HVAC reviews in Mesa, Arizona

The crew did a good job . The only thing I have an issue with is they did not tell me that at start up black soot or what ever the heck it was came out of the furnace all over my daughter and grandchildren’s bed . At least tell me to cover it with plastic
Recently your crew came out the day after I talked to the owner and I thought that was great . They even waited for me to get home . That doesn’t happen anymore. And they were very thorough , they checked everything and explained it to me . Great job Farnsworth . Thank you

This company is wonderful. They went above and beyond to install our new a/c system sooner than we expected and we can't thank them enough. The installers worked so hard and worked late to complete the job and were great to work with. Would absolutely recommend them as a 5-star company.

I had a great experience. The owner showed up on Monday and did the measurements. He suggested several upgrades to my 22 year old system. I chose to do the upgrades he didn't force or tell me I had to get them. Tuesday, The employees were on time and very professional. They worked hard and had the AC on and running by noon. I would recommend this company for anyone who needs a new Ac unit.

We’ve been using Farnsworth for several years and the service is always excellent. We’ve had two A/C units replaced and a third mini-split installed and all were great experiences. Response time is fast and couldn’t ask for better service.

Bryan came out and did a great job . He had the heat working in just a matter if minutes . He programmed the thermostat and found a defective heat sensor right away.

As i asked he also looked over the system to verify the installation was done correctly by another company. I had some questions about the installation and he was able to explain everything to me.

Good communication . Great service. Fantastic people.

Thanks!!

Joe and his team were fantastic during the installation of a new 4 ton heat pump. They kept me and my renters informed every step of the way. I would recommend him to anyone in need of quality, affordable HVAC service.

Joe C was very personable, very informative, and very knowledgeable. Sharing pics of our attic heating was very effective. Realizing the age of our units, we knew we needed to make decision about replacement. He was thorough in explaining what Farnsworth could offer us with new units. Installation is scheduled quickly, so we are hoping for satisfaction. There was no pressure in making our decision, which we greatly appreciated.

Farnsworth Heating, Cooling & Plumbing installed a new energy- efficient two speed 5 ton split heating/cooling system October 2021.

Farnsworth turned out to be a complete fail in servicing my AC units, and later I found out they did a poor job in installing the new unit in the first place.

During the annual A/C check late in the spring of this year, Chris the tech, indicated the new unit’s condenser was failing and should be replaced and that the new unit’s drip pan was badly rusted and not draining properly. Additionally, under the contract, the annual check is supposed to include a chemical coil cleaning which Chris failed to do, stating the chemical cleaning was not included (even though the contract does specify the chemical cleaning is part of the service). He did not have a replacement condenser in his truck and also did not have a vacuum to blow out the clogged primary drain. I asked him on his next visit to the area (they only service our area on Wednesdays) to install the replacement condenser and blow out the primary drain line. He never returned.

In the Phoenix August heat, the condenser on the unit he installed 3 years ago failed and the unit would not operate. I called for service on a Monday evening, Chris came on Wednesday and said the AC/Heater needed a software update, but that he did not have the correct phone to install the software update via Bluetooth and that he needed an IT specialist to do the software install. (I offered to use my phone to download the software, he refused the offer. I had the sense he was lazy or just did not have the training). He did not test or replace the failed condenser or try to repair or blow out the primary drain. He left after basically doing nothing.

After he left, I went on to the manufacturer’s website, located the App needed to update the system’s software and ran the update myself. It took all of 15 minutes to download the app, connect via Bluetooth and run the update.

I called the Farnsworth office several times and was told they would get back to me but never did. After my fourth call, I left a message and the Manager Joe returned my call. This is one full week after the unit failed. Joe said they just did not have the technical staff available to fulfill the terms of the service contract, and no tech available to come out until the follow week. His suggestion was to find another service company. I cancelled the three service contracts on the spot and they did refund the service contract cost.

I called a local service, Cool Breeze Heat & Air LLC, and they arranged to have their service manager come out that morning to assess the situation and perform the service. He found the system’s software up to date, found the condenser had failed but was still under warranty, and installed the replacement immediately. As part of his inspection he went into the attic to examine both AC units. The original 19 year old unit was still operating fine and within service parameters. The new unit however was another story.

The AC unit and drip pan was installed off level, so the primary drain was actually draining on an incline, forcing water to pool and cause a rust stain in the drain pan. This forced the unit to drain out of the secondary backup drain, staining the outside of the house uppermost drain outlet. He also discovered the install failed to take advantage of the unit’s built in two stage energy efficient capability such that stage 2, the high fan/high output stage was the only stage working.

Cool Breeze came back a day or two later to correct the primary drain issue and to rewire the unit to work properly.

I contacted Farnsworth and told them I expected the to do the right thing and pay for the $1,200 repair service cost to correct their faulty initial install. Not surprisingly, I’ve heard no response from Farnsworth.

Bottom line, Farnsworth provides poor, inadequate installation of new units, poor and incomplete annual service for AC/Heating systems and poor customer service.

I was referred to this business from new unit AC. The company contacted me first thing the next business day. A technician, Joe C., was there within a few hours. He was very kind, informative, and helpful. I truly felt he had my best interest at play, making sure I will be set up for success. He was very upfront with what needed to be changed (due to code) and present pictures. Highly recommend Joe C. to be your technician when needing a new AC unit.

