Appliance Repair reviews in Phoenix, Arizona

These are the worst repair men I have ever seen. It took them two months to fix my stove. Every time they came, they switched different parts until it finally worked two months later. A few times the technician came out and didn't even have the part ordered from the previous time he came, so we'd have to wait another week for the part to deliver.

warranty claim , called an give the part # for repair and everything to speed up repair . 2 weeks call back and check why they haven' t called back , Told : waiting on part .
Called Lowes back got someone new A&A - showed up 2 day's part came to house in 2 days Installed next day .

Woman on phone at Authorized - Rude and Hateful and acts like the customer knows nothing - CHOOSE SOMEONE ELSE !

***0 STARS*** I have experienced the same things as everyone else. Terrible customer service. Inadequate work performed by a technician that did not assess the problem correctly to only make it worse. And They refuse to come back and make it right. They actually have made the issue on my new LG fridge worse and it doesn't hold the refrigerated air in anymore. This company is a joke, try and avoid them if at all possible.

THIS COMPANY HAS BEEN AN ABSOLUTE NIGHTMARE!! It has taken them over a month now to fix the heating element in my oven. 3 trips out, 3 different technicians & now im waiting on the 4th show up to probably once again tell me theyve got the wrong part!! Ive had to call them to follow up on the situation.. they dont call me to reschedule. I have to track them down. They even called to cancel on me last week bc "their driver was in a car accident". Their other tech was "in a car accident earlier this month", so he couldnt come either.Every time I speak to the incredibly clueless office woman they all claim theyve never heard of repairs needing to be completed at my house! Not sure what is going on with this company, but save yourself the hastle.

I spoke with a woman in the store today to get an appointment scheduled to have, both, my refrigerator and my microwave serviced. Her name is Donna and she was extremely helpful, patient and courteous! Yeah Donna! This is the 2nd time I've had to call on my microwave worked on and I am very appreciative for the polite and cooperative service. I will have my appliances worked on this Wednesday and will, hopefully, have more nice things to say. Thanks again Authorized appliance repair. Give Donna a raise!

If I could rate this company a ZERO stars I would. You cannot get a hold of them, they ask you to email and they dont respond to that. I should have known when I saw the 1.6 stars when I looked up the phone number but it is the company my warranty company assigned out. Had an appointment set up for Thursday - they showed up on Monday and tried to pass off that they tried calling and there was no answer. A tech was rescheduled to come back out and the window was 12-5 which is absurd to begin with - he doesnt show up until 5:30. At that point he walks in and says he cant help us and walks out. He didnt even look at our machine! Insanity. Two WHOLE wasted days from work at this point. Called the office who said they would send someone out the following morning, and NO ONE SHOWS UP!! Called back and they said I was mistaken and someone would be out the following day. The woman on the phone Donna lied through her teeth. Never ever work with Donna OR George Gormsen! They have no idea what customer service is!!!!!!! TRASH

New to Phoenix and didn't know who to call and all my friends are raving about Google Plus and a resource to find good companies ... well that turned out to be lucky for me. They came out when they said they would, and were honest in their dealings! The washer was fixed quickly, correctly, and for a fair price. Will definitely use again and highly recommend. This is an excelent company. Use with confidence..

I was out of town when her refrigerator stopped working. I was frantic when I returned home. I called around and many places were so rude on the phone if they even answered. I finally asked a friend you suggested Authorized Appliance. I called and the office staff wad amazing. They were able to fit me in the next day (I called at 4:45pm the day before). Greg the technician came out and was polite and professional. He fixed my problem right then and I was goog to go. I will refer Authorized my friend and family. Great experience.

This is obviously a company that operates out of the back of a van. They don't answer their phone nor do they respond to emails. I would not recommend anyone to use them EVER!!!!! We waited a week for a supposed part to come in never got a phone call had to get this information from our warranty company, and then our refrigerator stopped working altogether. Not something you want to wake up to. If I could give a negative review with a star I would but it does not allow for that.

Placed a request for service on my LG refrigerator on July 11th. Only used them because my local appliance repair person can't work on LG appliances. As I understand it the companies that can work on LG are extremely limited based on LG's unwillingness to make parts available. I tried Sears first but they were scheduled out 2 1/2 weeks. Because of the nuances with service I verified no less than 3 times they could service LG products. "Yes Sir" was the response. My appointment was now set for July 13th. I scheduled my vacation day to be there. On the night of July 12th I came home to a message that they had no one available and to call a different number for service. WHAT???? I called the number they left..... It was Sears Service. I called them back to get an explanation. The person I spoke with was the same one who left me the voice mail. He repeated his message that he had no one available in that area tomorrow. i asked him what that meant... no answer. I explained to him I had taken a vacation day to be at the house and needed to understand what happened...... all he did was repeat his earlier comments. I asked him if he had no one in the area at all or just tomorrow hoping I could reschedule. Apparently he no longer wished to speak with me so he hung up on my. Terrible, terrible customer service. Never once apologized for their mistake. At some level I'm glad they're not coming out.

