Appliance Repair reviews in Gilbert, Arizona

Prompt service highlighted by a friendly, skilled service technician. Paul arrived within minutes of the appointment time, diagnosed the problem, reviewed repair options, ordered the part and set an appointment for the next day. No surprises ! Appliance Repair Pros will be our “Go To” repair service company.

I have had to call My Appliance Repair Pro a few times. They were awesome. So much so when my ice maker seized, I knew who to call. Paul had patience as he heard my saga as to th3 events that transpired. Then he dug in to resolve the problem! I was convinced I would need a new fridge, but Paul went above and beyond, coming out 4 days in a row to get it done! I am happy to report the ice maker is functioning perfectly! I can't thank him and this company enough! Fantastic customer service and just all around good peeps! For repair purposes, I won't call anyone else!

Thank you and well done! To begin with, I was happy to talk to a real person at the company and not an answering service. After I set up my appointment, I received a notification reminder about the time window of when the technician would show up. That was cool! Then I received another message saying the technician was on their way. Again, cool! The technician, Paul, showed up and was very helpful, professional and friendly. He figured out the problem, explained to me the issue and the recommended solution. I said go and right then and there he got on the phone and ordered the needed part, which was unique and not something he could get off his truck. The next morning he returned, installed the part, verified full operation, and my wife was happy that we no longer had a broken dishwasher. Great experience with both dispatch as well as Paul, the service tech. I would highly recommend.

Paul the repair technician was very professional and helpful. I work overnight and knowing this made it a priority to get to me as early as he could to ensure I could get some sleep. Customer service like this is hard to find. I would recommend you call them for any and all your repair needs.

Best service!! Jon is extremely professional and honest. He was able to come and look at my dryer pretty soon after it went out. Thankful for his service and will keep his number for any future issues.

Scheduling with Appliance Pro was easy and quick and the fee was competitive. Best of all, Paul did an excellent job repairing our freezer seal under challenging (very hot) circumstances. Paul has a positive attitude, knows appliances, and does his work efficiently. Our freezer is working great!

We had Paul out this morning to look at our washer, he was very nice and informative. We would definitely recommend him and use him in the future.
Overall a good experience.
By the way Karen on the phone was very nice 👍🏻
Thank you, Evelyn & Chuck
Mesa, Az.

If you know me I tell it like it is. Yesterday I called my appliance repair Pro, my refrigerator wasn't Cooling and in a couple hours they sent out Drew the technician who is awesome took a look at it and he knew what the problem was broken motor fan and the next day he came back like he said he was going to do, And hooked up the new fan motor, you see this is what I like on time very punctual and just take care of business, thank you my appliance repair Pro and drew. The cost less than $400.00

Had problems with my “brand new warrantied Apliance since the purchase Dec 2021 , now after a few puzzling updates regarding an escalation team I’ve been waiting for a call back for over 3 weeks now apparently they are pretty backed up . I’m going to have a chat with the better business bureau in regards to the matter soon . Looking like they don’t want to hold up their contract. I would highly advise against making any kind of purchase with this company unless you enjoy getting ripped off . They should be ashamed of themselves I can’t believe this is legal . Last time I looked at this review page it didn’t have all these brand new positive reviews.

I needed help with two of my appliances. The range and the refrigerator. Instead of creating one appointment with one service provider you charged me two deductibles, scheduled two different days, creating unnecessary wasted time for me and Tam was unable to find or fix the issue with my refrigerator. Very dissatisfied with SEARS Warranty Service.

Kyle was extraordinarily kind, respectful and methodical in his work! He explained what happened. A lovely competent man!

John (Technician) was very professional and nice. I give him a 5 for such an awesome job.

Completed job in a timely manner. Very professional and friendly. Spent time explaining all the details to me.

Appointment was supposed to be from 1 to 5 pm. Tech showed up at 930 am when no one was home. Didn't call or text beforehand. Then the tech closed the claim saying we denied service.

William knew his stuff, he's very knowledgeable. A very talented guy. Learned a lot about making sure the appliances you buy have adequate supply of repair parts not just a fancy name.

He rang door bell, I answered and asked him to give me a couple minutes, he said okay. He left the property after this and noted the sevice as complete. Terrible customer service.

Sears came out the same day they were called about my icemaker. The service repairman was polite and responsive. He fixed the icemaker on the spot. Tam was awesome.

Mike was courteous, called ahead, guestimated time and showed up on time. He was unable to fix my unit but did collect the $85 for the service call. Following up with Choice now....

Courtesy and professionalism.
Only complaint I have is it took almost 4 weeks to get here. One canceled appt and never could get ahold of a live person. But that is not the techs issue, he was great.

We appreciated the good service and considerationfrom Mark our service repairman.
But as the whole experience turned out there was a definte lack of quality customer service with no definitive answers from many calls made while being without a refrigerator for months during the hottest time of the summer. We were unhappy with the end results this time after all the previous years of being a customer of Sears!

JOHN WAS HELPFULL AND UNDERSTOOD OUR NEEDS ON SERVICED OUR APPLIANCE