Appliance Repair reviews in Phoenix, Arizona

Even though I didn't use Richard for my refrigerator repair, he was very honest with me . I could have spent money on a repair, but Richard is very honest and telling me it's best for me to buy a new refrigerator . He could have taken money but he didn't. I recommend him as a honest repair person.

Had the pleasure of having Richard repair my Samsung French door refrigerators condenser fan which had left the chat. he came on Sunday to diagnose the issue and returned on Monday after the parts house had opened. We also chatted about some cool things he's working on and I want to buy a misternaut from him when get get that business rolling.

Unfortunately I didn't get to use Richard's services because my washer wasn't worth the price to repair.
I called Richard off of a list I got from LG customer service. Right away he was very forthcoming about his service and asked about my issues rather than just showing up and charging me the door service price. He was able to diagnose my issues over the phone and advise me not to pursue a repair and instead gave me advice on the type of unit to look for to suit my family's uses/needs. Thank you Richard for the courtesy and honest advice. Highly recommend this man for his services as a straight shooter that isn't going to charge you unecessarily just to make an extra buck at your expense.

My washers water pump went out on a Sunday and Richard showed up on that Monday. With his 20+ years of knowledge he had me up and running within an hour. After he arrived he quickly diagnosed and replaced my broken water pump with genuine parts. I have no complaints and my kids are happy they dont have to go to a laundromat. If any other appliance breaks, I will call Richard with A1 Best Appliance Repair.

My washing machine went out on me at the end of Sept and a quick search pointed me to A1. Richard responded right away and even helped me troubleshoot over the phone and via text. It was agreed that my washer was done and not worth repairing. So Richard put me in contact with his "whole seller" Manuel to get a "reconditioned" machine. This is where this experience went from great to what I feel like is a scam now. Manuel showed up, installed a new to me machine, and removed the old one. Manuel said there was a 90 day warranty. Once I got a chance to run it, I was immediately getting drainage errors. I would hit continue on the machine and it would finish though. So I just thought air in the lines, it was just installed. But the error never cleared. Richard asked me to contact Manuel for him to come back and check it out. I tried for a couple weeks. It was like I was ghosted. Then Manual responded out of the blue on Oct 24, asking if I would be home at 6pm. Told him yes and then he ghosted me all weekend. When I called him out on Monday, he said he would come back. I just wanted a refund at this point. But now he says he doesn't do refunds. Richard said if Manuel didn't come back then he would check this machine out for free. Its now been a month and Richard stopped responding. I just bought a new washer because Manuel's still wasn't draining correctly and then started leaking. So I'm out $350 on a machine that doesn't work correctly and all the time wasted on dealing with it. Is this what I really get for trying to support a small business?

12.4.25 - update since I can't comment on the response. I've tried texting, using the messaging on your webpage, and email. I guess I've been blocked, ha. I'm done wasting my time. Thank you for that Richard and for wasting my money on Manuel.

Any time I have an appliance issue I call Richard, he is quick honest and is fair. This time I had him come out to check my mom and dad's washer and after checking it he said we should just get a new one and even referred us to someone to get one at a cheaper price. He is always honest and not just trying to make a buck.

Jack took my call today. Agreed to come see my Sub-Zero which is 30+ years old and making screeching groaning noises. He showed up late in the day, as he had predicted, cleaned it out, evaluated it, and determined that all I needed was a new fan motor, not a new compressor, and he had the part in his truck. Installed that and only charged me for the part, the service call, and his labor -- which all total was WAY LESS than other companies were going to charge me just to come make "their own diagnosis." AND my refrigerator/freezer is working like the great piece of equipment it is! THANK YOU, JACK.

Bad service

Miguel arrived, inspected our Samsung dryer and promptly gave us a diagnosis for our noise issues and an estimate to repair it. Miguel was very courteous and polite, explaining and answering all our questions and concerns. We will use Integrity Services for future appliance repair.