Despite all the other bad reviews here for Authorized Appliance Repair my experience with his company has been more than adequate. I have the displeasure of owning a Samsung dishwasher and despite their reputation with TV's and electronics the appliances the build suck. That said I've use Authorized App. twice to repair this washer, first time was under warranty and the pump and drive motor assembly were replaced. Yes we had to wait for parts but turn around time was around a week,
The same breakdown occurred last week three years into the life of this dishwasher. obviously a problem with Samsung but still cheaper to repair than to replace. Same time table with parts being ordered and installed inside a week.
The only thing I can say is that I was neither demanding nor obnoxious to the staff and I was treated accordingly. YMMV but the bad rap doesn't seem to be fully deserved.

Wow!! Our experience was totally opposite from the above reviews. Our Kitchen Aid ice maker was malfunctioning and Randy Rudd from Authorized Appliance Repair Company inspected and ordered a replacement ice maker and also repaired our freezer rails because the roller bearings were damaged. He was courteous, efficient, pleasant and very professional. We would recommend this company and Randy to anyone seeking appliance repairs!
John and Judy, Scottsdale

Run as fast as you can. Flight by night company operating without good business sense or ethics. Unprofessional, incompetent, rude, not prepared. Receptionist/scheduler rude and outright lies. Tech arrived in personal unmarked minivan, no business cards. Didn't carry in tools. Said he had to check with warranty company. Maybe order parts. I scheduled a return repair visit to install after confirming with receptionist parts were in. P.S. company does not answer phone or emails even though they say on message that's how to contact them. No way to leave a voicemail.
Todayn repairman called and said be there in 20min. Never came. After 4 hours of calls, emails and texts that were unanswered, someone finally answered phone and transferred me to Ms. Rudeness. She tried to tell me that he was here for 30min. This never occurred. She argued with me that there was another customer on my acct at this phone and address. She then tried to tell me my parts weren't in. I said they were because I called her 2 days ago and confirmed the arrival so I could schedule the return appt. Long story short, he never came to this house because we are in a gated community, difficult to find, and need a gate code to enter which they did not have. Mistakes happen but how you handle them makes the difference. Being rude, belligerent, and outright lying doesn't make the grade. I should have accepted what the many 1&2 star reviews said.

They came out quick enough. they diagnosed the issue quickly. they said they would call me in a couple of days when parts arrived. approx 2 months later I have to call to find out how much longer before parts arrive. they tell me they were confused because they tried calling me and I didn't answer the phone. I realized then this place wasn't professional or at the very least lacks customer service skills. My phone is attached to my hip (literally) i don't miss many calls, but whatever. a lady receptionist informed me that I need to remove the washer from atop the dryer. I explained to her I will not be doing that since I do not know what I am doing. She said her service men don't know how to do that either. I asked her if your service people dont know how to how do you expect me to? Lowe's Installed it like that, She told me verbatim "Its not our problem you have a custom install" she also said "we are repairmen not installers" I am talking with Lowe's on the phone this minute and they are telling me that the manufacturer pays for the un-stacking and re-stacking of the unit and doesn't understand why Authorized Appliance is doing this. They are trying to find another repair company that can complete the job. I have several appliances under Mfg and extended warranty's and will go out of my way not to use Authorized Appliance into my house again. I might be forced to use them in order to get my appliance fixed, lowe's is stating that they may have to come out to un-stack the unit so that it can be repaired by Authorized Appliance. :(

There has to be a way to give this review 0 stars! My husband and I are absolutely LIVID this is BAR FAR THE WORST COMPANY EVER!!! We bought our fridge from Lowe's in November. Needless to say the freezer went out in it. This company Authorized Appliance Repair was sent out on Friday to asses the situation. The service tech that came out arrived with NO TOOLS NO PARTS NO NOTHING!! just his van and himself going on about how this isn't his normal van, all of his tools are in his other van. They said they will need to order the parts. $ 300.00 in food just out the door... It's Saturday at 12:30 we haven't heard from the company so my husband calls to check status. A lady answers the phone and said she has no idea what's going on with our ticket because the tech has not came in yet? ... He hasn't came in since yesterday?? so am I going to have to wait until he decides he want to show up to work? WHAT KIND OF COMPANY IS THIS?? My husband hung up the phone and had another question so he called back. His call was ignored!!! So here we sit wondering whats going on? I get online and see their rating on google. I checked the BBB and this company is NOT listed with them ( wonder why). Honestly if you can go somewhere or find someone else because this company has the worst rating and now from reading all the other review. I can see that this is an ONGOING issue with this company! I am extremely outraged by this.

