HVAC reviews in Mesa, Arizona

This company was extremely quick and very great to work with. They were super friendly and explained everything very well as far as the job they were there to do and the steps they were taking. Would definitely call them again if I need to!

Solar provider arranged for a tech to install new thermostats. While he was here he told me my AC unit had no Freon left. I had my usual tech come by to check it out and they confirmed the system was fine and no service was needed. Edit: Just because it wasn’t on the invoice doesn’t mean it didn’t happen. Why would I make this up?

Very professional and so glad I used them. They saw another problem that wasn’t in there realm of expertise and pointed it out. My AC units are out of sight out of mind. I asked if they had a person to call and they just said call this type of trade!! I was expecting a buddy operation, and that didn’t happen. So totally trustworthy from my experience!!!

The company is very hard to get ahold of to get a issue resolved with duct work. We had a new A/C unit installed a couple of years ago, prior to having the new unit install I replaced most of the duct work in the house. Once I replaced the duct work the the old (undersized) A/C unit worked alot better and all of the rooms stayed alot cooler. We had the new unit (4 ton Goodman) installed and it works great with the exception of 3 of the bedrooms do not stay as cold as they did with the under sized unit. The new unit was installed the end of October and wasnt used until the next summer. I have been trying to get someone out to our house to figure out what happened to the duct work that the 3 bedrooms dont stay cool. We have had a service tech out and was told that the A/C system is working properly and that he would let the owner know that someone will need to bring a hood out to check the pressuer in the different rooms. Needless to say that was over a month ago. After waiting for a week and not hearing from the company I tried calling them with no luck of getting a answer (it almost seems like my calls are being avoided) I then called from a phone that my name doesnt show up on a caller ID and got someone to answer the phone with no problem and was told that it would be looked into and I would receive a call back. Not surprising but I still havent recieved a return call (that was about a week and a half to 2 weeks ago).

Farnsworth has been good for me. I have a PMA with them and I like the twice a year checkups. But there have been scheduling mixups and I've waited hours past my scheduled time. It's best to call them a day or 2 before to remind them to come visit. Their guys are nice, knowledgeable. I'll buy another prepaid maintenance agreement from them when it's time.

I have been trying to get a hold of Joe to get a quote on service they said I needed. I have a warranty, and I'm guessing they don't want to do work they don't get paid for because I can't get them to return my calls. I paid extra (a lot) for the labor warranty. Feeling very frustrated.

My issue with Farnsworth was resolved today. Turns out it was a communication issue. I think we are good now!

Great service and quick install in just 2 1/2 hours unit was installed on my roof. Prior to install Farnsworth came to my home, pointed out all the existing problems and still gave me a fair price for the install. Thanks Farnsworth.

We had new ac installed and just had our first maintenance check. From making appointments to completion, Team has been exceptional. Highly, recommend Farnsworth Heating Cooling & Plumbing.

Amazing company !! This company goes the extra mile for everyone. I came home today to a really cool home , feels wonderful. This is the 5 th unit I’ve purchased with Farnsworth. Consistent service for many years now and it’s so nice to have a company with high integrity and that does what they say they’ll do!
This should be a model for success all companies. Cc Gilmore

My AC was recently having major issues because of the age of the unit here in early June and the unit ended up needing to be replaced. Prior to the replacement Brandon with Farnsworth reached out to me immediately to discuss the issues and my concerns. Brandon came out the next day and did a free complete inspection of our unit and was: extremely personable, informative, thorough, and passionate about his work. Brandon took the time to develop some rapport with me and valued me not only as a human being but also as a potential customer, and earned my business.

Farnsworth as a whole was reliable and professional, and helped me navigate through the process of replacing an entire AC unit. As a new homeowner and new resident to Arizona I am thrilled to say that Brandon and Farnsworth helped me immensely and worked tirelessly to resolve the issue and complete the install. I would highly recommend Farnsworth and I can assure you that I will work with Farnsworth in the future. Thank you Brandon and Farnsworth for your superb service!

What a great experience. I had a technician at our house within an hour of calling. Joe was honest and helpful. He replaced the part quickly and saved us so much time, money and energy! I will be calling them for all of my future heating and cooling needs.