Very quick to respond to our request. Prompt friendly service

Alex from Integrity Services was very professional.
He quickly found the problem with my dryer, and got it fixed in no time.
I highly recommend Integrity Services to anyone needing appliance repair.

Alex is always incredibly helpful, knowledgeable and trustworthy. I’ve had nothing but a great experience with Integrity services (have had them out a few times now) and recommend to all family and friends. Excellent service!

We love Integrity Services. Top notch! They are always friendly and professional, from calling to schedule and through completion of service. They send appointment reminders and show up as scheduled. Alex is amazing and gives advice for anything we can or want to do ourselves. Alex is efficient, super polite and remembers year to year what he did and what needs to be done. Can’t recommend them enough! ⭐️⭐️⭐️⭐️⭐️

Had a good experience with a tech checking out my appliances

Called and my washer and dryer are working 2 days later.

Nothing but good things to say about Integrity. I called them and they were able to have someone look at our washer the next day and it was fixed two days after I called.
Alex was so kind, explained everything to me and gave me some great tips on how to maintain my washer. I would use them again.... which hopefully I won't need to.

Integrity is a great business to work with. They have repaired several of our appliances now quick appointments, on-time service, friendly, repair technicians, who are knowledgeable, and do a great job! We specifically request Alex, he was very kind to my mother-in-law and took the time to explain what repair was needed, the cost, and how he was going to fix it. Thank you!

Our tech showed up on time, was really cool and professional, and got our problem figured out quickly with my washer. Would absolutely recommend again!

Integrity Service was a great experience. Alex was great he explained what had to be fixed and gave me the price with a discount. He was prompt and sensitive to my schedule. I would use them again and give their number to my friends.

Our Dishwasher was not working, power light blinking, and water was not draining. We contacted the dishwasher manuf. and they referred us to Integrity Services in Queen Creek to do the diagnostics / repair. Just for diagnostics, they charged us $110. Upon arriving we explained the light issue, water not draining, & that the dishwasher was inoperable in that condition. We explained we recently installed a new garbage disposal, which they took a glance at, noticed a slight issue w/our install, which we corrected same day, while they were onsite. Beyond that, they did nothing to troubleshoot the dishwasher problem. This all occurred on 10/18/2024. As of 11/20/2024, we are back at square 1 again, light blinking and water not draining. We reached out today 11/26 and they offered to get someone out in 2 weeks and they would have to recharge us again for the visit. We explained they did nothing to troubleshoot the dishwasher they originally came out to diagnose. Unfortunately, they are unwilling to come out, actually do a diagnostic like they should have originally done, & waive the diagnostic fee. We are happy to pay for any repairs they need to do but they are unable to make it right. HIGHLY disappointed in this type of business mindset and conduct. I would reconsider scheduling them if you are having any appliance issues.

This is in response to Mr. Santos comments to my original post. First, I wish you were onsite the day of service. Upon arrival he would have seen the blinking light, regardless if I mentioned it in the phone call to schedule the appt. The fact that the technician said he did 4 fill and drain cycles to confirm all was well with my machine is humorous since each cycle can take anywhere between 1.5 - 4 hours. So at min, 4 cycles would have kept the technician at our home for 6 hours. The technician was at our home for approx 20 - 30min & chalking up our issues to the cap being on the garbage disposal, not allowing the unit to drain. We in no way expect for our unit to be serviced for free but to request another diagnostic fee to come out for the same issue that wasn't fully addressed the first time is not fair. Yes we did miss the first appt, due to an emergency, however we did call back to reschedule and paid for the visit. Yes it worked for 1 month however there ongoing issues beyond the garbage cap apparently. Currently looking for another company to help service us.

Liz

I can not speak highly enough of Integrity!!! They were fast, efficient, and explained everything in detail! The cost was extremely reasonable as well!!! Add in the warranty on parts and it's just perfect!