Unfortunately, there is no "0" rating option for this horrible company! I went through Lowe's warranty program to have a part installed on my Samsung refrigerator. I should have known when I was originally contacted by the woman who apparently runs the show that I should've used someone else. Smug, arrogant, too good for my money attitude, etc. After waiting a few days for part to arrive, I was told that a tech would be at my house between 8am-noon for installation. Noon passes by and no tech! I immediately called to inquire the whereabouts of the tech. Lo and behold, good 'ol same rude lady answers. She puts me on hold to inquire about the location of tech. She comes back and says, "It looks like he already passed your house." I asked, "What does that mean?" Dead silence. I ask again. She responds, "That means that the tech stopped by and nobody answered the door." Impossible! I've been home all day. Working in the front yard no less! She said that someone called before he arrived. Also impossible. No phone call. So, she was basically calling me a liar! I immediately let her know that I'd be calling Lowe's back immediately to use a different company. At that point, she basically hung up on me. Apparently, my story is not unusual when looking back at previous reviews. I can't believe Lowe's would continue to use a company like this for their warranty service!

Horrible business. DO NOT GO HERE FOR REPAIR AT ALL COSTS! If you have a repair needed for your appliance and you bought it at Home Depot, you may be directed here but you must request another company. I had a tech come out to my home and "test" what was wrong with my ice maker. The tech seemed very knowledgeable and told me we needed a new board for the unit which was ordered through Samsung and once they had it in they would come repair. Two weeks went by and the tech came out and replaced the ice box and not the board. I then got a call from Samsung to rate my experience and ask if the unit was repaired. The unit was still not functioning and it was my understanding that the part was still on order. A month now went by and I called this "authorized" appliance company to get an update. The woman who answered the phone is a complete waste of your time. Snobby, rude, and disrespectful is what you can expect to get. When a "manager" was supposed to call me back, it never happened. The second time I called, my case/repair file had been closed because "their files say it was repaired". What a joke!! It's a direct reflection of business quality when some woman is sitting on her you know what in the office taking calls and hates life, GET A NEW JOB IF YOU'RE SO UNHAPPY! The useless woman who answered the phone told me I was basically SOL and had to once again call Home Depot. Home Depot filed another claim with this horrible company and they rejected to do my repair!! This was really a blessing since why I would want to deal with such a horrible, useless, unprofessional, and "un-authorized" business????

AVOID THIS PLACE, AND GO ELSEWHERE!!!!! TOTALLY USELESS!!!!

After 5 different trips my washer was still doing what they came to fix the first time. Lady answering the phone not the nicest. Finally after 2 months I called Lowe’s to complain ,they sent out ge. It took only 1 trip and the washer is working great. I would never recommend this company . They want you to email hard to reach.

This Repair company is irresponsible both in communication and job performance. I was unfortunate to have been assigned to have them repair my New LG Microwave. The representative they sent was completely useless and managed to break both toggle wings to attached microwave and was flustered and mouthy. He could not remove it. We had to get another company to remove microware from the shelf.
The same representative came back to pick up microwave, the microwave was in a flawless condition when he picked it up. After three days he returned with the microwave dented, scratched, and the door hinge out of alignment. The representative said that they didn't damage it......I had taken pictures of it when it was picked up and when it was returned. The on- site phone representative emailed indicating that they had not damaged the microwave. It's still sitting in the same location where they dropped it off.....damaged.
They take no responsibility, I am trying to negotiate with LG to figure out what the next step is while this company is providing bad service to others. They are worthless.

this company is absolutely horrible! my services protection plan through lowes contracted this company to fix my washer. the service guy who was sent out to do the repair did not even take the washer apart to diagnose the problem. he told my son that he needed to order the part and will call when the part came in, no call. so i called to verify if the part had arrived, at first i tried three times no answer. called back the next day and the lady who answered the phone was rude and very unprofessional. after finding out that in fact my part was ordered but will not be available until next week since they dont service customers on saturday or sunday. i mean what kind of service repair company doesnt work weekends???
so now i am at the mercy of this company waiting now nine days to wash clothes for a family of six!

shame on your lowes for hiring such a low class company. i will not be doing business with lowes or this repair company again

I am completely dis satisfied with the integrity and professionalism of this company and its technicians. Lowes sent this company out for washer repair a month ago. They ordered parts that may or may not solve my issue, the technician never took anything apart to verify. After 3 weeks they finally called to set up an appointment that the technician no called and no showed for. I missed work to be available which is an inconvenience. I tried to contact them for tye day of and for a solid week after. They do not answer their phone and there is no way to leave messages. I had to contact lowes directly and escalate the issue to a supervisor level. They are currently unwilling to do the repairs and are treating me like an inconvenience to them. There is no sense of urgency to satisfy my dissatisfaction with their performance and the time its taken them to address my issue.