Appliance Repair reviews in Phoenix, Arizona

David came out to look at my dishwasher, got the part ordered and came back out exactly when scheduled. Dishwasher works great now! Thanks

We paired my refrigerator and did a wonderful job

Gabe, my service repair man was exceptional and did an excellent job. I would recommend his work any time.

People only leave negative comments so wanted to spread a little positivity: our repairman Niles was GREAT. Super friendly dude and super helpful.

Negative 1 million stars. Absolute disgrace of a company. Beyond unprofessional.

They have been out 3 times to repair the ice maker in My 3 year old LG refrigerator. Dispatching service is joke always takes a number of phone calls to get through to them, and the gal that answers the phone is quite rude! Service technician has been late out of service window without any notification, and is quite cavalier about the repairs. They were assigned by Old Republic home warranty.

Hands down the worst repair shop in the Valley avoid at all costs... They were sent out by a home warranty to fix a fridge. This dude shows up in a mini cooper with no tools and no way to fix anything. Looked at the fridge for 3 seconds and said he has to go to his shop to get tools to fix the issue and that he would be back within 3 days. Also said to just go buy a mini fridge in the mean time. Trash service. trash repair guy DO NOT USE THEM

If you actually want your appliances fixed do not use this company. The tech came out and punctured our Freon line. Whatever else he did resulted in an entirely broken fridge. Originally called the guy out to fix our ice maker…. This company is pretty much non-responsive. Save yourself the money and headache and use someone else (literally anyone else).

Incompetent, took nearly a month to fix the refrigerator. Miss diagnosed as bad compressor then once they showed up with a new compressor, the old was fine and it was suddenly a different part that they had to order. Avoid if at all possible

Horrible or should I say No service. Had a scheduled appointment from Noon-6pm, requesting closer to noon. No one called to confirm nor showed up at noon. Called at 1:30pm a day was told they would show up around 3pm. Called dispatch at 4:15pm and was told they would find out the ETA and call me right back. Called at 5:15 and the office is closed. Stay away from this company. They should be forced to close its doors with this kind of service. Should have checked the reviews prior.

They have been to my address 6 times to repair a broken freezer, on an LG fridge that is 5 years old. As stated previously, the guy shows up in a mini Cooper. He barely says anything and has a strong Eastern European accent. There were several occasions where he left our house to make a phone call in a foreign language in front of our front door during his visit. The first visit he just diagnosed the problem. The second visit, he added freon. Then both our ice makers stop working. He shows up for a third visit, says the ice maker needs to be replaced. Shows up for a fourth visit, replaces the ice maker and says the fridge temperature is abnormal. Shows up for a fifth visit and adds freon. Now our ice maker is leaking water and still not making ice. On the sixth visit he sat in his car outside for 20 minites before entering. Looked at our fridge and said he needs a video of the problem to fix it. So he basically came and did nothing.

I do not trust this guy and do not believe he actually knows how to repair refrigerators as he has been to our house 6 times and the issue is still not fixed! I have complained to the company about this guy but they refuse to send another technician as he "knows our system the best".

Run away as fast as you can, they cancel your appointment a million times leaving you hanging several times. They have the worse customer service and worse business practice. They just recently repaired my washer and it is already broken again and of course the warranty company calls this company AGAIN and its another waiting game following by 2 cancelled appointments

STAY WAY FROM THIS PLACE ! LAZY ..........What a joke, Repair company came to fix our appliance under warranty (lowes) .we'll they broke filter housing while replacing key pad and would not fess up to it . so we called lowes and they said they would send another to repair the damage.
Well AVA came and zip tied it and left .and told lowes piece was broke. hell we knew that . that's why we called to get it repaired . But can't talk to anyone here have to email them and then they don't respond. .Stay away

Worst experience with a repair company I’ve ever had. My dishwasher has been broken for 3 months. They’ve tried to fix it numerous times and ordered a variety of parts (one that was on back order for over a month). They refuse to tell the home warranty company that the dishwasher is not repairable. I have been very patient, but at the time of leaving this review, I still don’t have a working dishwasher. 3+ months of back and forth like this is unacceptable.

