HVAC reviews in Mesa, Arizona

Was quoted approximately $1500 in parts and labor to fix the unit and it was better off for me to replace the unit for $7800.
Our family does not make a whole lot of money so we decided to purchase a window unit for the little guest house in which my son lives in.
During the hottest parts of this summer season we could not get the house cooled down lower than 88°
With a little of my own investigation I replaced all the capacitors, and did a patch job of the "broken fan" and got the system working again for approximately $50 and 15min worth of work.
It feels pretty gross when people are taken advantage of just because I do not know all that much about HVAC repair.
I would never recommend this company. EVER!!1

We moved to AZ from MA two years ago and didn't have a clue who we could trust. Can't remember if Fountain Hills found us or we them but in any case, so HAPPY we connected! From their answering the phone to the men who do the work, completely SATISFIED with ALL of them. We started with a 5 year service agreement and upon the Spring (2015) inspection decided to install a new system before the original (12 years old) decided to start giving us problems. From purchase to install, 4 days (a day ahead of schedule). Professional, knowledgeable,courteous and only a phone call away, we are highly impressed!

I've been with FH for several years. They are not the cheapest around, but not the most expensive either. One thing I can always be certain with them is that the quality of their work will be top notch. I've been impressed with every tech they've sent out. They also tend to use brands that are manufactured in America, while being able to offer reasonable prices that are comparable to their highly-rated competitors.

While our service specialist Dan S. brought us some news we didn't want to hear ( a fairly significant repair ) he was incredibly professional. Quickly identified the problem, presented documentation and options allowing us to make an informed decision. The back office quickly responded to questions and helped us set up payment options.
He then quickly set to work to repair the issues and kept us informed of what he was doing every step of the way.

Fountain Hills AC & Heating wins my business and we will stay with them for our future service needs.

Bill Smart was a very knowledgeable service technician. He did a wonderful job explaining the cleaning procedure done on the AC. Bill was also very friendly, patient and competent. We have had Fountain Hills for several years and can definitely vouch for their excellent service. We highly recommend Fountain Hill Air Conditioning and Heating to anyone in the Valley that wants the job done right!

We called Fountain Hills for a "second opinion" after discovering no air was getting to the entire back of the house and are so glad we did!

Dan, the technician who arrived on time, was incredibly knowledgeable. He took time to thoroughly examine our system, took photos of the attic he later walked us through, measured the output in every room and had emailed us a report before he even left the house. He had clearly seen a lot of unique situations like ours (we have a ranch home that was built in 1955 and has had many additions) and was interested in offering a long-term, viable solution, which he did.

Ultimately, we'll be hiring them to do fix our system, and for about $4,000 cheaper than the first estimate we received at that.

Setting up an appointment was quick and easy. We asked to be called before arrival, that was done, and he was on time. I had a specific request involving my a/c, i ask, and he complied. The issue was resolved quickly and efficiently. Our tech, Bill, was helpful and courteous, he listened to and answered my questions and addressed my concerns. All in all a very positive interaction. If you need help with your heating and cooling, I recommend, Fountain Hills Air Conditioning and Heating.

The Tech was very nice and seemed very Honest- His "Super" had to come and evaluate my system to tell me I should get a new one. All i needed was a new wire. I paid for that but then find I charged twice for the transaction. i called office Left a message and sent a text to dispatch- No response back all day- I finally called after work to find that no one was informed.
I paid with a Credit card but now they have to mail me a check that will take 3 days to arrive. They never once sad we apologize for in convince. If I needed service they would called back in a jiffy-
Manger should be aware of the slack in customer Service- :(

It's all good! but please know that -** No at the office offered for me to pick up the check- That's incorrect "Owner"**

I just had my whole A/C replaced and wow what a pleasant experience. First of all no one wants to get this done and yes the expense is great. These guys showed up early and got right to business. The owner even stopped y by to make sure that things were on task. I have heard of these taking all day to install and these guys got it done in 3 hours. Cleaned everything up as if they were never there and explained what they were doing along the way. This is a big expense but as they left I was glad I chose Fountain Hills A/C. Great experience I will definitely be telling my friends. Thank You for easing my hesitation. I did not feel like i was being sold a used car! These guys were honest and very easy to deal with.

Thank You

ERIC B.

*** This issue was resolved and I have updated my rating based on the amazing customer service we received from John the GM. Please read below:

After seeing the review I posted below, John the GM/Owner asked me when a good time would be to talk. We scheduled a call and he spent 45 minutes on the phone with me. You can tell he is a very genuine human and was extremely attentive to the issues we were discussing. As in any business, the duty is to properly train employees to carry out expert business. We addressed the gaps and he vowed to make this right.

Throughout our conversation he asked me several times if my concerns were resolved and I appreciated that as he didn’t want me to walk away still with a sour taste in my mouth. It’s not every day that the owner of a company wants to talk to you and genuinely connect to address our concerns.

He personally drove our refund check to our house to ensure we received it in a timely manner. In addition to our refund he brought us a gift card for our troubles. He did not ask me to update my review, but upon this kind mans interaction, I will confidently say that he is the absolute right man for the job. I have faith that he will do what is right and ensure that the employees are properly up to speed from here on out. If we didn’t already have our system fixed, we would consider using his service again.

