HVAC reviews in Mesa, Arizona

Max was great. Very knowledgeable, patient, friendly, and a hard worker. Would highly recommend him to anyone. Very impressed with him.

David was very complete did a great job of explaining what was going on and what was required to fix it

Making a one-day service appointment on their website was easy to do, and they sent text notifications to let me know when I could expect my technician, David Pascali, to arrive. He was the main reason, though, for this positive review. Knowledgeable, honest, dependable, everything you hope for when requesting help. Never tried to sell extra service, and took pictures of my heat pump and showed me what he saw to confirm everything was in good condition. If he, or someone as trustworthy, comes out the next time, I will definitely stick with them.

We are extremely happy with the service performed by the entire Magic Touch staff. Our installer, Max was excellent. He arrived on time and was very knowledgeable. Prior to starting the job, Max explained what we could expect during the installation, ie, overview of installation, timing, and even the amount of noise that may occur during the install. In addition, Max and Sean were very respectful of our property. Max went above and beyond expectations in coordinating the haul-away of our old equipment, as well as cleanup at then end of each day. Thank you for your professionalism and courtesy!

Max called to let us know he was on his way & estimated his time of arrival. We explained the problems we were having, & he got right to work. Max found a few problems. He explained what needed to be repaired & the cost, & we agreed for him to do the work. We were so happy to have our ventless fireplace insert working again. The previous company/tech we used could not fix it! We will only be using The Fire Place by Magic Touch going forward. We want to thank Max & Kathleen.

Very patient and got my two fireplaces working. It is expensive however but it had to be done because no one dares to touch the fireplace mechanics so it is necessary to get a pro

I cannot say enough great things about this company and the tech that came to service our fire pit today. The experience from the 1st call with the office was top notch. Their dispatch system is incredible, sends an alert as soon as the technician is on the way with a photo. Dave was so great and got everything working within minutes. This company is great!

I don't write many reviews, but Jeremey W. definitely deserves one! He was extremely professional and spent after hours with us to fix our fireplace.

When he first showed up he put booties on (even though he didn't have to) and help us troubleshoot our fireplace to the n'th degree. He was willing to work late and diagnosed the entire unit (Astria Sirius direct vent) to make sure everything was working properly, ended up fixing our fireplace just in time for a Christmas party. Highly recommended service!

Max Callahan, technician, is detail oriented & provides excellent service! Evaluated our gas fireplace, checked the tanks and determined what was needed. Explained to us what the solution was and the estimate for fixing. Our fireplace looks brand new and burns beautifully. He helped us understand the care needed going forward. A bonus was his manager, Rick accompanied him. Rick partnered with Max and assisted when needed. He took a call from another technician who needed assistance and his manner in which he responded was one of a mentor and leader. Great team!! We highly recommend this company and will use them again should we need to!

1-Star | WARNING: Brand-New Bosch System, Endless Issues – Avoid Magic Touch Mechanical

In April 2022, the previous homeowner had a brand-new Bosch AC unit installed by Magic Touch Mechanical for $16,000—and less than 3 years later, it’s been nothing but problems.

Prior to the home being sold to me, in October of 2024 the home inspection flagged original installation issues of a unit installed 2.5 years prior, and the previous homeowner was charged $575 by Magic Touch Mechanical to FIX their own installation mistakes just to get the system approved for sale. This is not what a “lifetime workmanship guarantee” looks like. The previous homeowner and I have since been in contact, sharing invoices and notes, and we both believe we’ve been ripped off by Magic Touch Mechanical.

Just 6 months later, in April 2025 when I first turned on my AC for the Summer, to my surprise it wasn’t cooling the house. I trustingly had Magic Touch out again to do a diagnostic. I paid $808 to replace the blower motor of a 2.5 year old new AC unit, which was supposedly under warranty, and was told the system would work like new (after many different professionals confirming this should not cost $808 and should be 1/3 the price for just the service because the parts to replace were still under warranty I was totally over charged). It never cooled properly, and this month in MAY(a month later), I had to call AGAIN because the inside of my home was 87°F in the Arizona summer. Instead of standing by their work, they wanted to charge me another $189 diagnostic fee just to look at a system they had just “fixed.”

Then came the worst part—they quoted me $2,200 to fix a refrigerant leak in the suction line, which a second HVAC company believes was due to poor installation and incorrect brazing. When I asked to speak to a manager about all this, I was told I couldn’t until I paid the diagnostic fee.

The previous homeowner even paid $575 trying to fix Magic Touch’s installation mistakes. Now, between the two of us, we’ve spent over $1,383 trying to fix issues that never should’ve happened with a new unit with a glooming $2,200 charge less than a month later?

Do NOT use this company. Their “lifetime workmanship guarantee” is a joke. They don’t stand by their work, they deflect blame, and they nickel-and-dime you for their own errors. Two homeowners have been left paying for their incompetence. You’ve been warned.

Dave just left and let me tell you that he is the Magic Touch behind Magic Touch Mechanical. I should have called Magic Touch Mechanical before I had called another company which I won't name. Dave was very communicative through the process and took his time to fix the problems. I HIGHLY recommend Dave and Magic Touch Mechanical for the first call you make. Don't repeat my mistake and call another company first. Five stars!

So, I have considered upgrading my six-year-old 3-ton, 14 SEER single-speed Goodman air conditioner for a few years. The unit was part of the original home build - a basic, entry-level builders AC - absolutely nothing more than that. The single-speed unit was obnoxiously loud – my biggest complaint! It would cool to a set point, turn off for 20 minutes, then come on again. It drove my wife and me nuts.