Farnsworth Heating, Cooling, and Plumbing is a top shelf business in the world of HVAC installation. They were very efficient in ordering and installing my unit during the busy season. They came out on time and worked diligently to remove old unit and get new unit installed in a timely manner. They kept the debris to a minimum. They tested the unit and made sure it was working properly and programmed my thermostat without a hitch! It is nice to know someone in the industry I can trust and Farnsworth Heating, Cooling & Plumbing definitely is your company! Thank you so much!

We purchased an AC unit and mini-split from Farnsworth Cooling in 2020 and received a two-year HVAC warranty service package. Joe was here to do the first year tuneup and maintenance check. Everything is working very well. Joe was very professional and we are pleased with our AC unit.

After all the "big name" companies in the valley refused to do the final hookups on my new mini split, I was referred to Farnsworth by a friend. Their team was out the very next day. 2 guys showed up, and in less than 2 hours, they were finished and on their way, and my workshop is nice and chilly. Fast, polite, professional, and very reasonably priced.

My parents asked me to replace their thermostat with one of the smart ones, but it was being a pain in the rear so I called Farnsworth to have a tech come out. They ended up talking me through it on the phone and helping me figure out my mistakes without needing a visit. Absolutely amazing customer service, and they know what they're doing!

Outstanding experience!... Nate and the entire install team showed up on time... i had a bunch of questions ..and all 3 techs listened to them.. They were all addressed... Very professional and polite... Everything chris (the salesman) had explained to me prior to install. Was addressed.... 5 hrs later i had a brand new unit installed at a great price! On a 114 degree day!.. Thank you farnsworth!..you have my referral 👍👍

My experience with Farnsworth was the worst!!! After finding out they installed the unit on our newly purchased home, i called them for servicing. They came right out, and checked my unit and told me it was under warranty and a service plan had been purchased by the previous owners. They told me it transferred to us. After they checked out the unit i was told it needed a new blower motor. The gentleman that came out said he would order the part and let me know. This is when it all went bad. They never called, I called and got nowhere.Then over a month later Farnsworth called me and asked if my service had been completed because they were closing out invoices. I told them NO. They said they would check into it and call me back. Well, they had said this before and never called back so I new they wouldn't call back. As of now they haven't returned to do the annual service as per the plan, or fixed my a/c. This all started in Oct.. STILL WAITING!!!!!!!

Gave me a great price and install in 3 days. I was replacing an old unit on it’s last leg. Joe the owner came out and met with me on a Sunday and answered all my questions. Sold me a great unit at a great price. The unit is so quiet and efficient. Thank you so much.

Customer service and work promises is horrible. I do not recommend this company to anyone. If I could give them negative stars I would. I had a new AC installed in May 2022 because of Chris's recommendation because old unit would have costed me about $3,000 to maintain. I wish I would have got a second opinion. I was told that I would have 3 year semi-annual maintenance, 2 whirly birds installed at a discount and duct cleaning included. I did get whilrly birds installed at discount but that is it. I have contacted them many times concerning the duct cleaning. I never received a response. I check receipt. It was not on it. Lesson learned. Get in writing. I recently called to get fall maintenance done on new system. Office scheduled it. I received a call from Chris stating that they could not touch ac unit for a year because or warranty on unit. I also finally agreed to pay for the duct cleaning to get it done. I was given a date of Oct 10 by Chris. It was a no show. No call. No nothing. I sent several messages with no reply. Wasted day. I asked that he provide me with warranty information on unit. Still no reply. I would not recommend this company to anyone. Makes me wonder if they will even service maintenance after 1 year. If not, I plan on taking them to court for breach of contract. Once again. Do not use !!!!!

We purchased two new units from new ac.com and Farnsworth Heating and Cooling did the install. Two crews arrived on time and completed the install on two split systems with total precision and quality. Will use them again and refer them needing HVAC work. Very impressed!!

I agree with a few other posts...good, reliable service...is a mystery to these people.... ( and many other companies in the "service" industry) trying to service too many customers with a skeleton crew. They were able to install a whole new unit last year quickly, with a return call because the drip pan drain line was plugged up. I question the educational level/ technical ability of the service technicians they employ. Look for a different company for your A/C needs.

Thank you and have a great day