I had them originally install my system and it failed less than two years later and the repairman got the manufacturer to give me a whole new condensor assembly and installed it the next morning. So far so good, I only hope this one holds up better than the last one. As far as the service I received, I would recommend them to my friends.

The crew of 4 that Farnsworth sent out were very polite and very professional. I can’t say enough about my AWESOME EXPERIENCE. They replaced our ac and heating unit and cleaned out our ducts/vents. They removed all remnants of the old unit and cleaned up their work area after the new install. Installation and vent cleaning took one day which was great. I HIGHLY RECOMMEND Farnsworth Heating and Cooling they are GREAT!!!

They were contracted to install my new ac unit. They did a great job. Originally, the unit did have some issues, manufacturers defect. So they came back a few times untill the issues was resolved. Now my new AC is running awesome and hopefully this new unit will give me a big savings on my electric bill.

If there was a -5 stars I would rate them at that! Called, spoken to, and left multiple messages regarding our one year new unit THEY installed and 7 weeks into it still no response. We understand that summer is a busy time for A/C companies but the owner not even returning a call after we stopped into the business and his receptionist called him, spoke with him, and said he would call us back with a day is unacceptable! With no resolution or contact from this company, and after spending over $13,000, we have no choice now but to contact and retain another A/C company to research and correct the problem while initiating the process to receive some of our hard earned invested money back. Very disappointed and things would’ve been different if we would have just had the decency of a response!

I have had Farnsworth out to do my yearly checkups on both my AC and Furnace. The gentleman both times was very courteous, proficient, and left everything in place when he left. There were no messes to be cleaned up at all. I also appreciated the call prior to their arrival so I knew exactly when they were going to arrive. I hope HE appreciated the little plate of goodies I sent with him for the holidays!!! I would not hesitate to recommend them to anyone with issues on any of their units. Thanks, Carolyn

Service was impeccable. On time or called ahead to advise of new ETA never rescheduled to a different day. Explained how the damage was caused, and repaired only what was needed. I got the maintenance package when I replaced heating and AC and they have reached out to me and conducted service before each season change. They use new equipment to test and maintain quality
I am glad I was referred to them. And their staff were polite and professional. Thank you Farnsworth.

Very professional and very prompt. Our AC unit went out and they were able to get it REPLACED the next day. I never felt like I was kept out of the loop as to what was going on with my installation. Installers did a great job getting us up and running quickly. Joe (owner) was very professional and very helpful. Very pleased with my experience. Thanks guys!!

We bought our new AC unit online as our old one was on borrowed time. It was backordered but we didn’t mind as the old one still was working. The team that assisted us was great about keeping us up to date about when to expect the unit to arrive and any other issues or concerns as they came up. When the unit was ready a team of two came and did the install. They were both professional, friendly and did a great job! We love our new unit and would definitely refer them to others!

Total scam. They put in a system less than ten yours ago. Had to recharge the Freon twice yet won’t take responsibility for defective equipment. This is a snow bird home where the ac isn’t used during the summer. Now the repairman says the system is fried because it was miss wired and over amped. A system which they installed. Over amped is nonsense which defies physics. No such thing. Now they want to send out a sales rep to go over the options. Total scam.

Quick and knowledgeable! On the day of installation they arrived on time with two crews. They were professional and respectful. While replacing two ac units I asked if they would take a look at the way the air ducts were routed. We had two bedrooms that didn’t cool like the rest of the house. They were able to identify and correct the issue. We are so so happy with the results. Would definitely recommend.

System was installed by Farnsworth. System was not routed correctly and leaked onto the ceiling. Ceiling drywall and insulation fell on the carpet. They didn't route the drain line into the new system. After they fixed the drain line the AC unit fell and caused more damaged not only to the drywall but the air handler itself and they refuse to fix it making excuses left and right. Reviewed the installation and there were broken straps, bottles of Gatorade left and the worst part is that the rigged my new plenum I purchased to fit the ducting. Half the ducting was hanging off the plenum and the planum replaced was said to be bigger but was almost 1/2 the size of my old one. Had to call the ROC and still in the process of getting it 100%. Don't call this company. Spend the extra $200-500 and get someone who cares and does it right the first time and not 30 trips later and still haven't been able to get the job done. Completely brand new replacement ... what a poor joke.

I was never so happy to have somebody come to my house at 6 o'clock in the morning to start doing some work!

I promised these guys I would write them a great review! We were scheduled for a new HVAC system to be installed in October with fingers crossed! However our AC went out the day we got back from a vacation which was Sunday. Monday AM, the next day the guys from Farnsworth came out and attempted to charge the old system to see if it would get us by until October. They didn't charge us for this!

When it didn't work, they came back with portable AC units to get us through until they could put us up on the schedule for the following Wednesday.

They showed up when they said they would, they got the work done in an amazingly short amount of time, they cleaned up after themselves!

They also improved the ducting system in part of our house and they were not wrong in promoting the unit that we bought from them. It's quieter, it cools more efficiently. Our electrical bill has already dropped because we now have a more energy efficient unit.

Of all the companies that came out to give us estimates they were the most professional and incidentally, the best price!