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Original Review:
Had FH come out for AC service and was told that coils were corodid and small leak but could not find it because it was in the back. Had them come out a month later said that I needed a new system for $6500. Came to replace AC unit and tech said the prior tech did not measure and there was no way to get the unit up in attic.
After some research I got a 2nd opinion and was told by two different companies and told just need coils replaced which is still under warranty.
Contacted FH and and asked why there was no communication regarding previous warranty and got the run around. Asked for a refund of my deposit and was given an option to have the unit replaced for $2700 and not $6500. 1. Why would I want it replaced if it doesn’t need to be? 2. How can you offer me 50% off a unit? Apparently this company is about making a profit rather than servicing their customers as all over websites list customer #1. Please do research and look before buying. If it wasn’t for their tech’s errors, I would have spent $5700 on a unit I did not need. Was thinking that since during the pandemic we face this past few months, companies would be nice and treat people with respect and not screw a customer over. They would have had a lot more business but wanted to make a quick buck rather than have a forever customer. Good job FH👍

Amazing services, constant communication would highly recommend this company. Phone call and text prior to their arrival with a photograph of the technical that is heading your way. Fair pricing I couldn't complain considering my A/C unit is over 15 years old and they knew how to fix and maintain my unit. Great job guys keep up the hard work. Thanks for keeping it Cool. 😎👍

My tech Jason was amazing. He recommended things for the future, no pressure on his recommendations. He was fast, friendly and knowledgeable. The dispatch was very friendly and keep me up to date with what was happening. After working in the AC industry, I know these guys are better then 90% of the rest. Be sure to hire them for all your needs.

I have used FH in the past and ended up signing up for the Comfort Club program. It has worked out well and recently I had a heater issue where it was on but no actual heat coming out. FH was at my house within 2 hours of my call, found some issues, and took care of them. With the Comfort Club it cost me nothing for the repair and visit.
These guys are always responsive and professional. Chad, the Operations Manager, has taken the time in the past to address any concerns I had regarding a repair I had them perform with replacing my A/C coils. That repair was done well, the A/C is still working great, and I even noticed my electric bill went down as it was now working efficiently. I highly recommend them.

This company does not return calls or stand behind their work. I would never use them again….run run run and run faster away from them. The only one trustworthy one is Jake the technician. They list an address but they are not at that address. You can never reach anyone by phone. I just happen to have Jake’s # and he responded, but could only do what he could do. For peace of mind, call someone else! Update, Weeks later and these bozos haven't even fixed their address on their website.

There has been a change in their customer service, there is a lack of communication between the customer service reps, the dispatcher and the customer. They changed my appt time without telling me, and the last two times I have had appointments with them, they have asked to come 2 hours earlier. Very frustrating, maybe they got so big that they now have remote customer service reps.

I can’t express how profoundly frustrated and disappointed I am with FH Air. We had them come out and perform routine maintenance last year. We paid for a package that included two visits. Everything went well first visit. We had to cancel the second visit due to unforeseen circumstances and we never got around to rescheduling. I called 6/5 to set up the same package for this year. I was willing to pay the full price even though they still technically owe me a second visit from last year. They have an answering service and there is no way to speak to anyone in operations - red flag number one. I scheduled the appointment for Friday 6/14 between 3:00pm and 6:00pm. I asked for someone to call me in order to discuss options and pricing. I never received a call - red flag number two. Despite no follow up, I left work early to be home for the visit. No one showed - MAJOR red flag number three. I called them at 6:05pm and of course got the answering service. They noted my concern and we agreed someone would follow up. As of this morning, Wednesday 6/19, no call back received- red flag number four. I called them yet again this afternoon and I spoke to a representative with the answering service. I respectfully explained my experience and gave them one more opportunity to call me back today. I still have not received a call back - red flag number five. Needless to say, this is an unbelievably bad customer experience. FH Air ghosted me. They’ve lost a customer. I shouldn’t have to beg to give them my business. Definitely Do Not Recommend.

Completes 90% of work and will gladly charge more to complete the job.

During our HVAC inspection/service and altered tech to wiring concern on the roof. Thermostat wire from roof penetration to the unit was exposed, sun damaged and frayed, also assessed by tech requiring replacement as could short the system. Asked him to cover/protect wire (PVC pipe) but can only assume tech thought no one would look at the covered up wire. Not all wire on the roof was replaced, as we found old frayed wire by roof penetration upon review of work "completed".

We alerted the company and tech came back out and said that is how they correct it as he can't replace all the roof wire as it would put a hole in the roof, although the wire comes through a hole in the roof. He talked to his supervisor and said he could splice the new wire in the attic, creating that hole in the roof he couldn't do before (he wouldn't be able to seal it), but that would cost another $300 approximately to not have any damaged wire exposed on the roof; already paid over $400 for the incomplete work. Talked tech and supervisors multiple times- they could care less. If you like a job almost but not quite done, then this is the HVAC company to call.

An absolute nightmare to deal with. Does not keep appointments that he agrees to and blames it on the answering service claiming that he doesn't get messages. Then when he makes an appointment he doesn't show up. Not a contractor to rely on.

Prompt service.

Great job!

Was early and got the job done fast