HVAC reviews in Phoenix, Arizona

Spam calls, won't stop. I'm on do not call list. If they cannot honor this what other scrupples do they lack?

Informative telephone rep, professional, polite technician. Fantastic about same coming out to fix my ac that same day. Would highly recommend them

Our home A/C stopped working and Hoffman Refrigeration got it up and running again same day. Friendly and timely service. Thank you. Will call again.

Super honest polite and helpful!!! :) They offered me a great deal on getting my air conditioner taken care of! Thanks to them it's up and working and I'm not melting during the hot nights!

The techs are knowledgeable but if you have to have any interaction with the office or owner you will regret using them. A real jerk of a guy. I also noticed that he gave himself a 5 star review here on Google. Be leery.

Great experience, the tech "Aaron" was on time as super courteous. Took the time to listen and then went through the whole system. Gave us a very good presentation of what he found and what minor things it needed to be even running better. Super job.

Sorry my Five star review was something the owner made us do while employed there. Thats the first clue about what to expect. As a company , over priced, dishonest practices causing many to leave n go elsewhere. My advice is look elsewhere and I apologize for anyone I may of referred there before I had full understanding of company operations. Try Howard Air .

I received a telemarketing call from Hoffman Refrigeration this morning and as soon as the guy said who he was, I politely said I wasn't interested (to save both him and me time). He uttered the word "Pervert" and proceeded to hang up on me. I immediately dialed the number back from my caller ID and asked for a manager. The guy who answered the phone wouldn't get me a manager but he said they would review the call and take action. And THIS is how you solicit business? I wouldn't even give it a one star but I had to in order for this review to post.

The service technician (Brandon) took the time to explain, show pictures, make recommendations in a manner that was easily understood. They go above and beyond to accommodate ...excellent communication from the office, to the techs, to the owner. Reliable, informative and courteous..., very much appreciated !

I have not used Hoffman's service. I have however received three calls in the past week. Owners of Hoffman refrigeration please be aware you are continually calling people that exist on the Do Not Call list we all formally ask you to cease and desist.

I was with Hoffman Refrigeration for five years and had spent over $4,500.00 in the past 4 years for repairs on five units not including the $80.00 for each maintenance plan ($400.00/year). I called this spring to scheule the spring maintenance inspection and was told that they are not going to service me any longer as they did not make any money on me. How is it that for five years I had spent a total of $ 6,500.00!!! That is: "not making any money"??? I guess Dave, the new owner of Hoffman Refrigeration, is very greedy????

We have used HR for several years and have always had a good experience. Recently, Troy came out & did some duct work for us. He was very professional and courteous. The price was fair and his work was excellent.

Residential A/C condensor fan stopped running. I called Hoffman Refrigeration. Thanks to their techs depth of knowledge, very helpful customer service, and attention to detail, my A/C is running great again. Would recommend to anyone in need of A/C service.

Very pleased with the service from Hoffman refrigeration company. They showed up on time. Their communication through the entire appointment was clear and professional. I now have a heating and air conditioning company that I can recommend with confidence.

I have not used Hoffman's service. I have however received three calls in the past week. Owners of Hoffman refrigeration please be aware you are continually calling people that exist on the Do Not Call list we all formally ask you to cease and desist.

Please make the necessary corrections to your business model hopefully that will help you gain and retain customers in the future

Got a call from one of their telemarketers, she was very polite and didn't over do it, she booked up an appointment to inspect my unit. Their service guy Marcello came out and performed the servicing and I also got some good insight from him while he was here. All the negative reviews for this company make me wonder if the 1 star review people are scared of getting phone calls?? Grow up people, they're just doing their job..

When the temps went through the roof in early June, and EVERYONE was calling EVERY A/C company in the Valley for immediate relief for a downed unit, we were fortunate enough to call Hoffman Refrigeration for our diagnostic and repair.
Their service and professionalism were AMAZING!! From the return calls from the front office, to our tireless tech Frank, to the thorough diagnostics and repair, this company ROCKS!
Thank you, Hoffman Refrigeration, for being conscious of EXTRAORDINARY CUSTOMER SERVICE, at every turn.

I was very pleased with the job that Hoffman Refrigeration did on my house. Everything was thoroughly checked and he even showed us pictures of what was wrong and how he could fix it. And it was fixed within minutes. We took our their "yearly" contract to make sure we get their superior attention to anything that could be going wrong. I would recommend them to anyone.