I was doing my research on brands and unit size options and even completed a Manual J evaluation to determine the exact amount of heating and cooling my home requires. I contacted several companies, who provided me with various quotes from Goodman, Carrier, Lennox, and Trane.

The prices were all over the board, as were the recommendations. I was frustrated because I didn't know what I didn't know and wasn't getting consistent answers. Not satisfied, I continued researching when I came across Magic Touch Mechanical.

What specifically caught my attention with Magic Touch was the owner's Blog. Rich discusses various topics, such as what type or brand to consider, sizing, pricing, unit reliability, brand options, buying time, etc. I was so impressed with the blogs' detail, honesty, and specificity that I had to reach out to them for more information.

As a consumer, I'm at the mercy of the HVAC technician, who I hope will be honest with me when they come to my house. I've been burned many times with issues that were never the issue in the first place when I received a second opinion. With Magic Touch, I immediately felt I could trust and depend on this company. Rich's writings were genuine and someone I could do business with.

The two main factors in upgrading a six-year-old unit, besides the noise, were we wanted consistent comfort and efficiency. Jeff from Magic Touch came to my home and explained each unit's different brands, reliability, pros and cons, pricing, etc. Jeff suggested two brands he felt we would be happy with – Bosch or a Lennox.

We settled on the Lennox Signature SL28XCV and couldn't be happier! Thirty days later, Daryl, Luke, and Taden arrived to install the new unit. They were friendly, knowledgeable, respectful of our home, skilled, and cleaned up after themselves. And before they left, they ensured we knew how to operate the new, high-tech thermostat—a great team of professionals we can trust.

We absolutely love the Lennox! It's ultra-quiet, and the temperature throughout the house is consistent; I am confident we not only have a great air conditioner but also found a trusted HVAC company. We highly recommend Magic Touch!

I recently purchased a large linear fireplace unit from Magic Touch.
From the first visit with Rich the owner, I knew I selected the right company. Their showroom is set up so customers can easily observe the numerous features with each different model.
Rich was very patient & knowledgeable regarding the units & pointed out the pros and cons which I appreciated.
Once I selected the Orion-Multi, my order was placed and installation scheduled by Kathleen.

Rich, Dave & Rick arrived on time & went to work. Several hours later, I had the most aesthetically pleasing fireplace on a once boring wall.

Thank you to the entire team for making this such a pleasant experience. I will surely refer you to anyone who is interested in your services.

This company stands head and shoulders above 99% of its counterparts for several reasons:
- Reliability
- Stability
- Experience
- Customer Service
- Commitment to putting the Customer first
- Down-to-earth YouTube videos

Many companies share a few of these attributes - but to find them all in one company is very rare. Know that if you pursue service through this company, you can rest assured that you will get exactly what you requested, and the long-term service to back it up. The owner, Rich has decades of experience and his project manager, Bart is true salt-of-the-earth people. Even just calling in to the office and talking to Kathleen is a pleasure.

I don't want to be overly effusive - but I have to give credit where credit is due.

Dave did a great job was very informative with explaining, in detail, the process and results behind the diagnostics. His service and expertise were outstanding. He was very patient answering all questions I had. The gas fireplace I have is the original from 2003 so it has run its race.

However, I was not thrilled at the cost to repair it. I’ll certainly do my due diligence to weigh the pros and cons of repairing vs replacing before making a decision.

We tried to schedule an appointment to go to the showroom. The lady on the phone requested extensive information (name, address, specifics about the project, etc). After a couple of minutes providing information, I asked why this was necessary just to go to the showroom. She was very defensive and I said I could take my business elsewhere. She hung up on me. Not the type of customer service I was expecting. I would NOT recommend this place (which is a pity because the UTube fireplace review was well done and made me want to visit). If you have to provide so much information just to get in the door to view the showroom, something is not right.

UPDATE: Rich, the owner, called me the same day. He had listened to the phone interaction and wanted to reach out to let me know that is not how they conduct customer service. He said all of the right things and explained the business model. It made a lot of sense and I will likely schedule an appointment next week. I will update this post again after my visit. I am changing the star rating from 1 to 3 based on Rich's timely call. This rating may change again after my visit.

The technician talked way too much after diagnosis. Simple issue of dust in the unit. He went on and on until I finally asked if he could blow the dust out. He went to the truck and got the blower and the issue was resolved immediately. He could have been gone in 20 minutes but he went on and on for over an hour.

We installed an electronic remote starting system with Magic Touch and our Tech Dave did a professional job , on time and budget. Would recommend this company for your fireplace needs!

I recently had the pleasure of working with Max, who came to fix my AC, and I couldn't be happier with the experience! From start to finish, Max was professional, knowledgeable, and highly efficient.

Max worked diligently and had my AC up and running in no time. The quality of his work was exceptional, and he even took the time to check other components to ensure everything was in good working order. Plus, he left the area clean and tidy, which I greatly appreciated.

If you're looking for someone reliable and skilled for your HVAC needs, I highly recommend Magic Touch Mechanical. They truly went above and beyond, and I’m so grateful for their help! Thank you!

Great company, professional & helpful on the phone! Needed to service Heat & Glow dual fireplace before sale of home. Lucked out by getting an appointment that had cancelled, David was right on time, answered all questions (we had a lot of questions)!
The fireplace looks amazing & ready for its new owner. Thanks for a super experience at a fair price!

Thanks to Dave with Magic Touch Mechanical, my 21 year old fireplace works and looks like new!! He is passionate about his craft and I am grateful for his help! I have 2 other gas logs that are just as old, so if I need service in the future I will call immediately!