Appliance Repair reviews in Mesa, Arizona

When my new cooktop went insane and stopped responding appropriately to the control panel, the manufacturer sent Hillside out to diagnose and fix it. They responded very quickly, figured out that both controller boards needed to be replaced, arranged for the manufacturer to send them out and returned to install them. No drama, just fast competent service. I'm very pleased and recommend them highly.

As a property manager, the most important part of my job is prompt attention to resident concern. Hillside appliance has always been able to respond within 48 hours to a request and has amazing communication to both resident and property management alike. All representatives are courteous and knowledgeable. Definitely recommend!

We love Hillside! Saul is the best. He’s so patient and kind and always does a great job! If you’re looking for a trustworthy, honest and fair appliance repair company call Hillside!

Ridiculous pricing with no solution. Technician was untrained, calling someone immediately and asking what he should do, then proceeded to watch YouTube videos in attempt to diagnose. After paying $129, I was quoted $930 to repair that could fix the issue, with $400+ being labor for a 20 minute job.

Thank you for the opportunity to give a critique. Our technician was right on time and he was very neat and his appearance. He was friendly, but not too friendly in the sense that he was there to get the repair done. Unfortunately, he needs a part to get it done. He mentioned he could probably come back out on Wednesday next week. We are totally free on Wednesday if someone could call and give us a time. Thank you so much. We would love him again if possible, but we are also happy with someone else. Thank you so much for your kind efforts regarding our appliances. They sure are important.

Saul was our installer, he was fantastic. Everyone was very professional and was able to get the job done well. Thank you Hillside Appliance.

More like zero stars - what a rip off. They charged my $60 to come out, $69 to diagnose, then said they couldn't get the part so it was unrepairable. Felt like I was ripped off for $129 to have a guy drive out, hook up his computer, tell me a code and drive away. Run the other way from Hillside.

Saul and the lovely dispatch gal got our freezer issue sorted quickly. The process was easy to understand and everything felt transparent. Will be coming back to use their services in the future 🙂

I’ve worked with Eddie at Hillside Appliances on multiple properties and he always delivers excellent service. I’ve purchased refrigerators, microwaves, ovens, dishwashers, washers, and dryers—and everything was priced fairly, delivered on time, and installed professionally. Eddie is knowledgeable, reliable, and goes above and beyond to make sure everything is right. I wouldn’t shop anywhere else for appliances. Highly recommend!

I would strongly caution anyone considering Hillside Appliance Services.

I paid $129 for a diagnostic visit for an LG refrigerator error. The technician said it needed a new main control board and told me $69 of the diagnostic fee would be credited toward labor if I approved the repair.

On 1/7/2026, the board was installed and I was charged $579.95. The error returned the next day. After multiple follow-up visits, the technician ultimately removed the new board and reinstalled my original one, meaning the repair never fixed the issue.

When I requested a refund for the removed board, the company refunded only $179.95 and claimed $400 was labor, even though no such labor charge appeared anywhere on the estimate or receipt.

I still have the receipts and estimate showing exactly how the charges were presented.

The call with the owner became rude and unprofessional. I paid hundreds for a repair that didn’t work and charges that were never clearly disclosed.

Bill was knowledgeable technician and was able to explain and fix our problem with the KitchenAid Oven

Thank you for dispatching Kendall to our home. He was professional and fixed our problem with an ease that only an experienced technician could.
Fine work sir.

Microwave repair:
Logan was very nice. He took care of things real well. Explained everything he was doing to me. I highly recommend him!!

I’ve had GE APPLIANCES FOR OVER 20 years. I have always had the additional warranty. I can honestly said I’ve had great repair service whenever needed! Thank you A&E Repair for your great service,
Amen 🙏

Gerardo is a smart, competent service tech who dealt very effectively with the most annoying problem a tech ever encounters - the intermittent failure. We will keep using our portable dishwasher, and if it quits again we will know how to deal with it.

Very easy booking process and the technician was friendly and knowledgeable.

Gerry was very professional and knowledgeable. Gerry explained and showed me the issues with the washer!. Very happy with the service Gerry provided!

Repair person was professional
The real time appointment tracker is worthless. Mine started at 10am, then shifted to 1130am and finally 1pm, then I received a call from the tech telling me he was 45min away. I would rather have a block of time.
You could tell phone representative wasn’t knowledgeable by the way she answered her questions.

Our technician was knowledgeable, polite, courteous, informative, and a sincere professional with our repair call. I am pleased to have called upon your service and commend you for having this technician working for you!

We were told the technician would be here between one and 5 PM. We have multiple texts from Sears home services saying that we needed to prepare to be here for the technician between one and 5 PM. We just received a text saying that the technician had come - knocked twice, Rang the doorbell twice, and left. The time on the text is 11:47 AM. I rescheduled my day to be here between one and 5 PM and they are not showing up. Did they show up over an hour before the scheduled service window to prevent having to do any work?

Kenmore Washing Machine: Our technician (James H) showed up on time and was knowledgeable about how to repair our washing machine that was making strange noises. He did some quick tweaks & it works perfectly now. Thanks James!! Will recommend Sears Appliance Repair to friends & neighbors.