HVAC reviews in Phoenix, Arizona

Had them out to check our Air conditioner and told us it needed immediate replacement. Gave us a quote. Got a second opinion and was told we had 5 years left before it needed replacement and a quote of 4K less if we still wanted to replace it immediately.

Nice, knowledgeable, efficient, and professional. He completed the task.

Finally took the plunge to replace our 22 year old AC units. The Empire time provided a detailed quote and we went forward. The install team was always on time, took care to keep the house clean, and cleaned up after themselves. The install team was pleasant, answered questions, and worked our suggestions.

Appt for between noon and 4pm
Arrived on the earlier end which was appreciated! Dustin was courteous and knowledgeable. Would def recommend

Your rep Allen was very professional, efficient, thorough and friendly. How refreshing! I have been an Empire customer for years. Excellent service always. js

It was over 110 degrees and our air conditioner wasn't working or, let's say, the hot air it was putting out wasn't doing the job! Empire had been highly recommended to us by another family. I called Empire that day and the very next day our air conditioner was replaced. Fast and efficient service!!! There is a trip free, but with repairs the trip fee was eliminated. The total charges were appropriate. We are very happy with the service and will definitely use Empire in the future.

Dustin was extremely professional and went over and beyond to assist us with the issue. Dustin deserves much kuddos for climbing the roof to see where the leak was coming from. He aimed to resolve the problem and worked diligently to help. My son was very impressed with his work and trying to fix the problem at his home. We have called Empire 2X now and my son is very pleased with their work and being on time and respectful. We give them 5 ⭐️⭐️⭐️⭐️⭐️.

Appointment was open between 8am-12pm, and Dean arrived about 9:45. He quickly assessed the issue and replaced the capacitor in the AC unit and was gone within an hour of arriving.
Can't ask for much more!

Jason was extremely professional and prompt to arrive at my mother’s house. He’s work is always impeccable.

We love Empire, they are the best! We called them 5 years ago for an emergency situation and haven't used any one else since. They are very good at what they do and affordable. Dean is so professional, respectful and good at his job. Thank you all!

Jason arrived on time and was very thorough in trying to determine the source of our water leak. Although he was not able to locate the source, he described every step he was going to take prior to performing any work and he provided his rationale to ensure there were no surprises. I appreciated his candor and honesty.

Had a new drain assembly installed in a bathroom sink and a hot water heater flush. Jason was very professional and friendly. He answered all my questions and explained everything thoroughly. He double checked his work before he left to make sure there was no leaks. Great service.

I have had a service contract with Empire since 2011. I have consistently received professional, knowledgeable and timely service. Emergency calls have been responded to quickly! Addendum to.prior post. AC unit stopped cooling on 9/12/21. Called and scheduled service at 9:00am on 9/13. Dean V. arrived on time and have my unit up and running within 30 minutes. He is friendly and. always provides pertinent information.

These guys are amazing! I called in a pinch. No one ever has ac issues on a cool day. They got right out and treated us with respect and professionalism. I would highly recommend this company. Thanks Jason and crew!

Hands down the best company in Phoenix. Professional, courteous and prompt this company has always been there for my family. Hot Water Heater, AC and plumbing emergencies typically addressed in the same day. You also want to hop in on their service plan - can't beat it!!

John is great. Very thorough and professional. Just had an AC maintenance check and he was awesome. Dan has come here the past few times and he is punctual, professional and very knowledgeable.

Concerning that we purchased a new system last year. It sold as a soft starter. The tech tells us it's not quotes a new unit. Also, fan never stops!

I’ve been using Empire for over 20 years. Their excellent work, professionalism and kindness make me always going back. You can never go wrong, their experience is unmatched!

Jason was great. He arrived on time was friendly and got straight to work keeping me informed throughout the process of correcting my plumbing issues. He gave me some helpful advice on how to avoid similar issues in future which I greatly appreciated

Once Dean arrived, his service was prompt and informative. He then took time to do a quick review of replacement units.

Dean has been servicing my A/C unit for at least the past 8 years!! He is friendly, knowledgeable, and honest. He really looks out for his customers and goes the extra mile!!