HVAC reviews in Gilbert, Arizona

Took his time was very thorough explained what he was going to do in detail, letting me know at the end if I had any problems to worry about very professional and hard-working

Upon receiving my no-cool call, they were able to dispatch Garrett the next day who arrived on schedule. Shawn later took the lead and was able to diagnose my issue quickly and provided an estimate for the fix on the spot. Shawn really knows his trade! They completed the job as soon as they received the needed part. Dealing with both the field personnel and the office was simply effortless and I would recommend Hicken Air to all my friends and family!

We just had a repair done on our AC unit. The repair was scheduled quickly. Sierra was great at keeping us informed on status of technician arrival time. The technician, Shawn, is amazing. Very knowledgeable, respectful and friendly. Thank you Hicken Air for great service!

The tech was on time, communicated clearly and was very thorough in inspecting my HVAC system.

Shawn was amazing. He came in and within minutes knew what was wrong and fixed it. He gave us tips on how to cool down our house quicker and was very pleasant to work with. Costumer service was very helpful when I called to set up the appointment and worked fast in getting Shawn out to the house. Great service.

My ac unit has been out off and on since June 4th and out now since June 30th. They have been out 8+ times. They finally put their ‘GM’ on it and days later responds with his next idea which is to wait for more parts. Now my kids are back in school and we are still unable to live in the home we pay for. It has been poor customer service from the very beginning. Never once has this issue felt like a priority to Hicken. And Progress Residential should consider using another ac vendor because this issue has cost progress at least $5,000 in hotel fees this summer.

The guys were professional and friendly. They answered my questions and I appreciated their timeliness and honesty

I truly enjoyed my experience with this company. They were very communicative, attentive and very quick to come repair my AC issue. Thanks to Orlando and Sid, the job was done quickly, effectively, and they both showed awesome courtesy by offering to put on booties as to not dirty up my home. A lot of people and companies out there don’t even consider or offer to takeoff their shoes or put on booties. In my opinion, that is very unprofessional, rude and inconsiderate to the homeowner. I truly appreciated this company all around! I would recommend them to anyone.

Hicken Air is a Great Company. If you’re looking for speedy service my AC wasn’t working and they got it fixed fast and working in the same day better than before . The Air Tech Ryan was a big help and provided great service to our family!!!

Hicken Air is a company filled with people who are willing to go above and beyond. Sierra is kind, professional, organized and in the details. She is awesome! Yvonne is kind, direct, helpful and professional. Daniel is one calm guy. He listens to concerns, protects his team and tries to find the best solution for every situation. Brett is hands down one of the nicest, honest technicians we have had at the house. He explains everything in detail and makes sure all questions have been answered. Matthew knows his stuff and works efficiently and with attention to detail. Shawn over explains everything and makes sure you understand exactly what is going on with your units. Every time he leaves my house, I feel like I could build an AC unit from the ground up.

Simply put, if you want excellent service, call Hicken Air. If you want to work with technicians that know their stuff and do so with integrity, call Hicken Air. If you want to work with an office staff that is BEYOND patient, call Hicken Air.

Trust me when I tell you there isn't a better AC company out there.

We’ve had a fantastic experience with Hicken Air, especially with our primary point of contact Daniel. We reached out via social media to several friends asking for an HVAC recommendation to replace our basement unit and Hicken Air was the most recommended. The entire process from receiving a quote to installing the unit was quick and seamless. Another selling point was Hicken Air’s warranty, which gave us the peace of mind that the company would be there to back us on top of the manufacturer warranty. Thanks Hicken Air!

Aaron H. Did a great job. He was very seemed to be very knowledgeable and knew what he was doing. He was professional.

I have never had a better experience with a repair man. Being home alone as a girl and having a guy come into my space can sometimes be uncomfortable and not always feel safe. I instantly felt comfortable with Orlando. And he went the extra mile and shared some tips to help me maintain my AC. Obsessed with him. Honest and kind. I’ll never use another company again!

Pablo was on time, he was courteous, he was kind, he was extremely effective in the use of his time in examining our three units plus the condenser in the attic. He was everything I could ask for five stars is in adequate to rate him he is a 10.
Martin Kempton

Keenan was a great technician and explained everything well and was very thorough. Great job!

Hicken Air was highly recommended to me by a friend who is a luxury home builder. I gave Hicken a call and they did not disappoint! Hicken Air’s bid was lower than my next closest bid by $1,000 and several thousand less than the other bid I got. They were super fast getting it replaced and cleaned up nicely when they were done. I have talked to 5 different employees during this process and they have all been friendly and professional! I’d give them 6 STARS if I could!

Ryan from Hicken Air did an amazing job fixing my AC. He was very professional, explained everything clearly, and got the issue resolved quickly. Highly recommend Hicken Air—especially Ryan—for any AC work!

Hicken Air provides consistent reliable service with a proactive and transparent approach. I highly recommend them for your home or your rentals.

Would not recommend this company. Sloppy tech left caps off outside unit, attached wrong picture of air filter trying to make it look like I didn’t changed my air filters. Tried talking about issues from the past work they have done and the billing department was very rude and unprofessional. Find a different company!!!

We have peace of mind knowing that Hicken Air has our back with the a/c in our rental. Our tenants are not the easiest to deal with and the staff at Hicken has been wonderful.

Where do I begin? Summertime brought the first heat, for the first time ever our unit kept throwing the breaker. I called Hicken Air, been working with them as far back as I can remember, I think they’ve been in the valley for 15 years or so. First guy I talked to was Shawn H. Friendly, extremely knowledgeable, likable and very professional. Shawn quickly knew we’d need eyes on the unit so he wasted no time and sent out Jeremy. No nonsense kinda guy. Professional, courteous and knows his stuff. The diagnosis…terminal. Top brass at Hicken Air sprang into action wasting no time in finding the best price for me making me and my wife feel like we were the only family in the valley. When I received the quote, I did my research and found I couldn’t come close ANYWHERE ELSE. Not that I would have, it’s just prudent to check. This morning Daniel (apparently one of several amongst their staff) knocked on my door EXACTLY on time. Introduced himself and his team and promptly went to work. Like a fine oiled machine the crew worked flawlessly timing their readiness to the Crane’s arrival to the minute. Out with the old, in with the new, like a ballet. I am SO impressed with this company. In this day and age where doing the minimum seems like the best you can get, it’s nice to see old school everything play out in front of my eyes. Thank you guys. This experience has been restorative and therapeutic for my hopes in the future of business enterprise in metro Arizona.