Water Damage Restoration reviews in Mesa, Arizona

Garth Bell is so knowledgeable and helpful. I appreciate him very much. He answered all my questions. I couldn’t have done this without him. He is a very Blessed man. You are Blessed to have him. Thank you again. Dawn Flynn

Ernie, Kenny, Dexter and Stuart were on it. Very professional and timely. I would definitely use them again. Helped elevate the stress.

Bob Hyatt has done an amazing job as the project manager for our roof leak and damage to the kitchen. The communication throughout the process has been seamless and the teams have done great work. Bob kept the team moving smoothly.

The initial team consisting of Cesar, Juan, and Caleb made sure that they were careful with removal of cabinets and countertop and kept dust to a minumum. Great team and easy to work with.

We have been extremely happy with Bob Hyatt and the Servpro Team. Highly recommend.

Katie
Mesa, AZ

ServPro has been professional and responsive, has made our rebuild essentially stress free. Ian and Mana have been wonderful to work with!

Here at the Embassy Suites was a project that took several months for Jody and his team with Servpro to complete. Aside from the professional work conducted within the hotel, it was a pleasure having Jody. We had many good conversations, laughs and memories were made. With that being said, I will keep in contact with Jody and look forward to checking up with him and his personal life. It was a pleasure meeting you!

Thankfully ServPro was so swift to action as it helped us mentally overcome our ‘Smokeout’ near fire mishap. Just as important they provided us with Lisa and James who were a fabulous team with their communication and follow through so that we understood the process the whole way as well as their timeliness helped us because we literally had to herd our four rescued cats every visit to ensure they would not leave our friendly confines…. Highly recommend their service, When dealing with anything along the lines of remediation. Good luck with any challenges, Tim.

We recently experienced a small water leak in our home, which required water and mold remediation. Mary Crowder at ServePro was our first and only call, and she did not disappoint. She and her team were professional, highly responsive, and incredibly thorough throughout the entire process. They turned an unfortunate and stressful situation into a manageable one with their efficiency and expertise. The ServePro team took care of everything promptly and professionally, giving us peace of mind. I highly recommend their services to anyone facing similar challenges.

When you go through a tragedy the stress levels rise as it did in our case. With a fire, smoke damage and water damage, it was an experience we had never been in and never expected to be in. I am Thankful for Lisa Levier with Servpro and her contents team. what was our chaos was her normal day. With a calm demeanor and caring attitude she walked us through the process, assured us of securing our home and belongings and walked us through every step of a busy process. Lisa took care of everything from disaster to finish with excellent communication and was always available for a question or insight.

Ian Campbell has been extremely professional, friendly, and helpful through this process so far. He communicates effectively with textsz emails, and calls and will happily clarify (the many) questions I have. The project isn't done yet but so far the service from him and his team has been 5 stars.

We had extensive water damage from a storm with wind driven rain. And we had leaks in both the living room and bedroom and then the water ‘traveled’ (staining in other rooms). We knew to call SERVPRO as we had used them years ago in another state. SERVPRO here from start to finish were OUTSTANDING. Jared Mize was the front end/remediation specialist. He was so knowledgeable and calming (which we needed!), and did a fantastic job guiding our project through that complicated process (old condo/asbestos abatement). Bob Hyatt was then our remodel lead and we knew we were in capable hands when we did the walk through with Bob. Again, super knowledgeable, professional, and always with a can-do attitude. Our condo is back to literally looking like nothing ever happened. Which is amazing to us! We highly recommend SERVPRO.

Ian C. was an exceptional professional to work with. He was prompt, courteous, and empathetic, particularly given our family's recent loss. I greatly appreciated his clear communication and honest approach throughout the process. Servpro as a whole provided an outstanding experience.

From our initial contact to the payment of services, Servpro could not have been better. I was so impressed with their professionalism, communication and thorough service.

What truly stood out to me was Ernie from accounting. Our insurance company sent a check payable to both myself and the company in error and not only did they sign off on the check right away, but Ernie actually hand delivered it to my address. I cannot tell you how impressed I was with this gesture.

Thank you, servpro. If only every company operated like you, it would be a better world.

All servPro personnel who worked at my home were very courteous, professional, and respectful. They kept me updated at all times as to what was being done. I would definitely use ServPro again. The reconstruction process has not yet begun, but if it goes as smoothly as the demolition and cleanup process went. I will still be very pleased.

Alex C and Derek C we're working on my property that got flooded and these guys were so efficient and helpful they actually got the pictures for me that I had come to take to hand into the insurance company and they're on their jobs wonderful workers

Truly a frustrating experience working with this company. From the beginning of the process, there was no communication. Each time they showed up at my house, it was either well past the scheduled time, or a complete surprise with no heads up.

The quality of work was not good, and any concerns I brought up were brushed aside. The subcontractors were sloppy, leaving trash in my house, paint on the carpet, and grout powder everywhere (somehow on the wall in my kitchen and all over my back patio). Nothing was properly taped off in the work area, so wall texture was sprayed inside of my bathroom fan. When brought up they said "well it still works right?"

Just a couple of the numerous examples from throughout the several month process. I recommend finding your own subcontractors, which will surprisingly save quite a bit of time and headache. Two stars because they were polite.

Ian assisted me with evaluating my house and recommended all necessary items that would need to get replaced after a recent flood. His prompt customer service was outstanding and helped me with any questions I had.

Lisa Levier has been extremely helpful in communicating with us about our project. She has gone above and beyond. She is a great representative of your company.

Ian Campbell of ServPro has been very attentive to the recent water damage in our Phoenix condo. He was quick in getting get a restoration estimate into our homeowner’s insurance, and in to follow up with both us & the claims agent. His attention to detail is very much appreciated.
He has been a consummate professional.

We are very happy with the ServPro of Tempe moving services. The team with Lisa and Charles were exceptionally helpful, communication was great. She always kept her word. The packing, moving, reassembling of furniture was done very efficiently. Would highly recommend them.

This company should be called CricketsPro because after you start with them all you hear is crickets. They started off strong and made me feel secure in my decision with their work but slowly they have just completely disappointed. They show up with no notice and put in maybe two hours of work a week. Blaming everything and anything. Completely careless of how long it will take to finish a project. I am two months in and have no idea when they will complete the job due to lack of communication. I wish I would have gone elsewhere, this job would have been done in 3 days. Not three months or more.

Ian has been such a pleasure to work with. His customer service skills are exceptional. He was proactive, kept me informed and I felt he had my best interests at heart. My experience thus far with Servpro has been great!