HVAC reviews in Gilbert, Arizona

Spoke with Scott on the phone, received immediate quote (which was never altered) after he had a chance to review, followed by a schedule date (next day!) should I decide to move forward. After that there was no pressure or sales tactics, just a straight-forward "here is what we can install at this particular cost, and here is when we can do it". The rest was up to me. The installers (Todd & Rick) showed up exactly as advised, did exactly what they said they would do, and completed the install as planned. They also took the time to help with reinstalling a faulty 2ndry breaker in my service panel which was identified during the power-up phase of the new unit, and they upgraded the new thermostat from a regular digital to a programmable digital before finishing. Note that the thermostat upgrade was a result of my miscommunication prior to the install, not anything that they did wrong. The upgrade took maybe all of ten minutes to swap one for the other. These guys were terrific, and I plan to make American Cooling & Heating will be my new "go to" A/C company!!

Honestly, I never take the time to write a review but I could not help myself this time. AC&H is absolutely one of the best customer service experiences that I have ever had in my 64 years. Not just the best C&H company, but from the top down, the best company period. If I could buy stock in this company I would do it in a minute. Have an issue that Scott and his crew can service and you will not be disappointed!

Solid installation job with the most competitive pricing, highly recommend Scott at American cooling and heating.
My first truly positive HVAC experience here in the Phoenix area. Straight shooters, no gimmick inducements or hyping of extra feature laden equipment. Todd's installation is top notch professional while maintaining a clean job site. Punnctual with timely communication. Delivered as promised. Highly recommended.

Terrific service and unmatched price.

I had my rooftop AC replaced. I obtained 7 quotes.

I obtained several quotes from the AC companies that advertise heavily on TV. Not surprising their quotes were significantly higher (to cover their advertising costs).

I also obtained quotes from AC companies with strong online reviews. Only one company came somewhat close to American Cooling’s price but couldn’t match American Cooling’s warranty.

American Cooling is run by Scot. He picks up the phone when you call. All the other companies I called had a dispatch person answering calls.

Scot has an extensive background in designing and installing large commercial AC jobs. So, residential work is very simple for him. He patiently answered all my questions and promptly responded, even on weekends. I’m so glad I went with Scot’s recommendation on unit size and unit type. He didn’t try to up-sell me (to make more money) and he didn’t try to down-sell me to make a quick sale.

I would trust Scot to replace my elderly mom’s AC and highly recommend him to my friends. He relies on word of mouth for business, not advertising. So, he has a strong interest to make sure his customers are happy.

Scott requires his installers to text him a complete set of photos of the finished work before the installer can leave. Scot makes sure the work is done right. He did just that for me. As soon as the work was done, Scot registered my unit.

My new AC unit is 4 months old now and it’s keeping me nice and cool during this hot summer.

If you read this far... here’s a tip. All AC brands, including Trane, use the same parts. Trane’s advertising makes it seem like they’re a premium brand. As a result, they’re able to charge a premium price. Scot does installs Trane. He quoted me the best price on a Trane unit but he quoted me an even better price on a RUUD unit. Very glad I went with the RUUD unit.

Just got 1 new heat pump package A/C unit from American Cooling and Heating. I solicited 4 quotes and American Cooling and Heating offered the best product at the best price by far. They answered all my questions and concerns regarding the system and the installation. Got the curve and unit really fast, came when they said they would come. Easy to work with. Installation very professional and clean installation. They registered the warranties the next day for me. I was a great overall experience and would highly recommend them!

When our a/c went out, I called American Cooling and Heating for a repair. The technician arrived within two hours! What a relief, considering we have a two year old in the house.
We were amazed by the technician's knowledge. He explained everything to us and it made us feel comfortable knowing we would have our unit repaired so quickly. He even showed us the parts. We had a working system within a few hours!
We were definitely impressed with the prompt service and would recommend this company to anyone because they were honest and professional and their prices were reasonable.
Thank you American Cooling and Heating for making the entire process so painless!

Just got 2 new AC Heater packages from American Cooling and Heating. I solicited 4 quotes and AMCH was by far the best price. They came when they said they would come. Easy to work with. Did a great timely job. Installation was clean and professional, they sealed and coated the units. They registered the warranties the next day for me. I was just thrilled with the overall experience and would highly recommend them!

I needed a new ac unit so I shopped online but was frustrated by the experience! All required that you fill out a form first and wait for a quote to be e- mailed. I just happened to get a person to speak to without the normal runaround. I talked to Scot who answered all of my questions as well quoted me a price for the whole job. Even when I called later on he honored the price he gave me with an upgrade for the unit that. I received the quote on was not available at the time. I was able to get the unit installed the next day and it was done professionally by Shaun and his helper. I can only say that I had the best experience throughout with an honest business. I would definitely recommend Scot and company in a heartbeat and you can quote me on that!

