Appliance Repair reviews in Gilbert, Arizona

The Sears service tech was unable to fix the problem. He said he didn't have the necessary parts, and said he would let my home warranty co know so that they could someone who could. I waited for over two weeks in a state of heat exhaustion. Very frustrating.

Where are the options for NEGATIVE STAR ratings?

Absolutely horrible experience, first I'm told the part for my fridge is on back order (3 weeks) then when my repair date comes, the date is pushed back by more than a week. Finally on the day of repair, the technician comes on stated he's unable to conduct the repair due to a manufacturer warranty. As I'm attempting to find out the issue, calling the far from user friendly 1-800-Myhome phone number. The technician gathers the parts, and departs before I can obtain an answer.

Did I mention ABSOLUTELY HORRIBLE experience.

John was an exceptional serviceman. He fixed the refrigerator issues, was courteous and professional, and did an outstanding job

This individual gave my a wife a time he would be at our house and then showed up 20 mins late. He also had a pompous attitude and was very rude to my wife (very lucky I was not at home). He was upset that our dryer was on the top floor because he had to take his equipment up the stairs. He did absolutely nothing due to him not being able to read the serial # (dryer is 15 years old) which we told the person prior to the appointment over the phone (why send this clown if that is the case). Needless to say, our dryer is still not fixed and more of our time has been wasted. American Home Shield is the warranty company that recommended Sears, so please do not use this third party warranty company, as they are absolutely horrible!!

Dan was great. He let me know what he was doing every step of the way. Let me know the prices upfront so we could make our decisions. He was nice and friendly.

Tech gave me a call to advise me of the time frame that he'd arrive. He showed up on time. Really helped me out by working with my home warranty company. He explained everything well and I had no surprises.

I was pleased with both technicians sent to my house. I am NOT pleased with Sears Appliance Repair (A&E Factory Service)!!! I was given a 9 hour window (8-5) when a technician would arrive; the first technician came at 4:30 PM, the second technician came at 5:20 PM. They apologized that other service requests were added to their day. This scheduling problem in a total lack of concern for the customer. There is virtually no way to contact the company. Both of my days were wasted spent waiting on the arrival of a technician. I will be registering my complaint with 2-10 Home Warranty and suggesting that they NOT use this company.

There is no way to actually contact someone or share info. I have an issue with my AC and already had a technician diagnose the issue, and there was no way to share with the technician beforehand the diagnoses. Ended up being a huge waste of time

They did not seem to know what they were doing.

Thus far it’s been terrible. First app on was great tech came and order the part which came to my house 3 days later. Then the original service appointment was canceled so I scheduled another. Then today it said the tech was on his way and 10 minutes later they canceled it. And rescheduled it again. Not for another 4 days. It’s been over a week now and I have to wait another 4 days? When I call I get an automated message saying the part has not arrived yet it’s been here for 5 days!! Terrible service.

* Dan was able to fix it today without ordering a part. I was grateful for him "repairing" the mistakes the other vendor did and he made it right. He was able to do C&M on the dryer for an additional charge and I felt it was worth it in how detailed he was doing the job. He offered solutions and explained the process of what my options were which I appreciated.

I have never had service through you. The repair technician was supposed to show up on 6/20/2024 between 1pm and 5pm. No one showed up or called or anything. I did however receive an invoice for services that have not happened with my initials forged on the paperwork. Please delete the invoice from your records as this never happened.

My technician, James was very informative. He explained the process from A-Z. He alerted 📢 me with his estimated arrival, and projected repair completion times. He is a professional performer and he represents your organization quite well.

Austin was great!! Best service person we've had!! He seemed truly concerned about our situation and was quick to diagnose everything!! Even the problems that were most likely caused by our previous a/c company from 5 months ago on the unit. Hopefully we get Austin for the replacement to our a/c!!!

