HVAC reviews in Phoenix, Arizona

Manny was extremely flexible, professional & did a great job. He explained what he was doing & walked me thru everything. Manny was top notch!!

Outstanding plumbing expertise!!! Branden is the best plumber who will ever step foot into your house. He can handle complex problems and will not be satisfied until the job is done -and done well. We have used him for years for all plumbing needs big and small.

Guys....stop searching. Use 1st Choice! We were referred to 1st Choice and are 100% satisfied!

The ease of setting up the repair online and picking my own time slot was great. Our unit ended up having a refrigerant leak. Justin showed me a video of the leak, provided options for the repair and explained the Blue Ribbon plan. The leak was repaired on the same visit and we did go with the plan! Now we have peace of mind!

Justin and Jake where our techs. They were efficient, friendly and professional. Well done!!

My 30 day review. So far the 5 ton a/c and air handler is working fine which any other company could have gotten and installed
for a lesser price. Did research on the company showing A+ rating on several sites. My bad. Paid extra thinking I was getting a premium service. Here's my story.
Everything started out fine they removed my old unit then the problem's started. The air handler would not fit through the access door was to long so instead of bringing it back down and disassembling it to get it to fit they tried using a pry bar a few times then decided they would bang on my rafters trying to get it to fit for approximately 20 minutes.
While doing so dropped a water bottle and a drill onto laundry room tile floor luckily didn't break the tile. Then while banging on the rafters they dropped a hammer and put a hole in my ceiling along with hairline cracks where wall and ceiling meet 6' and 8' long on the walls underneath where the air handler sat. Tim came out and saw what had happened and told his crew cab to take the air handler down take it apart and reassemble it in the Attic which they should have done instead of trying to force it up.
Tim said he would have his drywall guy come out and patch it. Two weeks later their quality control man comes out and sees the whole assuming it was patched
Call the office and finally got the drywall guy to come out next day and repair it.
Took him 2 hours.
When they brought me my paperwork with warranty last name was spelled wrong.
Also the wifi thermostat they brought out has their logo lit up on a thermostat which to me is quite annoying and locking me into their services. It's like they're advertising in my home. Asked for another thermostat without the logo along with warranty papers with the correct last name. As of 9/24 still nothing.
Want to help out the local company's but now having second thoughts for doing it.
Good luck to those reading this.
(Update to 3 stars.) All issues have been taken care of. Just waiting some exteneded warranty papers work.
4 month update still getting excessive humming / vibration noise 5 minutes after heater cycle turns on. Woke me up twice last night. Had to call technician out again
To see if this can be corrected. Have been at four of my neighbors houses they do not have this issue. I will leave another update later to see if this ever gets corrected. Last time out was told to much refrigerant in the system.
Update 2/2/26. Jeo came out to install a soundproofing blanket and a soft start unit on the heat pump. Just got rid of the humming noise I had been hearing but now in heat mode temperature will not get over 75° coming out the vent so will not warm up the house. Call in and have another technician coming out to check it again. This is getting very frustrating.
2/3/26 Manny the technician came out found a crossed wire causing the compressor to shut down on the soft start unit. Removed the soft start unit and installed some pabs
Underneath the heat pump which helped lower the humming noise. Checked the temp. Coming out indoor vents was at
109°. Hopefully this is it for a while.
Thanks Manny

I was very pleased with 1st Choice. They were polite, on time and very professional, and I have no reservation about giving them a 5 star review.

Thank you, 1st Choice Mechanical & AC repair! You have two individuals are Sebastian and Brody a very hard work Technician teammates whom installed my AC completed, seven hours worked condition temperature 108 degrees outside, I truly appreciated their worked and keep my house in a lot cooler than the old unit I have for the last fifteen years. Thank you, Sebastian & Brody!

I would highly recommend 1st Choice for so many reasons but if I had to sum it up....price, transparency, care, and consistency. Every single one of their guys that have come out have shown that level of care which is a true testament to the values the company exemplifies.

Justin was very professional and knowledgeable. I would definitely call 1st Choice to service my HVAC system in the future. I am very satisfied with the service provided by Justin.

I hired 1st Choice for two projects. A/C ventilation updates in the attic and a variety of plumbing fixes. The crew for the A/C ventilation project was great. Covered everything in my closet since attic access is in the closet. They put cloths on the floor to prevent tracking in dirt and cleaned up very well. The plumbing projects were replacing faucet parts, replacing leaky hose bibs and a water heater flush. Brandon was very professional, knowledgeable, and explained what he was doing. Price I noted is for both projects.

Just had some tweaks made to my system after the 1st. month.
The system has worked great since day one but I had some issues with these people after my initial installation caused some peripheral property damage. The problem drug on longer than I felt it should have to repair that damage. I now feel that that delay was caused by miscommunication on both our parts. That damage is now repaired. I was happy enough overall to use them again to replace my 30-year-old Water Heater that came with the house when I bought it. In doing that install everything was updated to current code. I would not hesitate to refer this company.

Installers were polite and professional. Kept me updated on progress.
Protected carpet and furniture with tarps

Very professional crew. Explained what and how very clearly on the scope of work. Great communications overall. Very clean work environment. I would recommend them highly

Amazing customer service and communication. I had 2 calls and 3 text messages confirming an appointment and when he was on his way. Thank you Manny!