I woke up to a cold house during our last cold snap (on a Tuesday morning). My real estate agent had recommended Hoffman. I called Hoffman at 6:45 a.m. and got a hold of their answering service and left a message. Within 5 minutes I got a call back and the nice gentleman said he was going to have the tech who lived out my in my general area call me. The tech called me up and moved around his schedule to get me in that morning. He arrived at about 8 a.m. so within an hour and 15 minutes of my call, they had someone out.

The tech was great. He showed me what was wrong (a dirty flame sensor) and showed me how to clean it on my own.

I would definitely recommend Hoffman to my friends and family.

I have to say, it is very RARE that you find a company that not only follows through, but one that also has employees with respect! Hoffman Refrigeration came to my rescue not too long ago, and not only was the gentleman, Tim on the phone, very thorough and accurate in his communication, but Aaron, the Tech who came out and serviced my unit was as well. Aaron was on time, I received a confirmation phone call from both the call room and the tech (day before and day of) and the price I paid is definitely WAY UNDER what I should have paid! :-)
Their customer service is amazing, their communication is on point and their promptness is Perfect! I recommend them to any, every and ALL homeowners and businesses who have an AC ;-)!!!

Left me and my family without working A/C for the entire summer in Arizona (note I have epileptic dog with frequent seizures). Used through the warranty company that keeps claiming that AMS failed to provide them with required documentation. If I could give zero stars, trust me, I would. No contact since 07/15 regarding the repairs under the warranty. They sure tried to sell me the new unit though. They found time for this. Unethical and unacceptable service. I just sent the notice of dispute to the warranty company. Do not forget to check the other website reviews to get the picture.
The service guy Todd was nice - that's all I have to say. Unfortunately, I lost my patience.
Just for the company reference: Dispatch: #452590348

IN RESPONSE TO AMS: First of all, it is the violation of privacy right to share my full name when I clearly wanted to stay anonymous. 2nd of all, you guys never contacted me to inform me about what's going on. Next, I contacted the warranty company that informed me that you guys failed to provide them with information. I explained the situation clearly. I am not sure why I was put in the middle of this if it was the communication between you two. The Customer is supposed to resolve such problems as info submission to warranty company? I have records of chat with warranty company showing that you failed to respond or even answer the phone. Stop lying! Todd was fully aware A/C was not working and told us to turn it off completely. How is this not a failure?

to AMS: Who was inititating the contact? It was me and me only - yes, out of curiosity - I wanted to know the price but after that, I chatted with warranty company and they said you failed to submit the info. I posted the dispatch number so that you know it is not fake as you like claiming on google, not my name! It is the violation of my privacy rights and be sure, I will not leave it alone. To set the facts straight:
- Todd came, replaced one part but A/C was not working. He said that the coil needs to be replaced and he would submit the info to the warranty company. He advised us to turn off the A/C.
- I received the email from warranty that they are processing the claim. There was no other communication from warranty company.
- I contacted you guys to see what is going on and you told me to contact the warranty to send someone else to give access - which I DID. At this time, they advised me that they are missing the information from you guys.
- I asked you guys the quote to fix it on my own to save time - you gave it to me and I said ok. Let's schedule.
- No further contact
-I am calling you again and was advised by the Sales guy that the quote is invalid????>?!!!!!! And then we discussed the unit replacement and yes, I got the quote. Initially, I agreed to it and even took first steps.
- No contact from you guys - I guess you do not want any money.
- Ok, I cancelled the order and decide to contact the warranty company again - this time through chat to record this conversation.
- They admitted they are still missing information, were unsuccessful to contact you guys. Again, this is based on what I received from them.
- You guys never informed me that it would take forever apparently and that you were not planning to do the service for them or never advised me to do anything. The only contact from you when you were trying to sell me the unit. Every time, I asked about the claim and you guys never knew anything.

to AMS: Harassment or Doxxing:
A business owner posting your full name in a review reply could be a privacy violation and considered doxxing, especially if it appears to be an intimidation tactic, according to a Google Help thread.
Whether you agree or not, every person has the right to express their opinion without being insulted or harassed. It says a lot about you and your business. Frankly, never seen the response like this from any business. Wish you the best of luck
Also, you are violating your own privacy policy published on YOUR website.
Once again - it is my right to express my opinion and I stick to it.