I had an incredibly frustrating experience with Ava Appliance Repair Inc. (AVA) through a claim I submitted with the Lowe's Protection Plan. Initially, my repair was scheduled for April 5th from 8 AM to 12 PM. I arranged to work from home specifically for this appointment.

However, AVA then called me, saying they needed to schedule the appointment themselves — apparently, Lowe’s didn’t actually have access to their schedule. If that’s the case, why was I even offered that date in the first place? Why can’t AVA simply provide Lowe’s with their real availability to avoid this kind of confusion?

Three days later, they finally came out and ordered a part for my dishwasher. They scheduled a follow-up appointment for about a week and a half later to install the part. Again, I arranged to work from home to be available.

Then the rescheduling started:

They first moved it from Tuesday to Friday because the tech was "sick."

Then they moved it again from Friday to Saturday.

Each time, I had to adjust or cancel my work-from-home requests, causing unnecessary disruption to my job.

Overall, the entire process was chaotic and unprofessional. Way too much confusion, poor communication, and total disregard for the customer's time. I would not recommend AVA to anyone.

I had awful experience with them. They came to our house over 7 times for our dish washer and fridge. We still have issues with both. They are very disorganize. the last time the were here their tech worked on the dish washer for over 2 hours and they said it’s fixed. After he left i found out the dish washer its not even working. When I called to let them know the scheduled me 10 days later for the tech to come back again! I told them we already waited weeks for the part to comes in and they tech was already here for hours to fix it, why would he leave when it’s not even fixed and give us wrong information they only said sorry, the lady Sarah was supposed to call back to see if they can schedule me sooner (talk to the manager) and when she called back she’s like sorry I can’t have it sooner and by the way the spot that we had for you originally it’s booked so the tech will be back a day after the day I told you. I will
make sure we never get them back in our house after this time, cause right now it’s unfinished job and the home warranty can’t change them now.

If I could give this company 0 stars I would. Our home warranty company contracted this disaster of a business to repair our washing machine in May. It’s the end of July and it’s STILL not fixed! They send the same technician out on Friday each week. He shows up at it after 5pm when his “window” is 12-5. He has never been able to fix our machine and flooded our laundry room once in which we have brand new flooring. I had to use 8 towels to clean up his mess and he left without fixing anything and all of those dirty towels that I couldn’t wash. Every time he needs to order a new part, then it takes over a week to get the part, he finally comes back to install the part but comes so late in the day, he doesn’t stay to make sure it works and leaves. If the machine can’t be fixed, just say so! I’m spending hours at the laundromat washing clothes every week because this business can’t get their act together to either fix it or deem it unfixable. Worst service ever. The office is no help either and the owner refuses to call us back.

Zero Stars if I could. This company is the WORST, and I would caution you to never, ever use them. It took them two months to fix our microwave, and refuse to fix our washer - the only reason we have to use them is because of our Warranty Company. After having the same tech (we've tried to request a different tech) over 4 times for the washer, he says we can only load it 1/4 of the way, but it is fine. It is very apparent there is a problem with the drum. The whole washing machine shakes, rumbles and moves across the room. It is NOT WORKING CORRECTLY! Somehow, I'm unable to upload a video here, unfortunately.

Hey Carmen, yes you. After six service appointments and three technicians, our washer has still not been fixed or replaced. Escalations have gone unanswered, and technicians continue to be dispatched despite the machine clearly being irreparable. At this point, the pattern is obvious. There has been no meaningful attempt to resolve the issue, only delays and ineffective service. This is unacceptable. We are entitled to either a functional repair or a replacement, and we will continue to pursue this until it is resolved. We are not backing down. If this takes years, we are prepared to persist for as long as necessary and entertain the games you guys play. Bring it on. Please immediately advise on how this will be resolved otherwise will release videos and pictures of your technicians watching YouTube videos when they are supposed to be fixing appliances and admitting to the company’s poor practices.

Richard is great he comes out and gets the job done

Very happy he problem solved and looked for multiple ways to accomplish it so I had options I really appreciated that 😊