Daniel was a fantastic technician! He explained everything in perfect detail. He even fixed a RO faucet and wouldn't charge us. I appreciate Daniel and how his company operates.

Excellent service, Daniel came in as my 3rd est, the first were crooks! $1,800, Daniel did it for $1,000. Perfectly installed smart toilets. I’d work with them again, anytime.

Daniel was great. Very polite, professional & explained things thoroughly, told me what future things to possibly expect due to age of my water heater. Recommend Daniel and 1st choice plumbing.

We had both our AC units break in the middle of the summer. 1st Choice immediately came out, presented multiple options and ultimately gave us the best price with an immediate installation timeline. Manny, who we worked with from start to finish is an ALL-STAR! He was able to trouble shoot some of the hiccups that presented themselves, communicated and worked late to ensure my family and I had AC in our home. He BEYOND exceeded expectations and is a true asset to the 1st Choice team!
Additionally, there was an unexpected error that occurred which required the ownership to get involved and, again, their execution, communication and follow up EXCEEDED expectations. I am grateful for their time and for all the hard work. I would recommend 1st Choice to anyone!
Thank you again to Manny and the entire team at 1st Choice!!

We had such a great experience with 1st Choice from start to finish. The team immediately responded to my inquiry and was able to schedule someone the very same day—literally within just a few hours.

When Josh arrived on site, he brought a burst of positive energy. He was very knowledgeable and quickly diagnosed the issue with our water heater. Even better, he was able to service it on the spot and confidently promised we’d have hot water within 45 minutes. His words did not disappoint—just as he said, the hot water was back and running!

Josh left us feeling confident in his expertise and professionalism. He was personable, relatable, knowledgeable, and fast while still delivering quality work. We were so impressed that we now want him to inspect the entire home as we continue settling in.

Thank you to Josh and the entire 1st Choice team for your promptness, professionalism, and genuine care. It’s companies like yours that make customers feel truly valued. We look forward to working with you again for future home improvements!

If you’re looking for a trusted company, please don’t hesitate to inquire today!!

1st Choice did a very professional job. Cost was very competitive and employees were respectful and listened to any concerns I had. Tory in the office was excellent!

This guy's install new ac at my house, cause damage to the ceiling and attic access, Abraham see with his own eyes the damage and he decided to deny,need to wait like 3 weeks for repairs, third party company perform this job Charlie did great job, the 2 young guy's who install the attic ac was very frustrated because the old unit was more big they decided to cut the unit in pieces (all good with this) but I don't know why one of them decided to dismantle the new unit as well, the new one is more smaller than the older and fit good,the guy was pulling like crazy power cables, I asked him why, he said I need to do this,finally he destroyed. I'm not sure if there's broken cables tied with some tape, to me just to make more light weight maybe was to heavy for them, also I offered my help to lift up the unit, the unit is about 70 to 90 pounds maybe, I lift the unit in the ground by my self with 2 surgery in my shoulder.
Don't trust about the arrival time, arrival time was at 12pm and arrived around 5pm, I waiting until 7pm and I decided to leave my house open until they finish up the installation, they promised to replace all the batteries from smoke alarm, I asked already again and no one responded.
At the same time I was placed one appointment to my other property just for AC unit maintenance my unit was working perfectly before when the gentleman comes down from the roof he showed me a free quote for over 3 thousand dollars, I refused to go forward with this very bad repairs, my AC unit is working well until now a little noise after the maintenance but working condition, I got the special price for ac maintenance almost $20 and the lady by phone call trying to charge $80.
I'm not recommended this Facebook AC company, the trick in Facebook page is different from reality.
The Gentleman who attended first time at my house he is very professional that's why I decided to sign in the contract for replace the AC unit, also Sr thank you for your Military service, honestly the only person in the company with professional knowledge from maybe 7 people I dealing with.
I just hope my new AC continue working fine same with my other property AC .

You guys asked me for honestly review.

I had a truly excellent experience with 1st Choice Mechanical, and I highly recommend this company to anyone needing HVAC service.

On November 17, 2025, the owner, Tim Rhoads, personally came to my home. From the very first meeting, Tim was professional, knowledgeable, patient, and genuinely kind. He explained everything clearly and made me feel confident about the process.

On December 2, 2025, 1st Choice Mechanical installed my new all-electric rooftop HVAC system. The first team of technicians — Enrique, Mitch, Kevin, and Carlos — were absolutely outstanding. They were professional, respectful, polite, and highly skilled. They worked efficiently, kept me informed, and left the entire work area spotless when they were done. They also took their time teaching me how to use the Wi-Fi thermostat and made sure I understood everything before they left.

The following team of installation technicians — Thomas, Jose, and Logan — were just as impressive. Once again, I experienced the same level of courtesy, professionalism, and quality workmanship.

Finally, Nate Laidlaw, who handled the final inspection, was extremely professional and thorough. He looked over the completed project carefully and answered all of my questions with patience and clarity.

Overall, this company is awesome. 1st Choice Mechanical is not only highly professional but also kind, friendly, and honest — and that truly sets them apart. If you are unsure about what HVAC service you need or want a company you can fully trust, I strongly recommend contacting 1st Choice Mechanical, a family-owned business that genuinely cares about its customers from beginning to end.

I am extremely pleased with my new system and the outstanding service I received from everyone involved. Highly recommended!