Appliance Repair reviews in Gilbert, Arizona

Easy to schedule. Arrived on time. Very good communication .

No one came. No way to call and speak to a person (phone is all AI/automated). We had an a/c repair scheduled for Monday between 8-5. Monday at 1:32 the website updated, just after showing a technician was on their way, and we were notified by text and email that the parts ordered hadn’t arrived. Our appointment was moved to Friday between 8-5. Friday morning the site showed a tech coming after 3 PM. Then at 11 AM, I received an email with a receipt for services. I checked the website and it said the technician had arrived. No one was there. For 4 hours the site has showed that the technician is at our house. Again, no one is there. No one is working on the AC that is not working. Every phone number for Sears Home Services, every chat, everything available on the website is all AI. I cannot get a hold of a representative to find out what is happening. This is infuriating and dangerous. It is far too hot to go this long without working air conditioning.

Mark was absolutely the BEST service technician we have ever had in our home! I appreciated him calling that morning to advise me of what time he thought he would arrive and then texting me he was on his way. He was very professional and really took the time to dig into our refrigerator to get to the bottom of the issues. He even stayed late to install the new part. We want him to know how much we appreciated all he did! We’re so happy he got our refrigerator working. Thank you Mark!

I thought that because I bought my Kenmore water softener from Sears, their repair service would be reputable. My water softener is about 12 years old. I used A & E Repair Service about 10 years ago to get a small problem fixed. On April 1, 2024, my garage was flooded by my water softener, so I called A& E Repair Service again. A repair woman came out the next morning and was very informative. She ordered parts, took my money for the repairs and told me another highly trusted repairman would come as soon as the parts arrived. April 12 :The parts came on schedule but no repairman ever materialized. I called numerous times and was told they couldn’t do anything because their computers were being upgraded. They advised me to call back next week. April 23, 2024: I received a text that my service had been cancelled. Don’t use this so called service. They are dishonest! I’m going to report them to the Better Business Bureau!!!!

If I could give less than 1 star I would. I told them that no one was home until after 1:00. They send out at 11:00 on a Friday and he said would not come after 1:00 because it was his last service for the day. He did call and say they would reschedule for after 1:00 on Monday. I get a call at 10:00 and said he was on his way. I said it was scheduled for after 1:00. He said he could not do it as it was his last appointment for the day. He also suggested that I reschedule with a company that is busier. Really?

John was on time, was really nice, professional and explained what was happening with my refrigerator and the costs involved in repairing an 18 year old maytag. Unfortunately i decided it was too expensive be fixed but i was able to get another one delivered the next day. I would definitely use Sears appliance repair again.

Excellent and rapid work to replace heating element. Was running late due to path scheduling.

Tam did a great job trouble shooting?And once we received the parts he installed them. Thank you Tam. Warranty repair.

John was professional and courteous. Explained what needed to be done and worked in an efficient manner.

Technician showed up (both my wife and I were onsite in a hot home awaiting his arrival). Spoke to briefly and then inspected the unit. We didn't see him again (or hear from him). 20 min later, I discover that he has left. I check with my wife-she had no contact with him either. Our email shows that we have been sent paperwork (via email) that reflects his comments on what the issue is and that we have signed it. Neither my wife nor I signed anything! There is an attachment which is supposedly (one of) our signature and it's just a curved line.
We are upset in more ways than one.
His comments about the HVAC were at least partially inaccurate as he asserts that the A/C was set at 88 and the pressure was within normal readings. I took a picture after discovering his departure and the setting appeared to be ten degrees cooler.

Tech was very friendly but I had a working washer and after his visit I don’t have a washer. I’m not blaming the tech but he is telling me it will be 5-7 days for sears to decide what to do. I don’t understand that.

Our technician, Gerry, was very knowledgeable and conscientious. He was courteous, friendly and he was very careful to keep the area clean. I give him 5 stars!

John was great, and super helpful, but I had to take off a whole day b/c the window was 8:00 - 5:00. John showed up at almost 5:00. A 9-hour window is ridiculous! As it ends up I would not have had to take a day off.

The technician was fine and quick, However I was told when I made the appointment that there was a diagnostic fee of $129 and if I chose to go with the repair, the diagnostic fee would go towards that. The technician knew nothing about it and it cost me $409 with no discount of the $129 diagnostic fee. I would never buy another Kenmore appliance. Or have Sears come out and repair anything again they’re overpriced and do not hold to their word.

We signed up for a morning appointment slot. No technician showed up, nor did we receive any notification of a delay. When we called the phone number listed, the AI “assistants” had no information. We ended up cancelling our appointment after wasting most of a day waiting. Very disappointed.

Waited all day for our Service tech to show up to do repairs on our Air conditioner!! Took all day off from work from 8 to 5 pm. Said they wld be here by 2 then they kept pushing back time until almost 8 pm. Then my email showed No Time. I received no phone call or email letting me know that they would not be coming today. Very frustrating. Our tech was great that came and assessed the problem the first day, but it was the same thing. Took the whole day off from work. Ordered the part. Waited all day and nobody showed up!

Technician was on time and very professional. He diagnosed the problem and fixed it immediately. Was happy with the service provided.

I want to thank Cheyne Miller the repairman who came out to fix my washing machine. LG had sent out multiple servicemen to fix it, but none of them could figure out what was wrong. This went on for over 2 months, they even replaced all the major parts to no avail. It was great to have an experienced repairman to come out and finally fix it. I would highly recommend Tiger Mechanical and Cheyne Miller. Sandra McNeal

Great company to deal with. The technician was a consummate professional. He explained all of the issues with my appliance and fixed it in a very timely manner. I would highly recommend tiger, mechanical, for any of your appliance repair needs.

I had an issue with my fridge/freezer while still under warranty. The manufacturer used Tiger Mechanical for the repair and their tech guy (David) came out and did the repair. He was very professional and the unit works perfect now.

I am posting this message due to the company's complete lack of accountability and response regarding funds that were transferred mistakenly into their account. Despite repeated attempts by both myself and my bank—including numerous emails and calls—there has been no acknowledgment or effort from the company to resolve this issue or return the funds.
They are keeping the funds illegally with them.
This behavior demonstrates a disregard for basic ethics and customer trust. I strongly caution anyone considering doing business with this company: they have refused to cooperate or even communicate, keeping money that does not belong to them. I expect an immediate resolution and the prompt return of my funds. Failure to act will leave me no choice but to pursue further legal action and share this experience widely.

Buyers and business partners should exercise extreme caution