I had the company come out to check why my a/c wasn't blowing cold. They found that my compressor was bad and gave me a few options in to going about fixing it. I decided to go with a completely new unit because of the price of the compressor and a couple of other issues I was having with it (always needing recharged). Even though they were extremely busy and booked for the entire week, Scot got a crew over to the house. The crew showed up at 4:30 in the afternoon and I thought these guys would be drained from working all day. Boy was I wrong. The three came in like it was their first job of the day, happy and ready to get the job done. It took them about 4 hours to do a complete install. Never once did I here any negativity from any of them about the install. The crew was extremely nice and polite to talk to throughout the process. I would highly recommended this company for any of your a/c needs. I know I get hesitant about calling for a/c repair but this company makes it easy because you can trust them and the people they employ. 5 stars.

My husband and I called in a couple of AC companies that our neighbors referred to us. We don’t live in Arizona so we are depending on referrals. Though the two AC companies didn’t do anything or try to repair as they say we need a new unit. At this time of crisis this the last thing we wanted to deal with. Out of frustration for not having AC for 4 days I googled online and found American Cooling and Heating. OMG, this company is amazing. Scott sent his technician, Dave the following day after I spoke with him. Dave didn’t waste time unlike the first two technicians that came prior telling us we need a new unit. Dave fixed our AC within 20 minutes we have AC running and was told we don’t need to spend money for new unit. Peace of mind is priceless! Scott and Dave are the type of people you want to come to your home and trust that they would take care of you with excellent service and honest. Highly recommended with 10 thumbs up. Thank you Scott and Dave. Keep up your great excellent customer care.

Called this company because I was having a loud noise coming from the ac unit. They ended up not fixing the issue and assumed I was having cooling issues, which I had mentioned was not an issue. They replaced a motor, which they claim was the issue, but there was no cooling issue to begin with. They left even after I told them the loud noise was still present after the "repair". It was a Saturday, so I can see why they would leave so soon. I do appreciate them responding so fast, but I will not be calling them in the future.

Will never use this place again. Did not do the yearly service and did not finish work they were contracted to do by home warranty company. Pulled my thermostat off wall and I mean pulled it off not taking any care. Replaced it with a POS thermostat and it is now just hanging with the wires exposed. Will not return calls, text, or email. This place should never get any business.

***Took 2 years for this company to reply and when they get a bad review they claim they never did any work for that person. Sorry to say, yes you did and your company is a complete joke. Anyone who uses American Cooling and Heating be warned.

Fortunately, our unit went out in the winter and I had time to call around and get a couple of quotes. My last call was to Scott @ American cooling and heating. Scott gave me a quote over the phone $1500 less then the other quotes, with no pressure. Todd came out a couple of days later with a new unit and did a clean professional installation. The other companies I had quotes from were still calling me for a couple of weeks. I very rarely recommend anybody to friends and family, in case something goes wrong! I would recommend this company!

I can't say enough good things about my recent experience with American Cooling and Heating. The General Manager Scot and the installation crew are top notch in every aspect. My HVAC unit recently went out in the middle of the extreme heat here in Phoenix and after shopping around for a new unit, I was lucky and glad to find this company. Scot quoted me a total out the door price that was $4100 less than the quotes I got from several other companies for the same exact make, model and specifications of a new HVAC unit. Scot and his installation crew went out of their way to accommodate my situation and ensured that my new HVAC unit was installed and running within a couple of days and they did an excellent job. I am very grateful to them. So, if you ever need your home AC/HVAC replaced or serviced, give American Cooling and Heating a call. I highly recommend them. They are very honest, provide excellent service, very professional, reputable and their great prices are unmatched. You will not be disappointed.

These guys were top notch all the way through. Were early, did what they promised, at a decent price. Im a customer for life!

Scot gave us a fair price and his team did great work!

I was traveling overseas when I needed to install new air conditioning units, but they coordinated with the tenants and did the job smoothly. A several months later, the air conditioning unit at the other property I have broken down. I called the company right away. They managed to install a new system very soon even though they were terribly busy. They were kind enough to answer all of the questions I had nicely and even gave me some good advice for the new unit. I recommend this company to everybody. They will give you guaranteed price and professional service.

I am very happy with the overall experience of having a new Heat Pump installed by American Cooling and Heating. The price was very competitive and they were very quick in installing the new unit. Scott was very professional and honest in everything he did, and it was a pleasure dealing with him. The Installer Todd was very professional in the installation process and was very pleasant to work with. The work was completed on time and the results were excellent. All the proper paperwork and registration was promptly completed and sent to me by Scott after completing the installation. I highly recommend this company for all your cooling and heating needs.

We are extremely happy with the installation of our new heat pump from American Cooling and Heating. Installers were prompt and professional. Their price was also the best of the three quotes we received. I would highly recommend them!

I highly recommend American Cooling and Heating! They helped us out so promptly on our failing A/C unit. We were able to have a new one installed under a 10 year warranty with half the cost of other estimates. The installers were on time, polite, efficient. The excellent customer service and the fact they actually answer their phone when calling is a big bonus!! Highly recommend!

This company has provided the best service I've ever seen. I contacted Scott in the morning for info and pricing. He was up front and provided a great price for a new air conditioning system. Not only that but it was installed the same day! There were no hidden costs, His installer Todd was very experienced and the finished product was perfect in every way. I highly recommend this company for any kind of service or installation