every thing that they do, I will add some additional comments, after the inspection is done to determine what damage he might have caused while he was in the attic for over 40 minutes. I absolutely do not recommend this horrible, deceitful, and dishonest business.

Jarvis was very professional and communicated perfectly he gave clear indications to the problem and got it fixed in no time I highly recommend him for any hvac needs

SHOUT OUT to service techs Justin and Stacy for their expertise, professionalism and timeliness in doing a great job! You guys are the BEST! Couldn't ask for more friendly and personable guys to come into your home to do this job! My AC went out and I called Clark's to take a look. Benjamin came out first, and carefully conducted diagnostics and reached a conclusion that meant I would be needing to replace the unit. He explained as he went and showed me everything to my satisfaction. Scott then came out to take a look at various specs to determine the best unit for my needs. We had a great conversation, he's a good man! And then my great service team came and did the installation yesterday. They'll be back today for a quality check to make sure all is working properly. It is!! Apparently my AC has not been up to par for so long, I forgot what good AC felt like! It's cold! I could not be happier with this whole process... except for having to buy a new unit!! No one likes to do that! But if you need anything associated with your AC/heating/plumbing - CALL CLARK!! You will be in great hands! They know their stuff and they are good folks!

Put a call in to request a repair on our outside unit was told someone would be here within a 5 hour window. Jarvis, our technician, was here within an hour. He diagnosed the problem and had us back up and cooling within an hour. This is the second we have used them in five years and they have always been quick, efficient, and pleasant. We will definitely continue to call them for any needs we may have.

Outstanding service! The technicians (Doug & Hunter) were prompt, professional, and knowledgeable. They fixed the issue quickly and efficiently. Highly recommend Clark Heating, Air Conditioning & Plumbing.

I have a leaking faucet on my bathtub that leaks when I cut on the water to take a bath, also low pressure going on as well. I told the technician that came out and he did not want to hear what I had to say. I asked can they just put new fixtures on the tub faucet he said no that won’t solve the problem you need all of your pipes replace and the job will be 10,000 I think he could had came up with other solutions because I explained that I am a recent widow. So, I replied I hear you but I only want new fixtures and washers because they have not been replaced in about 10 years and then we will go on from there. I think they knew my house was old and they had already come up with that solution to get as much money out of me as possible. I am the customer and my needs were not meet. And by the way they charged me 89.00 for coming out to tell me they were not going to fix what I ask them to fix.
(PS The owner called me and apologize on the behave of his employee. I have used Clark Heating,Air Conditioning & Plumbing before and had a good experience on another occasion. The owner was polite and ask is there anything he can do to make it right. He will be giving me my 89 dollars back. Will I use Clark again I will and if I have any issues I will speak to the owner.)

Doug the Technician was awesome !
Clark’s Fees were astronomically OVERPRICED. for the service Needed,
Thank Doug and your Assistant

A/C went out yesterday evening. Called Clark Heating, A/C this morning and they immediately scheduled and dispatched a tech to troubleshoot the issue. My tech was Jason B. and he was nothing less than outstanding. He explained the issue in layman's terms. Applied the solution, and I'm back in the cool comfort zone once again ! I'd definitely recommend this company for all your HVAC needs.