Appliance Repair reviews in Mesa, Arizona

Technician did good job. Not satisfied at all for appointments way too long wait. And representative I talk to open claims not satisfied, have language issues, some of them probably work from home, kids crying in the back. Not very professional. Time between the call and tec shows up not satisfactory specially I am in Arizona hottest state and I have air conditioning issues that should get some priority.

The technician was great, resolved the problem with my air condition unit.
The appointment was booked over a week.after the unit broke down and my house was very hot. I would have appreciate it an earlier appointment.

I received nothing less than professional service from my initial call to the technician completing the repair! Sears is always my go to for my appliance repair! They have gained my trust for over 30 years!

Joseph is knowledgeable and what he knows with HVAC service IT WAS VERY HELPFUL IN RECOVERING THE MOTOR I'M GETTING IN AFTER A LONG WAIT.. THANK YOU JOSEPH

Tech was on time, communicated his anticipated arrival, completed the job in a timely manner, was professional and kept our kitchen clean.

The service men, Rick and Jerry were fantastic. They were very professional and discovered the problem instantly. My house feels so much better. If I ever had problems again I would want Rick and Jerry.

Technician, Tam P., was very good from start to finish. He was friendlyand professional. He cleaned up everything after the job.

Repair men were great. I wish appointment times could be more precise. Having to block an entire day is not very convenient. It would be better to have a time span such as between 9 and 11.

Great service! Efficient and communication was stellar!

Technician did an excellent job at fairly short notice. Installed a new compressor in a little over an hour. A day later, everything seems good. Must say I was a little shocked that the "labor" part of the job was over $900.00. Seems a bit high. Don't think corporate attorney's bill at a rate much higher.

Little updated information I received today from the local appliance repair shop that originally informed me that the particular compressor model, was a known defective. She said that the entire replacement should have been performed cost freeby Sears. It cost me over $1,000. Need to do a bit more research.

José was friendly, professional, and extremely knowledgeable about the issue we were having with our LG ThinQ refrigerator. He provided his ETA and was able to repair the issue efficiently. He was truly amazing! Thank you!

Great service. Very informative. Prompt.

Tech was awesome. I didn't like that sears scheduled an appointment 2 weeks ago and didn't tell me they changed to today. I have been out of a washer for a month. Tech was very knowledgeable and pleasant to talk to.
Thank you, Gerry

William showed up during appointment time. A previous rep didn't show up for an appointment and didn't notify me he wasn't showing up so I waited all day for a no show. Very disappointing.
William did a good job installing new parts and showed me afterwards how to properly operate my dishwasher.

Great service! This was very helpful and efficient and advice.

The technicians are fine but your system is completely dysfunctional. This was absolutely the worst repair experience I have ever had, or heard of. Your system can't recognize that parts have arrived and therefore repeatedly cancelled service appointments. The first 2 pumps were not working, ordering the 3rd was delayed. I could go on....Meanwhile, Sears had our money for the entire 2 months the appliance was unrepaired - no compensation for your delays - which is twice as long as the repair warranty. Unbelievable.

Bill is extremely professional and very knowledgeable. He took the time to explain what he was doing as he evaluated my oven. Bill has a pleasant personality that made it a pleasure to work with him during his visit.

William is a very knowledgeable and highly professional technician. He is very thorough and must have many years of experience. He was able to fix our built-in microwave that many others could not.

Mark, a service tech arrived on time. he was very polite, respectful and knowledgeable. he quickly removed the broken ice maker and replaced it with a new one and assured that it was in working condition before he left. a great job all the way around! highly recommend his services.

Prompt, professional service by a skilled technician...Sears kept me constantly up to the minute on the progress

When asked I was advised of the national average est for repair. When requesting repair several times I had to enter the make, model and issue. Scheduled for afternoon time. 8am I rec’d call from repair guy on his way in 30 mins, and he stated he had no make, model or related issue communicated to him. The estimate from him was 3x what was given upon requesting repair and he said they can’t replace the glass on the top which was the only issue. Did not meet any of my expectations