Appliance Repair reviews in Mesa, Arizona

Joseph showed compassion and knowledge about the service performed and was understanding with the frustration I experienced when prior tech appointments were no shows for 3 times and then billed me even when he was a no show.
Joseph went above and beyond for me by following through to make sure the process of replacing was started and contacted me when it was started.
He was an answer to my prayers.

I was able to get a same-day appointment. Mark arrived in a timely manner. He's been here before and I was glad to see him again. He's always so friendly & professional. The repair took only a few minutes. With my warranty, the cost was reasonable.

Technician was terrific, but your website needs work. First, the appt. was between 8 and 5. Then the morning of the appt. I was told between 8:30 and 10 AM. Then, when it was nearly 11AM, the time was changed to between 2:04 and 2:47, and finally to sometime after 3. You need to give smaller, more accurate time windows.

On time, efficient and courteous. He took the time to explain the potential issues and potential solutions. Well worth the fee.

John our technician was great. He took the time to explain everything he was doing!

Tam is an excellent technician. He replaced the back of our ice maker. He was very nice. We would trust him to come again.

Only thing I was unhappy about was the tracking said I was the next stop and when I checked back it then said there were three stops ahead of me!

Service from William was very good.
Cost to place belt back on the pulley was 50% of the cost of a new dryer.

Service man John was great but it would have been nice to get a time earlier as we wasted almost the whole day.

Very respectful and knowledgeable! Nicest repair man I’ve ever met and I appreciated his honesty!

Was not able to fix so paid diagnostic fee only. Tech went in and out of house and never once removed his shoes or put covers over his shoes
Very unprofessional with no regard to walking on my expensive Turkish rugs!

Very professional. Thank u. Great job. Washer Kenmore, sheet stuck in agitator. Removed.

Bernard was on time and checked my stovetop/range thoroughly. I always use Sears to diagnose and service my appliances. They’ve been professional and experienced every time I’ve used them.

Adding photo to show a blown coil from my stove (also ruined a $75 pan). So, don’t wait to service appliances if they’re acting funny! I nearly died from fright and the neighbors could hear electrical sounds and my screams from down the road.

Our tech was nice enough, but as stated by so many others, part not available, even if it was it was $900 dollars, etc etc. only could talk to AI so waited 4 hours and was told my appt was cancelled (by another AI) only to have him show up 1 minute before the end of time allotment. Waste of money, don’t bother.

3/4/2026 Today’s experience was wonderful. Everything went smoothly. I called today to make an appointment and was scheduled for today. Tam was my repair service provider again. I couldn’t get the old filter out to replace it. Tam showed me what to do so hopefully next time the filter needs replacing I can do it. I have always had trouble changing it out.

Older post.

Tam did a great job fixing my refrigerator. He gets a five star rating. He had to order parts , so he came back once the parts came in to fix it. Originally, I was very disappointed with the Sears AI only option to have a tech come out. They canceled on me 3× . Three days. I sat here waiting and finally it was assigned to Tam on the fourth time and he came out. AI was the only way to reschedule . The options were not helpful at all. It wouldn’t let me change my address on there. It was a nightmare.. The outcome finally turned out good thank you Tam.

Your tech said there was a restriction in the lines that caused the metering device to fail. We had Collins Comfort heating out for a second opinion the next day and they said there was no restriction in the lines that your tech had mis diagnosed the problem. Your tech didn't even give me a written report that shows what he claimed to be wrong with the heater. Very poor service. I won't use Seats again.

My father is 87 years old and was extremely displeased with the service provided to our leaking refrigerator flooding our kitchen. He had to pay for the service call, however, the issue was not resolved. We had to purchase the filter part from Amazon and my father had to install the part himself. He is elderly with numerous health conditions. When I reached out to the technician for clarification of the problem, he did not respond. Because of this, we cannot recommend Sears service repair to any of our friends, family, coworkers, or clients. Thank you.

The repairman was great, but going through the AI. Sears communication was terrible in every sense of the word!
Sears also stood me up for of my appointments after I had managed my schedule to be there one day all afternoon and the next day all morning and they never showed up at all. Once the weekend passed I finally got a man at my house who overstayed his time in order to make me his last customer at seven at night, and he was very professional and considerate.

The service i got from the tech was great. It was one call for two appliances and I did not know they were going to charge for each appliance.

Very efficient took very little time to install new ice maker, tach was friendly and explained what he was doing

Very professional, very friendly, and did a great job, all with a beautiful smile! Love my ice maker! Thank you!