Was super impressed with Choice Home Warranty for their fast reply to the claim I filed on July 4th. The next morning I heard from Sears appliance repair that a technician would be here between 8 and noon. By 11am, 2 techs arrived and once problem was diagnosed, explained what it was and that they had to order the part. Jose and Brian were the techs that day, and both were great. Jose was training Brian that day. After part was ordered it was further explained that it could take 10 days to 2 weeks for part to arrive, so an appt. to come back and install it was tentatively set for July 23rd, however, if it gets delivered (to me via UPS) sooner, I need to call Sears Home Services to have techs come back out to install part. Well, I received the part on the 11th and began that day to try and set appt for that to happen. What followed next was beyond frustrating having NOTHING to do with the techs. Several different #'s to call ALL of which were the same automated voice and options which kept letting me know that my part hadn't shipped yet!! I'm looking at the part!! This went on for the next 4 days. Having Choice send messages to you and getting same answer back (part hasn't shipped yet) until call Choice AGAIN, choice finally received message that a tech would be out on the 16th. He came, was wonderful and fridge is working great now. I don't know the guy who installed the part on the 16th, but husband said he was professional and quick, and we're extremely happy with your service techs! That being said someone needs to address your system to assist your clients who need a tech to come back and finish up repair by installing part that arrived. Not being able to book 2nd visit to finish because of getting NO RESPONSE, ( because you're so busy?!) would've been easier to understand and have patience with. Being told over and over, by a robot, that the part sitting in front of you hasn't shipped yet, having emails that were replied to with same answer is ridiculous!! Please look into this. I'm pretty sure I'm not the only person you've serviced that has dealt with the same problem. Thank you

Booked an appointment, the tech showed up 6 hours early and left me a voicemail "This is Sears AR, I'm here, where are you"... At work, I set an appointment for a reason...

Called their support line and after you get through the prompt tree which has multiple dead ends that just hang up on you, you reach an Indian call center that doesn't help, they just push you to drop what you're doing to show up whenever the tech wants to arrive despite an appointment.

The "Sears Repair" name seems to have been bought out by a poor quality referral service for technicians with scam like undertones and zero customer service since they are hiding under the Sears name. Avoid this place.

EDIT: Their team responded to this review yet the phone number they provided for resolution goes right to their normal a Tier 1 Indian call center that still refuses to provide basic customer service. Ignored basic questions and just kept pushing to book an appointment, after transferring to "management", (which happened to have the same voice...) they did the exact same thing.

AVOID THIS SCAM.

Horrible experience I had to wait 2 weeks to get an appointment. My appointment was at 8 am to 12 pm. I took the day off so I could be here 12 went by still no show. Could not get ahold of any person everything is AI. They sent me a link to see where tech was. It said will arrive at 2:45. 3 O'clock passes still nobody checked 2 more hours it still arrive 2:45. Check link at 4:30 it know says 4:30 to 8:30 PM. 8 O'clock passes buy so I check the link again Now it says appointment is now for Aug 14th two weeks later. Needless to sat I Got very upset

William was our service technician and he was very informative and offered advice on how to avoid issues with our washing machine going forward. He was able to determine the issue causing the water to backflow in a timely manner and made sure to run different cycles to confirm the issue was resolved.

Mark was very friendly and professional. He knew what he was doing and took extra time to explain it to me. I would definitely ask for Mark again if I needed another repair. Sears is fortunate to have him as an employeeMark was very friendly and professional. He knew what he was doing and took extra time to explain it to me. I would definitely ask for Mark again if I needed another repair. Sears is fortunate to have him as an employee

The tech acted as if he did not want to be at work today. Paid the service fee and based on his report our claim with choice was denied. I have trusted SEARS for along time now but i would never call Sears for service on your AC find someone else.

My wife went to the website to schedule a service appointment for our freezer and dishwasher. She received responses through text. She was informed that a service repair individual would come and look at both appliances for a service fee of $129. Somebody showed up this morning only to look at our dishwasher. His name was Jacob and he was a very kind and helpful individual. My concern has nothing to do with Jacob. My concern is that I paid $125 to hear that we need to replace our dishwasher and that they aren’t going to look at our freezer without somebody else coming to pay another $129. If they told us that upfront, that’s one thing. I would have gone somewhere else. However, that was not communicated to us and that’s bad service. I will not be using this service ever again.